General RV CenterReviews of generalrv.com

Service after the sale is NONEXISTENT. Try to call and make a service appointment before you buy from these people. Read the low reviews before trusting these people or you will regret it as I do. I am making payments on a camper I cannot use!!! My next call will be to a lawyer in Lynchburg for a consult on RV Lemon Law.

This dealership flat out lies about their customers, responding to a BBB compliant with a blatant disregard for the truth. For example, they said I “demanded a five minute fix,” which is absolutely untrue. I understand these places are busy and supply chain issues are common. All I expected from them was the “same-day service plan when I call between 9am - 5pm during ‘Keep You Camping‘ hours” that they promise on their website and in print during the Sales process. They never offered me any kind of repair plan in the 4 days before I gave up after Customer Care told me twice that they’d check in at the end of the day and failed to do so both nights. I decided I didn’t trust a dealer with that poor communication to work on my rig. (I was able to get a “same day repair plan” from a smaller dealership who advertises no such program. Let me be clear, this smaller dealer did not offer me a same-day fix, which I never expected. They offered me a same-day plan and approach to the repair process. That much can be done, even the week before a holiday.) They also claimed that the service manager spoke with me. I never spoke with the service manager (on the phone or via email). It’s just not true. I wish I had had the opportunity. In fact, it’s all I ever expected. Look, if General RV doesn‘t want customers to expect a “same-day repair plan,” then they shouldn’t advertise it during the sales process and on their website. It does nothing but set them up for unhappy customers whose expectations aren’t being met. And I would certainly never trust a business who blames the customer for communication failures and false advertising from their headquarters or a company who lies about their customers. When you break a brand promise, the correct response isn’t to blame the customer, offer no apology, and make them feel stupid. It’s to offer an apology and a solution. Jeff, if someone on your team told you I expected a “five minute fix,” then it looks like y’all don’t just lie about your customers; you lie amongst yourselves, too. If you’d actually spoken directly with me like you claimed to have done, you’d know that I never demanded a same-day or same-week appointment — just a plan. Run, don’t walk, from General RV’s lack of integrity.

Purchased our first RV 2022 Entegra ODYSSEY 31F at General RV of Ashland VA and picked it up on February 11th 2022. Right from the start there was an issue with the unit. The pump that operates the leveling jacks was faulty and needed to be replaced. Made an appointment to bring it back the first week of April with the understanding that the part would be ordered that day. We returned on the day of our appointment and was told that the part was never ordered and it would be 3 weeks to get it. We left the RV and would return to retrieve it when the part was in. We received a call from the service department that the pump was in and replaced, but now the control board was bad and that needed to be replaced. Since we planned a trip we stated that we would pick up the RV and return it when the part came in. We once again dropped it off and received a call that the board was in and functioning. We also made the service department that there were other issues (Bedroom door would not lock, decorative moulding becoming detached) Sent pictures off both issues. Was told it was fixed. The door was adjusted at such an angle just to get it almost flush. The door is not the issue. The framing where the door meets the lock is what at issue. The moulding was never repaired. It was just left like that. We only noticed when we pickup the RV and extended the slide. That is not the worst part, after we were told the leveling unit was fixed and tested. The service rep stated the tech showed her it worked. I do not believe that. We tested it for ourselves. Testing the Auto-leveling system at home the jacks came down then a error on the screen. The leveling jacks did not come up and the RV is undrivable. I went through the procedures manual for the emergency fix, it did not fix it. Sent text messages to the service dept with pictures. No response. I then went under the RV to look and behold there was an fluid leak where the pump is and now on the ground and the fluid tank was empty. It is oblivious that is was never tested. I called and spoke to Shannon. She stated that she can get me in touch with a tech over the phone to troubleshoot, I stated that would be great but since I was out of town and not near the RV it would be a lost cause. We decided to try on Sat but it was not guaranteed due to staffing issues. Since we could not do it on Sat. we decide to go to the service dept the following Sat. We arrived and stated our problem with the RV. We then met with the service dept manager and went through the issue with the leveling jacks and the leak. I asked her a simple question- When the leveling jacks are down is the fluid reservoir supposed to be empty?. Yes she said that the way the leveling jacks operate. She stated that we can have a call with the tech to troubleshoot or we can call the manufacturer. I stated to her why would I call the manufacturer for an issue that you worked on and supposedly fixed. Either I did not explain it well enough or she was trying to brush it off. I am going to assume the latter. I the asked does this company take any responsibility or accountability on work that your service dept performed. No answer. I this point I asked what can be done. And hear it is. 1) You can call the manufacturer and troubleshoot with them. 2) You can get on the phone with our tech and troubleshoot the issue. I then stated what happens if the problem cannot be corrected over the phone. Was told we would need to get a mobile RV tech onsite at our expense, then General RV would try to get reimbursement from the manufacturer, but it is not guaranteed. I then stated why would the manufacturer reimburse us if General RV caused the issue. No reply. I then asked for the number of the manufacturer and gave them a call. I spoke to a tech at Lippert and stated what was happening. I stated to the tech that the reservoir tank is empty and that the Service Manager at General RV stated it should be that way. He flatly stated she was wrong. You would think the service manager would have some knowledge or go ask someone that does instead of just trying to brush it all off. I went and pick up the recommended fluid for the jacks added about a quarter of the tank and behold the jacks work. General RV just pushes product and could care less about the customers when there are issues, but they have no issues trying to sell you costly warranties or expensive add-ons. You are a VIP right up to the point that you sign the paperwork. After that you are nothing, they will yes you to death or tell you what you want to hear but never follow through. I would not recommend them to my worst enemy. Go buy your RV somewhere else.

Horrible company to buy anything from! Bought a Thor RV from them in November of 2021 and they care only about the sale after the fact they don’t give a crap about you in fact they act like they’re doing you a favor serving the RV and fixed nothing!

Will not ever go back to General RV again worse buying experience ever and after the deal was made even worse customer service, had problems with rv and just paid for it myself to fix now paid off and canceled GAP and Warranty myself because I can't get anyone to respond to emails or calls stay away from this shady company

Tried twice in 2020 to buy and RV from the dealership in Huntley IL but they couldn't stop playing games and trying to sell me stuff I didn't want. Then I bought from another dealer an took it there for some upgrades only to have the parts department screw that up. Recently had it in for service and upgrades and now I have no power in the unit and they won't even call me back.

"The definition of a NIGHTMARE !!! " Please read before considering General RV. We purchased a 2021 Fleetwood Discovery in Sept. of 2020 . We did a walk thru , several concerns and we were told all items would be repaired or replaced at our first service . Our biggest concern was a crushed tile in front of the refrigerator "Oh , no problem ,we will replace that at the first service , you have extra tiles in your storage area. Other parts on order . Take your motor home and have fun . First service comes we are then told we need to take the motor home back to the factory in Indiana to get the tile repaired . Yes , back to the factory. We were also told the other replacement parts that were ordered at delivery were not ordered and we would have to come back 4 days in service nothing done . We return again and only got one item repaired , a missing blind . All other items still not completed. . Third visit , 5 days , nothing , nothing done again. We called the Operation Manager (Trae) , no return call , we called the body shop manager, no return call, we called the General RV corporate headquarters 3 times and finally a promise on the third call that someone from the Dover store will call within 48 hours . 72 hour plus and no call .Another call, now the 4th to Corporate and we do , 3 days later, get a call from the Drew service manager at the Tampa Store. He did apologize for the poor service , poor communication and explained that his service writers were under pressure and that was the reason they made up the untrue stories we were told ..The additional expenses we have , motels ,food , RV park reservations ,etc , since we are fulltime , were to be expected according to him. His only resolution was for US to call the Rev Group and see who they would recommend to go to get our issues resolved as he did not have the confidence that they would make the repairs . Yes , take it elsewhere ......In other words the only reason for the call was to get rid of us ! This is a short version in hopes others will read this and avoid General RV at all costs ! The entire story would take pages and is truly unbelievable. Monique M .