General RV CenterReviews of generalrv.com

Awful experience. Showed up on January 20th to pickup RV and dealer was not ready despite multiple emails saying I would arrive on 20th. Spent 4 .5 hours waiting for RV to be prepped. 70K RV rolled off lot with broken foglight and after less than a thousand miles needed an oil change. Some prep! I called sales rep to ask about my service contract fixing these things and was ignored for several days. When they finally returned my call ( Hi Sal-- Thanks for being unresponsive and totally unhelpful) I was told oil changes dont count (read maintenance contract wording and you would never know that) and theres a three week waiting period for an appointment. DO NOT BUY THE MAINTENANCE CONTRACT. What waste of money. They cant schedule things in a timely manner, charge more than any one else would for simple maintenance and charge a deductible when you try to use the contract. General RV Oil change wait 3 weeks/$250. Scheduled at local shop in 24 hours/ $160. Its been two months and they have not responded to my emails/calls as I have not received my license plate or confirmation they canceled the maintenance contract. These guys are all smiles while taking your money but once you have an issue they scurry like cockroaches. Just terrible.

We bought a brand new Super C. We had several warranty issues that needed attention. We can't get anyone at the dealership we bought it at or headquarters to return our calls. Once they get your money, you are own your own.

GENERAL RV PRAYS UPON HURRICANE VICTIMS!!! BEWARE OF CHRIS AND ALEX THE DOVER STORE'S RESIDENT THUGS WHO ARE OKAY CHEATING YOU OUT OF $5000 DEPOSIT! We are deeply disappointed by the manner in which we were treated during this transaction. As hurricane victims facing significant hardships, we feel exploited and preyed upon by a merchant that had no intention of delivering the promised product in the agreed upon time frame, yet is attempting to fraudulently retain our deposit money. As hurricane victims in urgent need of temporary housing, we placed a $5,000 deposit at the Tampa RV Show with General RV of Tampa under the assurance that a travel trailer was available for immediate delivery. However, when the agreed pickup date arrived, General RV had no record of our unit and no timeline for its availability. Repeated requests for paperwork have been ignored, and documents provided to American Express during our dispute TO GET OUR DEPOSIT MONEY BACK appear falsified. Numerous online reviews suggest a pattern of similar deceptive practices by General RV, using high-pressure sales tactics and withholding refunds. We have filed complaints with the Florida Attorney General and the Department of Motor Vehicles, urging an investigation into these fraudulent practices. Stay away from General RV!

Once the sale is over they are done with you. Wish I had read the reviews before buying would have gone elsewhere.

I purchased my Mercedes Integra launch at General RV the MSRP on this vehicle is $250,000. They are so-called training was very inadequate, but that was the least of my issues thanks to Google. I immediately had a problem with the charging system the awning and several other coach issues when I brought it in, they literally told me it was my fault. I owned the vehicle for eight weeks and it was not charging properly when asked if they could do something about the awning. The service person literally told me to climb up there and put white lithium grease on my brand new awning that was never opened before and would not open. The other issues were just things falling off that could’ve required. Very minimal attention but not what you expect on a brand new Vehicle when I brought it to General RV they literally did nothing about it. Blaming all the issues on me six months later, I got a letter in the mail from Integra explaining all of my issues were all recalls when I brought this to the attention of general RV they literally did nothing and had no recourse for me. I highly recommend reading this review before you purchase anything from General RV.

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one, which was in FL, Dover specifically. They promised I could get the same deal but had to take delivery before the end of the month—the next day. I’m in SC. I was trading in my old RV, and they said they needed possession before finalizing the deal. They proposed I drive to NC, drop it off, and they’d deliver the new RV to my house for $5,000. Ummm, no. I decided to drive down that night to deliver my old RV. I packed essentials, loaded the dogs, and drove 10 hours. I got there, and the RV wasn’t ready. I did a walkthrough and gave them a punch list of items to fix. After two days, with little progress, I had to leave. They’d already taken my old RV but left much unfinished. I said my guy would handle the remaining fixes, and they agreed. I didn’t know about a gas tank issue until heading home. In Jacksonville, FL, I stopped for gas, but 4 pumps and 45 minutes later, I learned it was a known issue. Ummm, no one thought to fix it? I returned to Jacksonville General RV. They confirmed the batteries weren’t charging and noted the fridge bin was cracked. They took pictures and said they’d order and ship a replacement. I arrived Oct 31, finalized paperwork Nov 1, and left Nov 2. They were supposed to transfer my old tag and provide missing parts (curtain, tiebacks, mirror, fridge bin, etc.). I later realized I overpaid $25k for the extended warranty due to their sneaky presentation. While waiting around, I read my paperwork thoroughly and requested cancellation. They said I needed to sign paperwork for that. In December, General RV argued I needed to pay taxes on the new motorhome before completing the registration transfer. In SC, tag taxes aren’t due until August, confirmed by the tax assessor’s office. Still, General RV insisted I pay taxes and provide proof. First, they claimed I needed to pay sales tax, then switched to property tax. SC has a $500 cap on sales tax for this sale type. They sat on the paperwork for a month, despite legally having 45 days. Meanwhile, SC DMV sent a letter stating I must return the old RV tags due to canceled insurance or face fines and suspension. Had the dealership acted timely, this wouldn’t have been an issue. I had to visit the DMV to resolve it. Separately, someone emailed my purchase agreement to the tax assessor’s office. I discovered this while paying house property taxes and saw the new RV listed—odd since they aren’t due until August. This raised concerns the dealer might’ve requested a new plate, not the transferred one I paid for. I called the assessor’s office and DMV. The assessor couldn’t say who sent the paperwork but told me to call once the transferred plate was in their system to fix it. Yet another task for me. It seems the dealer wants me to pay taxes now to get the receipt they need. Not happening. The dealer also increased the RV price and trade-in value equally (a wash) but failed to disclose it would raise my taxes. When questioned, they assured me it wouldn’t affect taxes—they were wrong. My property taxes increased by hundreds of dollars. My guy fixed everything the dealer should have addressed, and NeXus themselves took care of additional issues. Their national sales rep was great and fully aware of my General RV experience. I have nothing but praise for NeXus. As of Jan 6 (60+ days later): • No registration • No replacement parts • No cancellation of extended warranty • Dover store confirmed Jacksonville didn’t order the fridge bin This has prevented me from driving the RV anywhere. I can’t refinance to lower my rate since underwriting requires registration. I’m constantly following up because no one does what they say they will. Calls are passed between people, and everyone seems surprised I’m upset. I filed complaints with Florida Highway Safety, the Attorney General, and BBB. FL Highway Safety required the dealer’s license number, which the dealership claimed not to know. After research, I found it in a FL database and submitted the complaint. You’ve been warned. Once you sign the loan, they ghost you. I have no idea how they stay in business. Update 1/6/2024, 4:30 PM EST: Still no resolution. I emailed the Sales Manager to document expectations, and they assured me of updates. I finally received paperwork to cancel the warranty and sent it to their cancellations department. Let’s see how long it takes to get my money back.

Well we purchased a 2024 Brinkley G3950 Toy-hauler, we had a 2024 Chevrolet 3500Diesel SRW the salesman and the service manager both told my wife and I that my truck would pull that camper no problem, with that being said the camper is 45’5” long dry weight 17,500 fully loaded 22,500 and said my hitch was good, my hitch is only rated for 20,000 pounds. They did nothing!!! So I had to buy a bigger truck and hitch. They are deceitful they are liars and I wouldn’t buy a stick of gum from them. Oh their service department not adequate as well!!!!

We had our vehicle towed in. Area around the UHG or 2nd alternator was smoking for almost a half hour. Was sending a negative 180 amps into the coach charging system. And a overwhelming smell of burning electrical. Coachnet techs, said it is diffently the alternator, this must be towed. Per general nothing is WRONG. Had to get thor involved. They had them remove the alternator belt, so we can safety drive it from FL to our home in GA. For a 250.00 diagnostic charge, they didn't even bother to put the cover back on the inverter They are nasty, condescending, rude and everything negative phrase. We bought this coach from them. My advice is do business elsewhere, they are awful in every aspect I wish I could include a picture of how they left the interior. They owe me my money back for that alone.