Genesis Health ClubsReviews of genesishealthclubs.com

I have had nothing but trouble with this gym. I signed up at the Goddard, KS location. They didn't have a washing machine or a dryer to launder towels, so they were always out. They would have the West Central location in Wichita, KS launder the towels, but they were always out by the time I got there. If they did have towels they would keep them under the counter so you would have to hunt down an employee to get them for you if they did have any. For the first several months of my membership the Goddard location's showers were out of order and the steam room was not functional. They gave me a pass for my daughter, but gave me static about her not having a membership every time she came with me. I started going to West Central where the staff we a lot easier to deal with. Unfortunately, the West Central location had a water heater break and it took about a month to repair. It seems like they shut down some of their air conditioning units to save on electricity several days a week, every week. I paid extra to be able to go to the Rock Road location and I get static about my membership every time I go to that location. Their tanning beds are frequently broken and take a long time to get repaired. I canceled my membership and they put you through this scammy questionnaire and won't stop the membership for 60 days. I recommend going somewhere else.

Could Have shared ALL important info at the signing. Like " Non-Refundable" Their understanding for an 84 year old Navy Veteran had no relevance what so ever to the money they were ask to refund due to major changes in his life. To put it frankly from them. "Still Not Going To Refund." It's not about the customer, it's about the $$$$$

This is probably one of the best health clubs/gyms in the area. I've also been a fan of the YMCA clubs but the people at Genesis take it a step above that. Its definitely more expensive than the Y, and that's the only reason I drop a star off it. But the passion of the staff and the equipment quality is the best for the price of membership. Its not the cheapest gym in the area and its not the most expensive. Its right in the middle and I highly suggest it to anyone in Wichita. Also TBH don't like the Stevens family, but they know how to run gyms. I always go with the best product for the price, and this is it.