Genesis Health ClubsReviews of genesishealthclubs.com

This company has dishonest cancellation policies which somehow favour them while completely ripping you off. The gym is crowded and uncomfortable. Do yourself a favor and go elsehwhere!

I am definitely pleased with my Forever Fit class and the instructors I have had at the Manhattan, KS, facility. However, management seems to put little priority on maintenance of this fairly new building. During and after winter storms, there was no snow or ice removal from the parking lot or sidewalks, water-stained ceiling tiles go for months before replacement, and lines in the parking lot are so faded that parking is a free-for-all.

Fraudulent practices fraudsters at their best. I was clearly told my account was not an auto payment account yet they still started charging me monthly I was charged fraudulently for almost 4 months when I was there for only a month

I’ve never encountered such poor customer service. I signed up for a membership, and just three days later, they canceled it without any notice or explanation. When I asked why, I was met with rude responses and no solutions. To make matters worse, they refuse to refund me for the days I didn’t even get to use the gym. Avoid this place if you don’t want to deal with dishonest management and unfriendly staff.

Charged me a full month fee PLUS $10/month to "pause" my membership for a last minute 4-week business trip. So I would pay a full month PLUS $10 so that I can NOT use your gym? They require 30 days notice before you pause your membership - just predatory. "But you agreed to it in your contract!" Despicable. As a business owner myself I would never treat my customers this way. But our business doesn't prey on college students and the poor. Just horrible and predatory. These practices should be illegal. A stain on our community.

I have waited MORE THAN 30 DAYS for the Genesis Health FRAUDSTERS to refund $1,386.12 charged to my credit card erroneously (fraudulently?), and I am filing a formal complaint with Consumer Protection and taking them to Small Claims Court in my state ... STAY AWAY from these CROOKS !!!

Some people don’t like the steep price and for that I’m knocking them a star, but at least in Orlando their gym is the best in the area. As far as facilities go, it is massive and has great equipment. I’m pretty sure it’s the largest gym in Orlando. Their basketball courts are great as well.

They are all scumbags who are only into getting your money. They don't care about your needs. They took over $200 out of my bank account and I never stepped foot into their facility. They lied and then used lawyer contracts to extract money from my account. They are not on the BBB list and have an F rating. Stay away from this club.