General MotorsReviews of generalmotors.com

I purchased a 2023 Cadillac XT4 in January. The car has been in the shop a total of 8 times in 10 months for the same related issues. The car has a stuttering and jerking feel upon acceleration in stop and go traffic. The first time I took it in to the dealership they said they had to change out my torque convertor. Who ever heard of a torque convertor going out with 2000 miles on the car? Less than a month later it was in the shop again for the same thing. This time they said they hooked it up to one of their computers and their system said it was fine. The car isn't fine. A first year mechanic can get behind the seat of the car and tell you something's wrong with it. The car is still experiencing the same stuttering and jerking feeling and it's getting worse. I happened to look up the car on various complaint sites and all of us are experiencing the identical same issues. So how can all of us be wrong? We all got conned by Cadillac into buying this POS. I guess Cadillac and GM won't truly be happy until someone gets killed behind one of their defective vehicles. I've contacted the service department numerous times and received no help. I contacted GM directly and received no help. This is the worst POS I've ever purchased. A death trap on wheels. This was my first and will be my last Cadillac/GM Vehicle I ever buy. Extremely bad customer service and even worse vehicle. The only plus is I leased this POS and I'm not on the hook for the full purchase price.

I went to Jack Phelan Chevrolet to purchase a 2022 Chevy Malibu with 0 miles in Sept 29th of last year. I'm having check engine lights popping up, battery malfunctioning, pcv codes (P1101) & a host of other problems already. I was told to take to the dealership only to be met with $189.00 diagnostic bill for checking the problems I already knew of. I was told my power train warrant was still in affect but the test reveal it didn't meet the standard requirements. The device department guy was Obnoxious and rude. All because I was trying to get an understanding of what was going on and why my warranty didn't cover anything. I will never purchase a car from GM again!

They don't stand by their products because their product doesn't last. My Chevrolet 2020 AC started acting up since year one, then recurring every year, the AC is not blowing cold and dealerships not finding leak and the only workaround is to recharge and add up dye and it cost $650. The worst thing is GM didn’t cover the cost. Just imagine having this problem every year and cost, Car milleage is just 29k and turn only 3 years on september. I reported this to GM and didn’t do anything to cover up the cost and a plan to fix the car. Warranty is a lie and aftersales is worst!

Ordered a 2023 Camaro Convertible SS in February only to be told in June 2023 that my order did not make the cut and I would need to order a 2024 with a possible price increase and availability of what I ordered as in options. I have been trying to get information as in a ETA and nothing all this time. So then they decide to cancel the order since they can't make. GM needs to figure this out, they are loosing a customer since no one, not even my dealership had any information. I made this purchase based on all financials at the time of ordering including my trade in value. They really need to not let dealerships place orders if they can't make it.

GM's Cadillac Brand and more specifically, their High Level, highly touted - ultra expensive Escalade, is simply low quality. Cadillac states their Escalade is a "Luxury" vehicle. It's too bad that this Luxury vehicle has an engine that blows up at 5K miles and Cadillac does nothing to help customers get the issue resolved. My new 2023 Escalade Sport - blew the engine at 5K miles. Cadillac did nothing to provide me with a comparable car - the dealers did nothing either. So ~4 weeks later, I had spent ~2K on rental car fees. Cadillac said they will reimburse me - but it has been ~1 month since I provided the receipt - and still nothing from Cadillac. So a car that blows up - no help from the MFG or dealer - no sense of urgency to resolve the problem and this is all after Cadillac allows it's dealers to charge 30K over MSRP in premiums. Joke Company - horrible experience - unethical business practices.

Never will I purchase another GM car. I bought my very first car on my own, a Chevy Cruze 2012 brand new off the lot. Two weeks into having it I had to take it back because of transmission problems, they fixed it. One year later the transmission went completely out. Next within five years of having it the AC went out twice. Needless to say I'm still having problems with the transmission. I hear they discontinued making Chevy Cruze's for something called Chevy Trax. Glad to know, will never purchase it and we'll warn anyone who's looking to purchase it to steer clear.

This is for GM motors in Great Missenden. The aftersales service is absolutely disgusting. The manager is super aggressive with a large chip on his shoulder and behaves like he’s some sort of angry gangsta . You would expect to get great service being in Great Missenden but unfortunately not . I purchased a car which after a day had several faults and their response was “It is a second hand car “ and the manager would had rather had a punch up than sort it out . Avoid this place at all costs because once you drive away in your new car the managers attitude changes . Very dishonest. I really can’t see how the other reviews left are genuine

This company kept pushing back the date of delivery for our car. Now it is one short ferry ride away, but this will take OVER TWO WEEKS to accomplish. What kind of utter incompetence is this?? Sept. 6/22 ordered car, May 29/23 we will MAYBE have it, or maybe it will be pushed back again. Not looking like a good company at all.