General MotorsReviews of generalmotors.com

I want to share my personal, deeply disappointing experience with General Motors and my Cadillac Lyriq. Even before the total breakdown, I encountered several recurring issues with my Lyriq: · Unusual noise from the heating system · Intermittent black screen · Passenger door that would not open · Cameras failing to function · Occasional starting problems Some issues would appear and disappear unpredictably, which left me feeling uncertain and uncomfortable with the vehicle's reliability. My vehicle remained at the dealership from December 4, 2025 and was not returned to me until March 24, 2026 — nearly four months. The delay, in my case, was due to a missing part. It felt unacceptable to me that a new vehicle could be immobilized for this long due to a parts shortage. During those months, I did not receive meaningful assistance from GM's customer service. My emails, calls, and messages were either ignored or met with brief, generic responses asking for my patience — which I felt were dismissive of my situation. I received no compensation or assistance with my bank payments or other expenses I incurred during this time. From my perspective, I was left to deal with the consequences on my own. When you finance a vehicle over five years and it experiences significant issues within the first year, it raises legitimate concerns about the brand's reliability and after-sales support. In my view, buying this Cadillac Lyriq was a major mistake. Based on my experience, I would not assume that the Optiq, Vistiq, or IQ models are any better. I also personally have serious concerns about the reliability of the 6.2L engines found in the Cadillac Escalade and Yukon, and I would not consider purchasing them. GM has lost me as a customer, and I will be sharing my experience with my family and friends. Given that I work in the limousine industry and regularly interact with potential luxury vehicle buyers, I feel it is important to share my honest perspective so others can make an informed decision. I cannot, in good conscience, recommend this brand to anyone after what I went through. For a brand that markets itself as prestigious, I found this level of service and reliability deeply disappointing. --- Would I recommend this brand? ❌ No

General Motors cares about business and not the consumer. They do not make products that people can use with anything other then their own products. I have a Chevy Equinox EV and it does not work well with other products. It does not have Apple or Android car play. I have noticed that you have to buy their most expensive trim to get the OnStar for a longer term. I have a buddy who bought the same vehicle but with the super assistance which was $6000 more and he got 3 years of onstar. What is perplexing to me is when you do not pay for onstar all the big features on the vehicle shut off. You have to pay a $365 subscription for Vehicle Diagnostics,Dealer Maintenance Notification Details, EV Access,Charge Status, Plan Routes, Charge Settings, Public Charging,Charge, and Notifications. Some of these sure you don’t need but others are vital to your vehicle especially an electric vehicle. Next when you try to find charge stations they put their charge on the front of the vehicle which makes it so difficult to charge when traveling because most charge station cables are short and you have to park at awkward angles or take up two parking spaces to charge your vehicle. Next there charge stations for home are over priced and they offer no at home installation incentives in SC. I don’t know if that’s because they are less popular but it’s not an incentive for people to want to get cars here. They have horrible customer service if you are asking for help with your vehicle. I have sat online trying to ask for help for hours with them asking the same questions in round about ways.

I expected Cadillac’s EV Concierge to provide the level of service associated with a premium luxury brand. Instead, it was one of the most disappointing customer service experiences I have encountered. My assigned case manager routinely took three to five business days to respond to time-sensitive communications. When responses finally arrived, they often failed to address the issues raised, contained outdated information, or simply repeated prior conclusions without meaningfully advancing the case. Requests for escalation were never meaningfully addressed, and I was left with the impression that my concerns were being managed toward case closure rather than resolution. Communication was consistently poor. Calls were routinely placed at the end of the representative’s workday or immediately before scheduled days off, resulting in unnecessary delays. On other occasions, I received unexpected calls during the middle of the workday without any effort to schedule a mutually convenient time, despite the fact that customers have professional obligations as well. The most disappointing aspect of this experience is that it came from General Motors’ EV Concierge Customer Care. I have received more effective customer service from big-box retailers handling routine merchandise returns than I received from General Motors while seeking assistance with a six-figure Cadillac. That comparison should concern General Motors. I purchased a Cadillac because I expected a premium ownership experience. What I received from EV Concierge Customer Care was the opposite. If this is General Motors’ standard for supporting customers after something goes wrong, the company has a much bigger problem than the incident that opened my case.

Chevy/GM service has been horrendous. My dealer had my truck for 1.5 months before even looking at the thing. Then another week for parts delivery. Transmission goes after one month out of warranty. I contact GM corporate for help, but they are as incompetent as my local dealer. I'll spare you the details on that front. I love my Chevy, but I may have to consider alternatives.

I own 2015 Chevy Spark that have been having transmission issues since 2024. I was not aware of the extended warranty since I did not get a mail from GM. In 2025 I took the car to the dealership in PEI Canada & told them about the issue, yet nothing was mentioned about the extended warranty & they just changed the trans fluid on my expense. Lately I discovered that there was a warranty that just expired, so I called GM to report that I was not informed on time & asked for a good will, but they refused. GM know very well that those transmissions have major problems & should have had a recall or at least reach out to customers & inform them about the extended warranty. Not happy with GM at all & no more buying any of their vehicles.

### Google Review I brought my 2025 Chevrolet Tahoe to the dealership in late April for cleaning and to have the rear passenger seat repaired under warranty because it would not fold down. During the inspection, the technicians detected a knocking noise coming from the engine. I was then informed that my Tahoe needed a complete engine replacement because of a manufacturing defect covered by a recall. My Tahoe had only approximately 7,000 kilometres on it. I was originally told the repair would take two to three days and that the necessary part would arrive within five to seven days. Instead, I was without my vehicle for almost a month. GM provided a rental, but it was too small for my needs, and I had to reschedule plans as a result. To be fair, I was satisfied with how the dealership and repair shop handled the repair itself. My dissatisfaction is with GM’s response after the repair. GM initially said no compensation was warranted because a rental vehicle had been provided. Later, I was offered $250 toward GM products or services and an oil change. I find that offer extremely disappointing and inadequate. My nearly new 2025 Chevrolet Tahoe required a complete engine replacement, I was without it for almost a month, and the experience has left me concerned about its long-term reliability. Treating a necessary rental vehicle as compensation does not meaningfully address the inconvenience or seriousness of the issue. I remain deeply dissatisfied with GM’s proposed resolution and am continuing to escalate my case. I expected a much more reasonable and customer-focused response to such a significant manufacturing problem. Case details and timeline: - Case number: 100414590 - Case opened: May 25, 2026 - Follow-up: June 2, 2026 - Compensation approved: July 9, 2026

Since I got my 2020 gmc 2500hd duramax Within the first month I had to change the coolant reservoir cuz the sensor went out on it then a few months the transmission goes out then a week after the transmission fuel rails go out few months after that the water pump tensioner pulley explodes then this past Saturday truck wouldn't turn on had to jump start it had a check engine light drove it around turned it on the next day and check engine light is gone it's been one thing after another with this truck I have more problems with this truck than I ever had with an older one my thoughts as I should have stuck with my old truck with the money that I'm paying on this truck I shouldn't have any problems but I guess they designed them to have problems

I would say to stay away from this dealership and General Motors vehicles in General). I am also putting a review out as soon as I figure out exactly how against General) motors. I bought a new 2025 Chevy equinox with 400 miles on it. Ever since I bought it about 15 months ago I’ve had it in the shop multiple times for the same issue over and over again. They can never duplicate the problem when I’m there so always have the car for a couple days and then send it home. It’s had a hesitation and almost like a misfire, but they continue to tell me it basically can’t be. Another dealership found an error message and a warning. When I took it back To the dealership they fixed, supposedly the first problem, which started again less than a week later. But this last time they had my vehicle in the shop for over six weeks, a brand new vehicle in the shop for six weeks for electrical issues in the dash. After reaching out to General Motors under their lemon Law) and buyback program. They denied me twice because the color is 400 miles on it when I bought it from the dealership. I then went through the dealership themselves who got their rep with General Motors involved and was told that since they had it for over 30 days straight and could not fix the problem after doing exactly what General Motors told them to do multiple times. They told me it was definitely part of the buyback program and that they were working up the paperwork to buy that car back for me and get me into a brand new one that is working and safe. I was now told that the Rep) of Grieco Chevrolet through General) motors said the same thing General) motors did and that they cannot buy the vehicle back because it had 400 miles on it. I will not be bullied by a large dealership or manufacturer that doesn’t want to do the right thing when even the employees of the service department have said it’s definitely a buyback. I guess it’s time to get attorneys involved because no one wants to do the right thing. STAY AWAY FROM GRIECO CHEVROLET, GENERAL MOTORS AND CHEVY EQUINOX