General MotorsReviews of generalmotors.com

I have a car and they ruined it like eds life

I leased a Cadillac Lyriq for 24 months. Shortly before the else ended I was sent an invitation to turn in the car early if I wanted to buy another Lyriq. I took the letter to the dealer and turned it in. The dealer paid the final moth of the car and sold it at auction. I later learned that GM Financial listed it on my credit as an early termination as though I defaulted on my loan. Now they are saying that they are three separate companies and I should have known that if I took their offer this would happen!!! No where does it say that!!! They were more interested in selling me another car and do not coordinate their end f lease programs offered. Trying to talk to someone is like speaking to a brick wall. NEVER BUY FROM GM. THEY DO NOT RESPECT CUSTOMERS.

I have a chevi colorado Z71 2022, I got it in brand new. The car has 62k km, so I drove less than 20k km yearly, the interior looks like new condition. One day during the clean of my truck, removed the seat covers I found the material rips of the driver seat upper area, unfortunately it's a factory defect seat. I contacted with GM Canada Customer service about this one, and after 3 weeks I just got the phone call of them, and they said my 60k km or 3 years full warranty is gone, which I know that but this is a factory defect issue, and they denied to replace or fix the seat....they said I have to fix it on my own expense. The car is less than 4 years old, my back of my body is not even touching that area of the driver seat, and they don't care anything. They offered me $250 gift card, I told them they can buy their medications from it. I'm not recommending to buy any GM cars/trucks.

I would give GM ZERO stars if that was an option. I’m actually posting this for a close friend. Who’s had a horrible experience. He’s been a GM customer for over 40 years. Every vehicle he’s ever purchased has been a GM vehicle. Very loyal. He currently has two GM vehicles, one of which cost $100k*… But not for long. Here’s his story: He has a Cadillac, and after four years the transmission died. The local dealership told him that this should never have happened. He took his vehicle to the dealership for all regular service and maintenance. He never saw any indication or any light on the dash indicating there’s a problem with the transmission. This cost him $9000! After dealing with GM customer care (womans name is Apollo) for over 3 months they agreed to cover $1500. They did not seem to care or appreciate his over 40 years of service. They did not seem to care that this was a problem that never should’ve happened. They never seem to care that they were losing a long time customer. They never seem to care that he was always advocating for GM. Despite repeated requests, Apollo would not provide him with the name of anybody who he could escalate his concerns to. Despite his repeated attempts to reach out to various district sales managers through LinkedIn, nobody had the decency to respond. Needless to say, he will never purchase another GM vehicle again and will never recommend to anyone else. In this day and age, it’s really appalling that customer loyalty means nothing. I would stay far far away from any GM vehicles!!

Bought my Sierra as a demo in 2016. Bought the undercoating for $1000 with a 10 year guarantee. I would of thought that they would honour the rusted frame however apparently it was only for the truck's skin. Recently had vehicle appraised for a trade and was told that they wouldn't accept the vehicle as the frame was that rusted they wouldn't even be able to send it to the auction. I learned about a long standing frame rust issue and read "There isn't a formal "GMC Frame Rust Recall," but GM issued Technical Service Bulletin (TSB) 19-NA-255 to address peeling frame wax coating leading to rust on 2011-2024 GMC and Chevy trucks, SUVs, and vans." I did contact the dealership and was told that this bulletin only applies to those vehicles still within the bumper to bumper warranty period - here in Nova Scotia that amounts to 60,000 Kms - seriously!!! They know they have a serious issue and have had for at least 13 years and this is what you get for your loyalty. I made an effort to contact GMC Canada customer service but couldn't get past my Vin # so I don't rate. It is now going to cost me approx $8,000 to repair the damage so that I can dump this rust bucket and move on. Shame on you GMC for your lack of customer care and your continued deceit. I guess repeat business is of no concern to you!!!

I am writing to formally complain about the shocking misconduct of Manager Jeff Bash at Johnson Cadillac, New Jersey. His behavior was rude, unprofessional, disrespectful, and hostile, creating the worst customer experience I have ever faced. What concerns me most is that there are already numerous negative reviews naming him, yet the dealership continues to retain him, risking Cadillac’s reputation. Such actions damage customer trust and tarnish the brand image of GM itself. I urge GM Motors to investigate this matter immediately and take strict corrective action to protect the credibility of Cadillac.

As a worried mother, I can confidently say General Motors doesn't prioritize customer safety. Our Cadillac escalade ESV, aged 3.5 years, has had considerable issues. A faulty back bucket seat, critical for child safety, took almost a year to fix. We've also endured two engine failures. Yes, two engine failures which needed replacing. The first happened on a freeway, putting my children and me at risk. Two littles under three of age stuck on the side of the road in 90 degree weather. The dealership promised the new engine would be dependable, but we faced another failure, leaving us stranded. You can only imagine the children’s cry’s and once again the frantic call to my husband. Diagnostics was performed and it said nothing was wrong with the vehicle. My husband refused to take it back and said to run more tests. Metal was found in the oil necessitated another engine replacement. This experience has traumatized my children, making them fearful of the vehicle, and has left me stressed about driving. We have pursued all possible remedies to address the issue, including seeking relief under lemon law, although we are beyond the three-year limit. General Motors declined our request for a buyback. If GM truly backed their product, they would have taken ownership and implemented a solution. In all, our family has purchased three Cadillac Escalade ESVs in the past couple years and all have been disappointing, with unique problems arising in each vehicle. We are particularly dissatisfied with GM's response to the most troublesome vehicle. Potential buyers, especially families, should carefully consider their options, as GM's safety assertions do not match our experience.

I BOUGHT A NEW GMC AT4X 2024 I HAD IT FOR A YEAR PUT 12300 MILES ON IT ,WHEN I WAS DRIVING TO MY DAUGHTERS HOUSE IN ARIZONA FROM CONNECTICUT THE MOTOR BLEW .NOW I FOUND OUT THE MOTOR IN MY TRUCK WAS ON A RECALL BECAUSE THEY ARE NO GOOD SO I BOUGHT A NEW DESEL THINKING THAT WOULD BE RELIABLE ,COST ME ANOTHER 30,OOO DOLARS SO I SENT GM AB BIL FOR A RENTAL CAR BDCAUSE THEY SAID THEY DIDNT HAVE ONE AND A BILL FOR THE HOTEL FOR 3 DAYS NOT UNREASONABLE I THOUGHT WRONG THEY REFUSED TO COVER ANYTHING . SO I WILL SELL THE GMC TRUCK I BOUGHT AND A 2019 ZO6 I OWN BECAUSE I WONT OWN ANYTHING THAT A COMPANY WONT STAND BEHIND . I WOULD THING A LONG TIME BEFORE YOU BUY ANYTHING FROM THIS COMPANY IT WOULD BE A MISTAKE IN MY OPINION .!!!!!!!!!