Genesis Health ClubsReviews of genesishealthclubs.com

Signed up for the one in Leavenworth, Kansas. Equipment constantly broken. Urinals running over. Locker room filthy. Management Toxic. Sauna always broken, even when you called and ask if it was working, you'd get there and it wasn't. Potholes in parking lot require re-alignment of your car. Very poor and/or unprofessional business practices. Called the regional management, and they were worse.

⭐️ 1 STAR — PLEASE READ BEFORE JOINING GENESIS HEALTH CLUB OVERLAND PARK I am extremely disappointed with the way Genesis Health Club Overland Park has handled my membership. After everything that has happened, I feel other people need to know what my experience has been. Right before Mother’s Day, I broke my arm and had to undergo serious surgery. Because of my injury, I was unable to work and could not use the gym. I immediately contacted Genesis and explained my situation and asked if my membership could be paused while I recovered. I was told that it could not be paused. The charges continued. I sent emails, made phone calls, and eventually went to the club in person because I was trying to get this resolved. I spoke directly with the manager and explained that I had broken my arm, had surgery, could not work, could not use the gym, and could no longer afford the membership. I asked again for the membership to be paused. I was told it would be paused. Then I was charged again the following month. I contacted them again and went back to the club. The front desk looked at my account and told me that the membership had never actually been paused. I then spoke with the manager again and explained what had happened. I was told it would be paused immediately, and I was offered a free month. However, I was not clearly informed that I would still be charged more than $30 per month simply for having the membership paused. Those charges continued. Then another charge of approximately $50 appeared, without what I consider adequate notification or explanation. My husband and I went back to the club because we were extremely frustrated. We explained that we had been trying repeatedly to resolve this situation. We were then told that the membership would be canceled and that my surgery records, documentation of my broken arm, and other information would be sent to corporate. We were told they would try to have the approximately $200 cancellation fee removed because of my circumstances. I provided the documentation as requested. And then TODAY, Genesis charged me another $232.81 for the full membership charge. After everything I have been through trying to resolve this, I am extremely upset. I have repeatedly contacted this club. I have sent emails. I have made phone calls. I have gone there in person multiple times. I have spoken with management. I explained my injury and financial situation. I provided documentation of my surgery. I followed the instructions I was given. And I am STILL being charged. Today my husband went back to the club to try to speak with management again. He was told that the manager was not there. My husband could see the manager in his office and pointed this out. He was then told that the manager was leaving soon. This entire situation has been incredibly stressful. I understand that gyms have contracts, policies, freeze fees, and cancellation fees. What I don’t understand is how a customer can repeatedly communicate with a business, be told that an account has been paused or will be canceled, provide medical documentation as requested, and still continue receiving charges. This all started because I suffered a serious injury, had surgery, could not work, and could not use the gym. The last thing I needed during my recovery was months of stress trying to get a membership handled properly. Genesis may have nice facilities and plenty of equipment, but customer service and communication matter. Following through on what you tell a customer matters. My experience with this location has been extremely disappointing. If you are considering joining Genesis, please carefully read and understand the freeze and cancellation policies before signing up. Keep records of every email, phone call, conversation, and charge. I wish I had paid much more attention to the reviews before joining. Based on my experience, I would not recommend this location.

My husband went to the Leavenworth location to remove himself from our family membership for a military transfer. He was told he just needed to sign paperwork for his removal — instead, staff had him sign a brand new contract in my name, raising my dues from $109.75 to $158.55/month plus a $21.87 fee, totaling a $174.95 charge. The club manager admitted this was a billing error within 24 hours and promised I wouldn’t be charged. Genesis charged me anyway. Their district manager confirmed the error weeks ago and said a refund was being processed — I’m still waiting, with no refund and no written update.

Years of nonstop construction at the Hickman Genesis location, a group fitness room that’s dangerously hot, and staff issues that never get addressed. Cancelation of a favorite class and instructor, which is the only resson i went there through the mess. Management shows zero concern for member safety or satisfaction.Trying to cancel was a pain intentionally difficult and completely inappropriate.Genesis Health Clubs has become a case study in how not to operate a gym. Don't waste your money.

they have no interest in customer satisfaction. customer online portal does not allow membership suspension or cancellation. it does allow to cancel a paid for trainer session but they do not tell the gym. when you suspend membership in person and confirm they ignore and charge full membership and when you text them they blank you. they up sell aggressively completely unsuitable training packages training packages

It has been more than a year that they have not fixed their Ac and heat unit. Extremely hot during summer and cold in winter time. Unbelievable that they are not willing to fix the problem.

Dishonest- liars- scammers - do not go!!

The staff is honestly tremendous for what they have to put up daily at this location - they get 5 stars. The facility itself should be shut down. There's been human waste in the 3rd floor urinal for two weeks now and the black mold and flies are returning to the bathroom along with ever growing moist stains on the locker room floor. If something breaks it might not ever get fixed ask a couple of the stair steppers there. The A/C and heat go out at literally the worst times, there's only two working drinking fountains in the entire gym and the others have been broken for years now! Seriously?! how hard is it to fix ONE drinking fountain. Additionally, the hot water was out for nearly two weeks in late 2024 and that was probably the 3rd time it had been out that year! Since the last "repair" the water AT BEST gets kind of warm in one of the showers. Lately the new fun thing is the washers breaking down so there are no towels, so not only do you get a freezing cold shower, you also get to air dry!! What fun! Oh did I mention the power was out last week one morning! Their new location hasn't been touched in months by construction crews and it's been pitch black in there ever since, so that new location isn't coming any time soon. Clearly genesis recognizes their monopoly here which is why not only has nothing changed it's gotten worse. UPDATE: This is the current state of the Men's Shower area, it may actually make you less healthy to go to this location given there is black mold on the ceiling that will just get painted over. SECOND UPDATE! They finally got that second location open and it's almost worse!! and now they're RAISING THEIR PRICE. It's time someone go to the local news about the abhorrent treatment of their paying customers. Raw sewage and gas smells, no working toilets, dozens of broken machines, awful hours and still asking for more and more money. This has been my ongoing reviews of the midtown location for the last year or so. Genesis is a corrupt dishonest corporation that snaps up every available location they can and then let that location fall into a total state of dis-repair. Local news stations need to investigate them for putting peoples health at risk with the horrible sanitation. Not to mention their EVER INCREASING prices for seemingly less premium service. They are a complete joke and should all be shut down.