General RV CenterReviews of generalrv.com

I recently went to the General RV store in Ocala. I dealt with a young man who was knowledgable about the RV we wanted to buy- we traveled 2 hours to see this one unit only! After driving the RV we discussed numbers. They seemed a little high and told the sales associate to get back to us if anything changed. NOTHING!! Based on the lack of correspondence, I called the Tampa ( Dover ) location and spoke with a different sales associate. We talked about my trade and the exact RV and utlimately came up with a new price. I has asked to get a washer/ dryer in the deal and was told someone would get back to me. NOTHING!! I called the sales manager at the location- a guy named Chris. He saw my correspondence in his file and agreed that they had accepted a price- but no washer/ dryer. We finally agreed he would give me the washer/dryer at their cost as he only really cared about selling the unit. He asked about a non- refundable deposit and when I could pick up the unit. We basically agreed to the terms and when I would pick it up- I am a cash buyer and did not need financing. Chris was scheduled to call me back and when he did, he jacked the agreed upon price up by $10K- stating it was another individual in the system who determined the pricing. Very deceptive sales techniques!!

On 09/20/2024, I put down a deposit of $3000 for an RV from General RV Center. I was told that my credit application would be review and will have and answer next day by Justin Clearfield. Next day 09/21/2024 Mr. Clearfield called and tolde me good news you and your wife have been approved for the 2023 Clipper Model 12.0 Pro. Term of the contract $490.00 month for 180 months big WHOA absolutely not we refuse few minutes later Justin text back offering $363.00 for 84 months we did not agree to anything few hours later we got the following offer $286.00 for 84 or 60 months for $366.00 0r 72 months for $319.00. We did not agree to nothing few minutes go by we get a call from the sales person Jim Cotter and we explain to him the situation and we ask politily to refund our down payment. on 9.24.2024 we get a text from Chris Stevens wanted we communicated that we have made our decision that we will not be purchasing the RV, we respectfully requested our refund that as of today 11.21.2024 I have not received a call or text or email offering our refund or anything from the Dealership. PLEASE BE CAREFUL WITH THIS DEALER. I don't know how I will get my refund I guess I'm out of $3k

Purchased a new camper from Hershey rv show. Pickup was scheduled for Oct 15 2024. Shortly before this date we received a phone call to tell us our part was in? Strange!! They said it was a refrigerator and we said we ordered a camper not a refrigerator. After 5 minutes passed they came back and said this call was an error and the part was for another customer? Didn’t buy that at all!! Fast forward to pickup date. During our demo with a nice young man we found patio doors did not latch, broken hinge on cabinet, turned on tv and the radio came on and wait, the refrigerator wouldn’t come on. They finally admitted that they did indeed change refrigerator! They lied!!! We left our trade in on their lot and they worked it out with manufacturer to build us a new one. We agreed to this. Fast forward to Nov 14th and we find out that our trade in is on their website for sale. There was never a transfer of ownership, and we still have title and insurance on unit! I called and we agreed to mutually end our purchase agreement. We did receive deposit back and they are transporting my trade in back to our home in NY. Not a lawyer, but selling a camper that doesn’t belong to them sounds like consumer fraud to me. Imagine if they sold it and they don’t have the title? God only knows what they would have told the buyer. Please, please DO NOT use general RV!!

At least the finance guy would sell you the options. Smoke and mirror options added without any discussion. Just be honest.

I purchased an RV from this dealer in March 2024, excited to use my new unit. But that excitement quickly faded. After only a week of use, the RV began leaking from the shower valve, causing extensive water damage to the wood cabinets in the kitchen area. I immediately contacted the dealer, who asked me to bring the unit back so they could fix the leak and order parts to repair the damage. After five days, I got a call saying the leak was fixed, but the materials to repair the damaged wood would take more time to arrive. About two months later, I received a call that the parts had finally come in, and I took the unit back to get it fixed. After weeks of waiting, I went back to pick it up, expecting to see quality repairs. Instead, I was horrified at the condition of the so-called "repairs." They had cut panels and patched them together, using wood fillers and wallpaper to cover up seams and missing parts. I called over the manager, Jerry, who agreed that the repairs were unacceptable and assured me the unit would be restored without shortcuts. Unfortunately, the nightmare didn’t end there. After two more months of silence, I called to get an update, only to be met with voicemail after voicemail. Three months later, I finally reached the service advisor, Craig, who told me the RV had been ready for weeks, but no one had reached out. I requested pictures of the repairs to avoid another wasted trip, and once again, I saw the same shoddy work—filled wood, wallpaper tape, and caulking instead of proper replacement parts. This has been one of the most frustrating experiences. I haven’t been able to use the RV since the first week I bought it, and I’m continually met with poor-quality repairs and dismissive service. At this point, I feel the only fair resolution is to be offered a replacement unit or a full refund. Avoid this dealer if you’re looking for quality service and integrity in your purchase.

BEWARE! GENERAL RV IS A LIVING NIGHTMARE! If I could give negative stars, I would. Where do I begin with General RV’s finance team? This was less a “process” and more like a punishment for daring to believe we’d actually purchased an RV. From start to finish, the communication was so non-existent, I wondered if they had ghosted me – or maybe that would have been better, actually. We closed our loan through MyFyUSA smoothly enough, but trying to get General RV’s finance team to handle their end was like trying to start a fire in a rainstorm with wet socks: frustrating, pointless, and way harder than it needed to be. Every question was met with evasive answers or outright silence, every follow-up was shrugged off like we were asking for the moon. And if you think you’ll get any updates without relentlessly hounding them? Think again. They’re the masters of leaving customers in the dark, which I can only assume is a strategy to make you forget you even bought an RV in the first place. This experience wasn’t just inconvenient – it was infuriating, exhausting, and downright insulting. General RV’s finance team should take some basic training on communication, organization, and, I don’t know, maybe a hint of respect for their customers. If you want a hassle-free experience, go literally anywhere else. I’m giving the individuals we worked with a courtesy they DO NOT DESERVE by leaving their names out of this review, but for what it is worth, they should not have jobs as financiers especially considering me - the individual asking for the loan - had to define what a co-signer was to the financier which is proof that they don’t know how to do their jobs. If it were not for My Financing USA being our saving grace, we would have been screwed over and overpaid by $20,000 dollars. Trust the reviews. They are there for a reason.

Be very careful with this location and management team. I signed documents that in hindsight, I never should have. They have you sign a document that basically gives them complete rights to withhold your deposit. They also have you sign a document that makes you liable for the unit (meaning you need insurance as soon as you walk out of the dealer and even before taking ownership) and "agree to store it at their location until delivery". This is prior to financing or any additional paperwork being done. I've bought RVs from other local dealers and NEVER had an experience like this. I am now out $2,000 because General RV couldn't deliver the RV, initially offered me my deposit back but then back out of it. Here's how it unfolded for me. Consider yourself warned. General RV sold a unit and agree to a delivery date of October 9, 2024 with outstanding recalls which initially was communicated would "stop sale". The recall which was announced by Winnebago and covered in the national news on August 16, 2024. A total of 46 days passed from the time the recall was announced and the date of our agreement on October 2, 2024. Following our agreement, General RV had not contacted me until October 7, 2024 to inform me of the "national stop sale recall that just came across Mike's desk". This was another delay of several days. A series of conversations were had between 12pm and 2pm on October 7th. 12:11pm - Mike left a VM which I can provide, stating there was a problem with delivery due to a national stop sale recall he just found out about. 12:13pm - I returned Mike's call, completely understanding of the situation. However, Mike did emphasize he didn't know when Winnebago would have a fix and when delivery could happen. I specifically asked, if given this news I could cancel the deal and receive my deposit back. He responded with absolutely, we wouldn't hold you to a sale given the circumstances. I said I would speak with my wife and call him back . 12:24pm - I called and tried to reach Mike and he wasn't available. Left message. 1:29pm - After not getting a call back I tried Mike again. This time reaching him. I informed him of the decision to cancel the sale and he was understanding. After though, I told him in transparency I knew the recall was not new and that other dealers were already fixing theirs. He was unaware of this. The call ended with Mike confirming with me he would contact his team to initiate the refund of our deposit. 1:53pm - Mike calls me saying he has great news, that he did get in touch with Winnebago and they magically have a fix now that can happen in two days time allowing for delivery on Wednesday. I reminded him of our last conversation and he said they were still holding me to the sale. He quickly forgot about the conversation we had and how the 1:29pm call had ended. While the timeline above is very condensed it by no means justifies how General RV is handling the situation. Not to mention the lack of trust that was created. In short, an agreement of sale was made with a more than one month old recall that should have been flagged and accounted avoiding the situation that happened yesterday. My family had made significant changes to our plans after the 1:29pm call, in the short amount of time we will now incur additional costs as a result. All of this could have been avoided if General RV made a better effort. They could certainly refund it. However, they are choosing not to because it's the type of business they are. Search Facebook and Reddit. I didn't do my homework and it cost me. I did not simply back out of the sale. It's a lot more complex per the information above. If my lost deposit helps other consumers take another look at what they are signing then I am okay with that. Best of luck General RV.

Should be a “0”. Internet sale in which they used the bait and switch technique by advertising one unit with one VIN number, and then tried to sell me a different one. Kept my $8,500 deposit which is “non-refundable” and I have no merchandise. This was a plain fraud deal, and after that I do not want to do business with such a company. I was the foolish one really, and my Discover card never refunded me the money after I filed the dispute so shame on them too. Buyer beware!