General MotorsReviews of generalmotors.com

BUYER BE WARE! WARNING: TO ALL G/M CUSTOMERS AND FUTURE CUSTOMERS WITH “MAGNETIC RIDE CONTROL” SHOCK ASBORBERS! Regardless of what the GM Dealership staff says, most Cadillac, Tahoe, and 1500 Denali trucks DONOT HAVE STRUTS. Most have “Magnet Ride Control” systems that are modified shock absorbers. Ask your dealer for the part number of your Magnet Ride Control shock absorber. The box states “Shock Absorber”. The manufacturer of these shock absorbers indicates they last between 37,000 to 50,000+ miles before they start to leak. When they leak you have to replace them. Dealerships have charged $2,500 to replace the front shocks and $2,000 to replace the rear shocks. After 50,000 your GM warranty doesn’t cover the replacement. Some dealerships will. If they do, you’re lucky. READ your warranty carefully. Most will say “Struts” are covered, shocks are not. Ninety-five percent of after-market warranties will not cover the replacement of these shocks. By the way, the cost to replace regular front shock absorbers is about $300. The advantage of these $2,500 shocks is they provide a better ride than the regular shocks. They actually do. Problem is: Are you willing to replace the expensive shocks with your own money. If you are great; enjoy your comfortable ride. You may want to start saving to pay for the replacements now. If not, look for a vehicle that has regular shocks.

I purchased a Chevrolet Silverado 1500 2019 brand new from this dealer. now the truck has only 35,000 miles and it has a COOLING LINE OIL LEAK. I took it to the dealer to find the problem, and they have stated that the cooling line hose is leaking oil and needs to be replaced. GM Corporate refuses to help me out and stating it is out of warranty, although my vehicle is only 35,000 miles. Furthermore, there is a recall addresses that exact problem, its called "Customer Satisfaction Program N212326940" and it is specifically for Silverado 2019 like mine, that states for a problem of a cooling line oil leak. When I stated it to the GM and the dealer, they refuse to help me out and state the my VIN for my vehicle is not listed as one of the effected vehicles. it is clearly that my vehicle has exact same problem. the repair cost is around $700 with parts and labor, and it is not right for me to pay for a clear problem that is a quality and manufacturing known issue. The vehicle from the beginning had lots of issues, some as bad as "Brakes failure alert" when vehicle had only 25000 miles. GM refuses to take responsibility for its poor quality manufacturing and parts and will not help out. Horrible experience and I will never buy a GM Vehicle again, not because of the problem, but because of their lack of ability to do something about a know problem AND REFUSAL OF TAKING RESPONSIBILITY.

Purchased new in 2013 a 427 Corvette convertible. Had had minor issues that were all taken care of under warranty. Last Friday night 10/2/2022 I was sitting at a stop light and the engine failed. I had the car towed to Chevrolet with only 44,000 miles on the vehicle. I drive this car less than 5000 miles per year and it is garage kept. Chevrolet informed me that the valve spring on the number eight cylinder failed and subsequently caused damage to the intake and injector and all had to be replaced at a cost of over $1800. I brought up that this vehicle only has 44,000 miles on the odometer and inquired to General Motors corporation if they would stand behind their flagship vehicle and help with some of the repairs since it has been well documented that valve springs have been known to fail on these motors. I was told by General Motors corporation that since the vehicle is a 2013 they will not warrantee any work or help me in anyway due to the age of the vehicle. They refused to talk about the low mileage and condition of the vehicle and would only state that I am out of luck due to the age of the vehicle. I was currently in the market to buy a new truck from Chevrolet and now I will walk away from General Motors for not standing behind their flagship product. I was not asking for a complete warranty repair, I even offered to pay labor if Chevy would pay for the parts. And they still refused and told me it is not their concern and that they have reached their decision. Thank you General Motors corporation for completely souring me, a lifelong Chevrolet purchaser and owner of nine Corvettes on purchasing any of your products in the future. General Motors simply does not care! Hello Ford, Dodge and Toyota.

Re: Chevy Bolt 2021 recalled unsafe battery July of 2021 still not replaced. Company says they have a buyback program but they never return calls. Cars have burst into flames. Told not to charge fully or let mileage go below 70% so long distance travel is impossible. terrible customer service!!!

Well, let me tell you, I've been a GM owner for a very long time and perhaps now I will now be changing to Ford. A brand new 2016 Chevy Equinox Timey Chain with only 76,000 miles fails and causes internal failure to the engine. Of course, all GM is concerned about is the warranty, not the product and the customer satisfaction, just the warranty. So, its ok for the timey chain to break at that mileage and all they have to say is it's out of warranty. That's customer satisfaction and loyalty to their customer. Thanks for nothing GM!

DO NOT buy 2018 Chevy Malibus!!! You will continuously be paying out of pocket for repairs. Just bought my car 2 years ago and have had this issue numerous times (shift to park). Warranty will not cover it and dealerships will charge you around 700 each time. Save yourself the trouble and go with another model! GM will not do anything about it and say they can’t do anything.

Was having multiple issues with my 2017 Gmc Sierra not starting and after towing it to the dealership for some time even overnight was told to pick it up it started so was told nothing wrong .This happened more than once over 2 years. Now the truck would not start and was told that the starter has a dead spot and because the truck is now out of warranty with only 22000kms the cost to repair is 700.00 dollars to me. W ITH NO CUSTOMER SUPPORT AT ALL. Not happy at all .

If I could give zero stars or negative stars I would, I just went through a ridiculous process with GM in regards to my crankshaft, I get the truck back has tape used to hold the wires together, resting on my hot engine. They wanted 8,100$ to do the work after I have owned the vehicle for 3 years, 2 months out of warranty and they can’t cover anything. They try to offer you a small in house deal and total give you the shaft, needless to say I will never buy a vehicle from GM again. Absolutely horrible customer service. My vehicle is 2 months over 5 years old and has already needed a new transmission, needed a new control module, and now my cam shaft. I have spent more on this new vehicle then I ever had on any other vehicle. Their cars are made a poorly as possible. DO NOT BUY GM SPEND YOUR MONEY SOMEWHERE ELSE