General RV CenterReviews of generalrv.com

THE WORSE RV LIARS ANYWHERE IN THE WORLD. Last week I bought a $400,000 diesel RV from these fools. I paid a $10,000 non-refundable deposit and signed the paperwork via Docu-Sign listing the new 23' Entegra Cornerstone I bought. My conversation with the online person and then her sales manager took a few hours to complete the deal. They told me to book my flight to Chicago and pick up within 7 days. I booked a flight with United and when I was about to redeem a CD to pay for it, I got a call saying they made a mistake and it was really $600,000. They asked me if I wanted to pay $200,000 more? I should have known what kind of a place this was when the first thing the sales manager said to me when he called, was "How about Ceramic Coating"? That was a big red flag because Ceramic Coating is a big scam. THANKS FOR THE GREAT SERVICE GENERAL RV CENTER !!

We bought a brand new 2023 Tiffin Allegro Open Road 36U on November 30, 2022. I should have known that General RV is a questionable dealership when the finance guy pushed the “magical paint coating” on me, I said “no” and when I showed up to pick the RV up, it was done anyway and $7K added to the invoice. He claimed I said I wanted it. I clearly told him in the phone I did not. He said too late, it’s done. I should have walked. Stupid of me. It gets much, much worse. The walk through produced a punch list with half a dozen small items but they couldn’t get me back in for 4 months to fix them. Should have walked then as well. Stupid me. Then I get home and within a week, the inverter fails (on a brand new rig!). General RV has no advice. I call Tiffin many, many times and finally find an electrician that walks me through it and confirms, bad inverter. On our first (and still only camping trip (8 months after purchase) the defective Lippert jack legs broke. One snapped off, and the other stuck in the dirt. I spent the weekend trying to fix it as General RV and Tiffin neither offered a morsel of help. I dropped it off on 4/2/23 for the warranty repairs and the two new major problems. That was 3.5 months ago. It’s still not repaired. At first, they forgot they had it. Yes, the first idiot service “concierge”, Richard, that I had forgot it was there. Then when I called raising hell, he called me back 2 days later to tell me it was ready for pickup. Two days after that, as I was about to do the 5 hour drive to pick it up, he lives a voice mail saying the parts on still on order. Huh? I call Richard, the “concierge”, and he didn’t remember talking to me 2 days earlier. That was May. Now two months later, I learn that the jacks were not ordered from Lippert until 7/12, more than 14 weeks after the RV was dropped off. The other parts also didn’t get ordered for months. This dealer is the worst. DO NOT BUY FROM THEM. DO NOT GET YOUR RV SERVICED BY THEM. A clueless company that does not care about their customers.

There service department is the worst, the service manager doesn't return calls have left 5 messages and 2 emails with no response due to a major issue with RV. There service and communication is the worst!! Nobody takes responsibility they pond it off to someone else and nothing gets done. There VIP tags should stand for "Very irritated Patron" they know nothing about there product sad when the customer knows more and has to educate them. Just bad business. No one there can make a decision. Having serious issues with RV and they don't want to help you. Everyone in service waiting room is irritated with them. Just tired that we can't get things fixed because they don't return calls or emails. They don't care about the customers. They are nice to you when you buy, but after that it's all down hill. There service department is the worst around and can't even complete a job correctly. There word means nothing, they always have excuses. This place is very poorly run and managed.

We stopped there this morning to get two tires on our camper replaced. It took 4.5 hours, and cost us over $1000. Never again! Completely overcharged us and took forever!

ABSOLUTELY THE WORST! We ordered a NEW 2022 model travel trailer, straight from the factory with the Virginia location in Oct 2021. We were not new to camping, but we were new to this ‘stealership’. Upon receipt of the ‘NEW’ TT the fireplace did not work = order the part. The bunkhouse fold-out couch did not have a back to it = order the part. The stovetop cover didn’t have screws - order the part. All fairly ‘minor’ issues so we thought, and all the parts were supposedly ordered in Oct 2021… Our very first camping trip with this TT was not a successful one - we immediately had plumbing issues with a leaky shower and the slide seemed a little wonky. The slide was in the ‘out’ position during our walk-thru with the dealership, so we wouldn’t have known if anything was wrong with it with them. After several failed attempts to contact GeneralRV - as they DO NOT ANSWER THEIR PHONES - I left several voicemails of which were never returned. On call attempt #1million__x__ I finally reached someone and was able to make 1 service appointment. This appointment was set for January 2022 of which ended badly with a cancellation on their end, due to the weather and interstate closure. We live 5hrs from the dealership, so we were appreciative of that cancellation and rescheduled that appt for their next “earliest” appt which wasn’t until June 2022 (keep in mind we purchased in Oct2021 with a 1yr warranty that we are now 8mo into…) They fixed the plumbing and stated the pipes “weren’t glued together from the factory”. I asked if they had fixed ALL the plumbing because if one wasn’t glued, then they all weren’t glued… “sure” was the response we received. The ordered parts were still not in “due to Covid” and would be mailed to us for installation once they were… not acceptible! So I made them swap our non-working fireplace for another unit that they had instock on their sales floor even though it was a different size - they were not happy with that, but they did it. I told them once our ordered unit arrived to them - they could keep it to replace the one they took off the sales floor - all agreed. We discussed the electrical issues of the camper. I asked for a complete combover of our unit while it was still under warranty on purpose, and for them to fix anything that needed fixing right then and there! We discussed ALL the issues of this BRAND NEW camper with the manager, who ended up offering us a “buy out” that tured out to be a lie… all he was doing was tacking on the remaining balance to another unit of our choice as you would a normal trade in. ABSOLUTELY NOT! AND we are NOT ok with continuing to be their customer! We declined his offer as he was lying to us and not offering us what he should have been. Since this visit… we have not been able to get this dealership back on the phone. They have not answered any of the voicemails we have left. They have not answered any of the texts that we have sent - that we were told went straight to a computer screen, nor have they answered emails. We understand they did not build this unit, but they did sell this unit in the ‘lemon’ condition that it is in and we hold them responsible. We will continue to persue this further and will not be backing down until a complete buyout is performed. So people of the camping world… be prepared to see more 1star reviews on GeneralRV! And PLEASE do yourself a favor and do NOT waste your hard earned money on them!

Put a down payment on a RV. Changed my mine, now they won't give me down payment back. If you are smart, you will not use this place to buy ANYTHING!

Update: 1/31/2023 Summary I dropped off my RV December 30, 2022 and it has been over four weeks that I have not received an update and the service representative (Kevin) nor senior staff (Frank) have answered or returned my phone calls. Details I dropped off my Class B on December 30, 2022 in the Ocala, Florida General RV Center due to the 12V system not working, as it seemed as if the house batteries were not holding charge. I informed Kevin (Service Rep) of the issue and was able to drop off the RV that day. The service rep, texted me (352-268-8775) that same day to pick up the RV and mentioned and the issue was due to a tripped breaker. When I arrived at General RV, I checked to see if there was power to the 12V system, and it resulted to no power. I spoke to Nathan (Technician) and he was not sure what the issue was and asked if I wanted to drop off the RV so that he can test it further, which I agreed to. -Timeline START- On January 18, 2023 at 9:54 a.m. (Day 20), I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason. Results: No follow-up and no status. On January 19, 2023 at 10:16 a.m. (Day 21) I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason. Results: No follow-up and no status. On January 19, 2023 at 2:23 p.m. I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason. Results: No follow-up and no status. On January 19, 2023 at 4:24 a.m. I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason. Results: No follow-up and no status. On January 20, 2023 at 9:06 a.m. (Day 22) I called Ocala General RV Center to get an update on the status of my RV and left Kevin a voice mail with my name, phone number and reason. Results: No follow-up and no status. On January 23, 2023 at 9:34 a.m. (Day 25) I called Ocala General RV Center and asked if Frank to return a call. Results: No follow-up and no status. On January 24, 2023 at 1:46 p.m. (Day 26) I emailed Frank my concerns and would like a status on my RV. Results: No follow-up and no status. On January 25, 2023 at 9:23 a.m. (Day 27) I emailed Frank a follow up on my concerns and would like a status on my RV. Results: No follow-up and no status. On January 25, 2023 at 1:24 p.m. I received a text message (352-268-8775) from the service rep “I do apologize Javier that it took me a few days to get back to you. The tech that was working on your unit was out of town until the first of this week. I will get with him and find out if he found out anything on your sequence”. Results: No follow-up and no status. January 26, 2023 (Day 28) Results: No follow-up and no status. January 27, 2023 (Day 29) Results: No follow-up and no status. January 28, 2023 (Day 30) Results: No follow-up and no status. January 29, 2023 (Day 31) Results: No follow-up and no status. January 30, 2023 at 4:34 (Day 32) Results: No follow-up and no status. January 30, 2023 at 4:34 (Day 33) Results: No follow-up and no status. -Timeline END- It has been 33 days and I have not received a call nor has my service representative answered my calls. I am looking to find out the status of my RV? This has been the second time where I have been ignored and not treated properly as a customer. At least the first time, the sales department assisted me in where the service department was lacking customer service. General RV’s Service Department has great diminished my positive attitude and experience with General RV.

Well, it's plain to see that I and my spouse are not the only General RV customers that have had an awful experience! Here's our story. We purchased a Nexus Rebel 35R a few weeks ago. When signing the purchase agreement, the finance guy told us that he would be scheduling a date and time of our liking with the Service Dept. to install the added options. When we showed up for that appointment, Service tells us that no such appointment was made. I had to spend almost 7 hours at their facility when it should have taken only 4! But wait, there is more! When signing the purchase agreement, that same finance guy told us that we had to make a decision, right there and then, about whether or not we wanted any of the options they had to offer. He gave us no time to think about items that could, over the course of the 20 year finance, add an additional $20K to the cost of the RV. That my friend is "heavy pressure sales", but it all seems to be a day at the office for General RV. So, when were out on the road, a problem developed with the slide out cover and needed to be repaired. We cut our trip short to bring the vehicle back to Florida for service. Once back, we called General RV first thing the next morning to schedule an appointment. We were told that someone would call us by 6 pm that day....that did not happen. And at 4:42 pm on day 2 of waiting to get that call.....still no call! If we had known a month ago what we know now, there is no way in hell we would have bought from General RV. In our view, they are nothing more than a bunch of kiddies in a romper room looking to see who they can screw over next. If you're thinking about an RV, we strongly suggest that you don't go to General RV.