Gemiini SystemsReviews of gemiini.org

When the program doesn’t work for your child do not expect any understand or support from this company. They have disappeared and charged me for a subscription I have no use for even after I’ve sent multiple explanations that my son won’t use it. Be aware of their practices and use a real speech therapist is possible! My family is already under a lot of strain to be dealing with more stress. Reply: even so this doesn’t justify how I’ve just been IGNORED over the past week as I’ve been unable to get my son to use it. A response or some support would be better than just outright ignoring me! So YES you do ignore your customers even when you say the response time is 2 days.

! Avoid avoid avoid ! I submitted subscription cancellation request before the end of 7 days free trail so that it won’t charge me monthly fee. The message on the screen displayed - “You will receive a confirmation email from an agent within 1 business day’’. But, it has been 5 days and no response yet and it has charged me the monthly fee already. I submitted cancellation request multiple times, same message displayed as above but still no response from the team. Really disappointed.

Cancelled our subscription in Jan, they confirm via email that my subscription would be cancelled but have gone on to take payment in Feb. Brad Brower hasn't responded to my emails since we cancelled the subscription. Very unethical company, taking advantage of families needing support. Update: In response to your reply, I have emailed support a number of times since Jan and nobody responds. 16th Jan 10th Feb 20th Feb 3rd March I have a ticket number aswell. Response to your latest update: Your email clearly states - “if we do not hear from you before the next billing date we will cancel the subscription to avoid any further charges.” This implies you are not waiting on confirmation from me. Also why have you not responded to the emails I sent on: 16th Jan 10th Feb 20th Feb 3rd March Why do you not send out monthly payment notifications or invoices? You haven’t refunded me for February, I had to contact my credit card company to dispute the charge. You are a compulsive liar Bradley Brower.

I’m beyond frustrated with Gemiini’s unethical practices. I signed up for a trial, canceled it before the period ended, and never even used the service. Yet, they still charged me, taking my money fast with zero hesitation. When I reached out, I initially got a response about a refund, but now they’ve gone silent, and I’m left waiting for my own money to be returned – money they had no right to take in the first place. This feels like outright theft. If a company can pull funds so quickly, why does it take so long to refund when they’re in the wrong? Their lack of response only adds to the issue, leaving me with serious doubts about their integrity. Anyone considering Gemiini, be aware of these shady practices. This isn’t how a reputable business should operate, and they need to do better. Added reply to their response: The point is — You had no right to take my money – that’s outright theft! I don’t care if your resolution is to refund it. YOU TOOK THE MONEY even after I canceled the trial before it ended and didn’t even get a chance to use your service. Now you’re telling me to contact my bank to expedite a refund? This is a waste of my time, created by your shady and unreliable system. I’m not the only one who’s had this issue; others have reported the same experience, where money was taken after canceling. It makes me wonder how much you’ve taken from those too busy to notice. Either your system is severely flawed and needs immediate improvement, or this is a deliberate tactic to take money from unsuspecting people. It’s truly disappointing – especially from a company meant to support children with special needs. It’s shameful to put parents through this, especially those who already have enough on their plate.

We used Gemiini for a short time in 2021 and had no issues. They sent through several free trial offers in August 2024 and we gave it another go. Ultimately we didn't find it useful so went through and cancelled, receiving an email from "Brad Brower" stating "if we do not hear from you before the next billing date we will cancel the subscription to avoid any further charges". They charged us anyway, do not respond via email and never answer the phone. Avoid. Update: They have reached out via email to apologise for the mistake and said a refund is pending.

We tried to cancel within the 7 day trial because our son wasn't finding it very engaging, we were told it would take 1 business day for the online cancellation to be finalised, we were thankful we cancelled at day 5. They then changed our credit card for the first month. Two weeks ago we sent in a complaint and we still haven't heard back

STAY AWAY FROM THIS COMPANY! This company charged my credit card even though I cancelled the subscription one day before the end of my subscription. The system tells you they will send you a confirmation and I received nothing. The next day, I cancelled it again and I received the same message. I called and no one picked up. I sent them an email asking for the confirmation and received nothing. I sent another email and no response until after they charged my card that they would respond to my ticket within 2 business days. Still to date, no response. I'm sending the alarm to everyone I know and publicly that this is out of integrity. I'm not happy with this company and their practices at ALL. I disputed this charge with my credit card company and will file a report on BBB. Companies are supposed to operate from pure ethical standards of care, love, and service. When serving others, do the right thing. It is an injustice to steal money from people and take what is NOT yours. They charged my card and many others have gone through this. Look for better alternatives. No one should have to go through this.

During Covid when my son (with Down's Syndrome) was only receiving telehealth speech services I decided to take the plunge and try Geminii for a year with a coupon through blue365. I want to first recognize that the basic services aren't bad and everything was structured in a way that my son knew what to do. My teenage son, however, did tend to see it as a chore and I had to leverage his xbox time on the condition he'd fulfill his "geminii time".... Still not bad. Now for the bad... and this is where things can get REALLY BAD and why I'm dropping a one star review (which is a shame a company with seemingly solid intentions suddenly goes this dark). If there are any parents who don't have gobs of spare income to throw around PLEASE PLEASE be advised of the following: two years after my year had passed I noticed that a credit card I no longer used suddenly had a $400 balance. I pulled out my statement to discover that I was still being deducted for Geminii two years later!! We hadn't so much as logged-in let alone gone to the website in that time. $400 is a tall order for automatic draft and strikes me as incredibly sketchy in the fact I wasn't given any heads up or warning via email or phone. I can't help but wonder what percentage of revenue is obtained via fleecing from families with inactive accounts by way of highly discrete renewals (and a reminder that this is from families trying to improve the communication of their children). At this point my son hadn't touched the service in two years and I'm forced to pay for it. When I reached out to the company they refused any refund.