Gemiini Systems Reviews | Read Customer Reviews of gemiini.org

Gemiini Systems Reviews | Read Customer Reviews of gemiini.org

Gemiini Systems reviews

216 approved reviews, newest moderated first

Zara S.
Sep 12, 2024
Hi the app is amazing for our son he is…
Hi the app is amazing for our son he is learning and retaining so much from it . With our councilor's help miss Lori we explore more areas of development and help him fill gaps through Geminii .
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Evelyn
Sep 12, 2024
Natalia was so helpful and had a good…
Natalia was so helpful and had a good understanding of my son's needs. We had a good conversation and I left the meeting with a clear idea of my next steps.
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claire K.
Sep 7, 2024
Very helpful support person
Very helpful support person, great ideas on how to help change the program to suit my son
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Jena
Sep 6, 2024
Patient and kind
Patient, clear, and kind. Took the time to understand my child and explained how to alter the approach to his unique needs.
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Daniel B.
Sep 4, 2024
Charged after cancelling
We used Gemiini for a short time in 2021 and had no issues. They sent through several free trial offers in August 2024 and we gave it another go. Ultimately we didn't find it useful so went through and cancelled, receiving an email from "Brad Brower" stating "if we do not hear from you before the next billing date we will cancel the subscription to avoid any further charges". They charged us anyway, do not respond via email and never answer the phone. Avoid. Update: They have reached out via email to apologise for the mistake and said a refund is pending.
Response from Gemiini SystemsSep 16, 2024
Hi Daniel, Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We're glad we could connect with you to address the issue and confirm that a refund is being processed. We understand how important clear communication is, and we're reviewing our processes to ensure this doesn't happen in the future. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help. Best regards, Gemiini Support Team
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Neha
Sep 4, 2024
The caller was herself a mother of an…
The caller was herself a mother of an autistic child so she could draw from her experience & help us in solving the issue. The idea of using videos to teach language is awesome as well.
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Karen B.
Sep 3, 2024
We cancelled within the trial but they still charged us
We tried to cancel within the 7 day trial because our son wasn't finding it very engaging, we were told it would take 1 business day for the online cancellation to be finalised, we were thankful we cancelled at day 5. They then changed our credit card for the first month. Two weeks ago we sent in a complaint and we still haven't heard back
Response from Gemiini SystemsSep 16, 2024
Hi Karen, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience this may have caused. It appears your cancellation request was submitted over the weekend, which caused a delay in processing. However, it was completed on the next working day, and a full refund has been issued. We value your feedback and are always striving to improve our service. If you have any further questions or concerns, please feel free to reach out to us directly. Best regards, Gemiini Support Team
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Sangeetha M.
Aug 30, 2024
Jennifer is amazing
Jennifer is amazing. Looking forward to working with her and achieving language goals
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