Arkell
Chevrolet Captiva needs to be recalled.
I CAN'T REMOVE THE KEY FROM THE SUV AFTER TURNING THE VEHICLE OFF. THIS STARTED ABOUT TWO MONTHS AGO. AT FIRST I WAS ABLE TO TURN THE SUV BACK ON AND WAS ABLE TO REMOVE THE KEY. IT HAS BEEN WORST LATELY. AS I FILL OUT THIS COMPLAINT , THE KEY IS STILL STUCK IN THE IGNITION, SO IF ANYONE WOULD LIKE TO STEAL MY CAR, THEY COULD. THE SUV JUST TURNED 56000 MILES. GM NEED TO FIX THIS, AS THIS HAS BEEN A PROBLEM NOT ONLY WITH THE CAPTIVA, BUT OTHER GM MODELS AS WELL. I HAVE HAD TO SIT IN MY CAR FOR ALMOST AN HOUR BEFORE THE KEY COULD BE REMOVED. HAD I KNOWN THAT THIS WAS A COMMON PROBLEM, I WOULD NOT HAVE PURCHASED A GM VEHICLE. THIS SHOULD BE A RECALL, I CAN'T REMOVE THE KEY FROM THE SUV AFTER TURNING THE VEHICLE OFF. THIS STARTED ABOUT TWO MONTHS AGO. AT FIRST I WAS ABLE TO TURN THE SUV BACK ON AND WAS ABLE TO REMOVE THE KEY. IT HAS BEEN WORST LATELY. AS I FILLED OUT A COMPLAINT TO NHTSA, THE KEY WAS STILL STUCK IN THE IGNITION, SO IF ANYONE WOULD LIKE TO STEAL MY CAR, THEY COULD. THE SUV JUST TURNED 56000 MILES. GM NEED TO FIX THIS, AS THIS HAS BEEN A PROBLEM NOT ONLY WITH THE CAPTIVA, BUT OTHER GM MODELS AS WELL. I HAVE HAD TO SIT IN MY CAR FOR ALMOST AN HOUR BEFORE THE KEY COULD BE REMOVED. HAD I KNOWN THAT THIS WAS A COMMON PROBLEM, I WOULD NOT HAVE PURCHASED A GM VEHICLE. THIS SHOULD BE A RECALL. I SPOKE TO A CUSTOMER SUPPORT REP FROM GM, AND OF COURSE THEY DENIED THE FACT THAT THERE WAS AN ISSUE CAUSED BY THEM. I TOLD HER TO GO ONLINE AND GOOGLE, "KEY STUCK IN IGNITION-CHEVROLET CAPTIVA TO SEE HOW MANY COMPLAINTS ARE OUT THERE FOR THE VERY SAME PROBLEM. I ALSO TOLD HER TO LOOK AT THE COMPLAINTS ON THE NHTSA WEBSITE. IT COST ME $851.00 TO HAVE THE SUV REPAIRED. THE DEALER, ELKINS CHEVROLET IN MARLTON, NJ AT FIRST SAID IT WAS MY AFTERMARKET ALARM THAT WAS CAUSING THE ISSUE AFTER THEY DIAGNOSED THE SUV. I TOLD THEM I DIDN'T HAVE A AFTERMARKET ALARM, BUT I DO HAVE A AFTERMARKET REMOTE START. BOTTOM LINE WAS THAT IT WAS A "PARK MICRO SWITCH IN THE SHIFTER FAILING-SPRING IN SHIFTER WORN OUT AND NOT ENGAGING. SHIFTER ASSEMBLY REQUIRES REPLACEMENT. OF COURSE THE CUSTOMER SUPPORT PERSON TRIED TO OFFER ME A $100.00 CERTIFICATE TO BE USED AT A DEALER. I TOLD HER WHAT SHE COULD DO WITH IT. I HAVE BEEN PURCHASING GM BRAND CARS SINCE I WAS 18 YEARS OLD. I WILL NEVER BUY ANOTHER ONE AFTER THIS. I KNOW USING ALL CAPS IS SCREAMING, BUT THAT'S EXACTLY HOW I FEEL ABOUT THIS...