General RV CenterReviews of generalrv.com

I purchased a brand-new 2026 Entegra Vision XL 36C for over $215,000. This was my first Class A RV, and it was supposed to be an exciting experience for my family. Instead, it has been nothing but frustration from day one. We initially visited the Dover, Florida location late in the day after looking at another dealership. The salesperson, Alicia, was kind and professional. My son immediately liked and trusted her. The RV we wanted wasn’t available at that location, but Alicia sent us photos of one at the Jacksonville store, and we fell in love with it instantly. We agreed to purchase it and scheduled pickup in Jacksonville about a week later. Everyone knew about the purchase and that the RV needed to be prepared for delivery. However, when we arrived in Jacksonville on December 17, 2026, the RV was sitting in the warehouse looking like it had just been quickly washed. During the walkthrough, we immediately found multiple issues: Defect in the driver’s chair Hot water heater not working Defective protective film on the front cap We were told they were waiting on parts for the water heater. After waiting three hours with no resolution, we were told to take it to Ocala since we live in Orlando and they would handle the repairs there. On the drive home from Jacksonville, we stopped at a gas station and my wife noticed a large scratch on the driver-side window. I immediately called David, the manager overseeing the walkthrough. He told me to send pictures and assured me Ocala would fix it. Days passed and I heard nothing from Ocala. I had to call them myself, and they had no idea what I was talking about. After several calls, I finally spoke with someone in service named Travis and scheduled an appointment. When I brought the RV in, Travis told me they could only fix the hot water heater and protective film at that time, and that the other issues would have to go through warranty approval. I honestly do not understand why warranty approval is my problem. I bought a brand-new RV. I shouldn’t have to fight to have factory defects corrected. The RV stayed there for two days. The hot water heater was repaired, but the protective film repair was done poorly. Instead of fixing it correctly, the technician cut into the defective area and chipped the paint. On the other side, they attempted to “match” it and caused additional damage. Now the entire front cap needs repainting. To make matters worse, the $7,000 protective coating package they sold us had heavy overspray all over the RV. My son and I had to get on ladders and start cleaning it ourselves. While cleaning the roof and sides, we discovered multiple scratched windows on the side of the coach as well. At this point, my frustration was through the roof. Spending over $200,000 on a brand-new RV and discovering issue after issue is unacceptable. I immediately contacted Travis again. I also informed them that I would be leaving the country mid-January and had a planned RV trip at the end of February. I made it clear I needed these issues resolved before then. I spoke with Travis’s supervisor, who promised everything would be taken care of. However, when I called for an update, I was told the warranty company did not approve the claim — again, something that should not concern me as the customer. Now I’m being told the Jacksonville store has to handle the charges. When I contacted Jacksonville, I eventually reached Mike, one of the store managers. Shockingly, he had no idea about any of this and said it was the first time he was hearing about these issues. Now they are having a glass company inspect the scratched windows, and we are waiting yet again. I purchased my first Class A RV expecting quality, professionalism, and pride in the product. Instead, I have owned this RV for weeks and have not even had it at home for more than five days total due to constant service visits and unresolved defects. Buying a new RV should be exciting — especially when you invest over $200,000. It should not feel like you are fighting the dealership at every step to correct problems that should have been addressed before delivery. I truly hope this gets resolved quickly, and I will update this review once I receive the window estimate and final outcome. But as of now, this experience has been extremely disappointing and far from what anyone would expect when making such a significant purchase.

Delivered my 2020 Newmar Dutch Star on January 27th. Many calls to the service writers, from then to today 2/16/26 the coach had not been looked at. Sat in their yard for 21 days, I went to pick it up today, batteries were dead, had to jump start the coach. They lie, and complain about their lack of Techs, I wonder why. I will never do business with this company! I've had 4 class A coaches. Had my service done here when it was Independence RV the service then was perfect, honest and reliable. It WAS the best place in Florida to get service work completed. Maybe Newmar will find out and end them as a dealer. So frustrating!!! I want to add that the GM of the property came to see me, he had NO concerns about my issues, just defended he property, not one suggestion on what he may do for a frustrated customer

Worst experience with any dealer ever. Had a deal in place with General RV in wixom michigan to have an RV shipped to us in Las Vegas. Put a deposit on a deal where terms were agreed to, dealer calls back and said they needed 5k more than the agreed terms. Nope. Then we found another NEW Unit available in Mesa Arizona. Arranged a viewing time with dealer as we would be making a 315 mile trip just to see it. When we got there, the unit had been wrecked with extensive damage, yet no one mentioned it to us despite knowing we were driving from vegas. General RV management is avoiding us. Absolutely horrible customer service.

Don't waste your time with these people.made offer on Internet drove two hours to see a woreout unit. They say how well they check them out.this was a motorhome I asked did you change the oil in it response was they do not work on the drive line you would have to take it to a ford dealer.now isn't over half a motor home the drive line.so how well are they checked out witch by the way they charge $2000.00 dollars for what a joke then wouldn't even come close to what I offered.place is an absolute joke.

Do not buy from them! It’s a good sales experience until you get to the delivery day and then the dishonesty starts. On top of that if you’re waiting for title paper work to be sent out of state it’s a nightmare. Totally incompetent admin staff. Save your self the headache and go elsewhere.

If I could give a 0 I would, the worst dealership we’ve ever come across. We bought our camper new from them and have had nothing but problem from day 1. Now fast forward almost 3 years and we break down on the way to Florida. We’ve had 5 flats and don’t dare to travel without a spare after we sat for hours on the side of the thruway . We ended up finding a campground near General rv so we called them with our delemia and they could care less, we can’t even get them to answer whether or not they ordered us a spare with a rim after my husbands called them numerous times! Also Since we been here which is going on the 3rd day our hot water tank blew a hole so we have no water ( a whole new hot water system was put in first year) and our microwave broke. We finally found a Company Mikes mobile RV that are going to squeeze us in and get us back on the road. The camper we bought is a 2022 Crusader, looks are deceiving!!! It’s a camper built during Covid, ands not built very well! I’m waiting for someone to get seriously hurt then maybe someone will listen, I’ve certainly complained enough to manufacturer and General RV!

I took my 2024 41’ holiday rambler to from Long Island NY to the west Chester PA locationfor a warranty issue obviously a very long expensive drive for warranty issues. To begin with they had to order parts which made the unit sit there for about one month and being at the weather started getting colder. It was a decision to winterize it. They charge me almost $900 to winterize my unit that sat there because of the issues from the manufacturer, they made me pay this which was an absolute rip off no discount no mercy I will never ever buy a unit from General Rv. It was a horrible experience when I bought it they lied through their teeth about any warranty issues I could do it locally, which was not the case. I had to bring it all over the country and they could care less never again and they actually lost customers because I had two good friends go to other retailers to buy class a units. Take my advice stay away from General Rv.

Service is the worse. Service advisors last maybe a month . Lies and repeated misinformation on service repairs. I will never recommend Ocala General RV. They are very good at misinformation and treating their customers like they are stupid. If I knew that this location has some of the worse repair reviews I would had never NEVER bought there!