VITA F.
Online shopping on GSN
Online shopping on GSN is not something I normally do I did find a ring that I liked but it did not give the size. I used on line chat and they said they couldn't (???) answer my question and referred me to customer service. I called them and they said I should be talking to sales, so I made another phone call. The sales person said he didn't know what size the ring was but the ring was a new item, not an estate or resale item so it should be a 7. I went ahead and purchased the ring and am hoping that it really is a size 7. It also would be nice if they included USPS for shipping for online purchases the same as they do if you call into the company. I think I will just stick to calling them instead of using the online platform.
Response from Gem Shopping NetworkJul 2, 2024
Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience you faced while trying to find the ring size. I'm sorry for the confusion caused by our online chat and customer service team. We understand how important it is to have clear and accurate information when making a purchase. I appreciate your patience and persistence in calling our sales team to get the information you needed. If you have any further questions or need assistance, please don't hesitate to contact Customer Service at 1-888-391-9048 or Sales at 678-903-9411. We appreciate your feedback and thank you for being a valued customer.