Gemiini provides on-demand therapy through video modeling for learners with and without exceptionalities. With content in language, social skills, life skills, and reading, Gemiini makes integrating effective therapy into the home possible and delivers unlimited access to therapy anytime and anywhere.
Gemiini Systems (gemiini.org) has 216 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
gemiini.org
Website
gemiini.org
Category
Specials Schools
Location
Spokane Valley, Washington
Listed on Five Star Index
2026
About these reviews
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The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
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Ms Janette listened to what i was saying and was able to give valid recommendations and suggestions on how we can work with my child. She was not overly forceful that i should re-subscribe to the programme, which i like. She indicated what the programme has to offer and how it can be beneficial.
JA
Jeff A.
A good premise and platform with REALLY SKETCHY billing practices
During Covid when my son (with Down's Syndrome) was only receiving telehealth speech services I decided to take the plunge and try Geminii for a year with a coupon through blue365. I want to first recognize that the basic services aren't bad and everything was structured in a way that my son knew what to do. My teenage son, however, did tend to see it as a chore and I had to leverage his xbox time on the condition he'd fulfill his "geminii time".... Still not bad.
Now for the bad... and this is where things can get REALLY BAD and why I'm dropping a one star review (which is a shame a company with seemingly solid intentions suddenly goes this dark). If there are any parents who don't have gobs of spare income to throw around PLEASE PLEASE be advised of the following: two years after my year had passed I noticed that a credit card I no longer used suddenly had a $400 balance. I pulled out my statement to discover that I was still being deducted for Geminii two years later!! We hadn't so much as logged-in let alone gone to the website in that time. $400 is a tall order for automatic draft and strikes me as incredibly sketchy in the fact I wasn't given any heads up or warning via email or phone. I can't help but wonder what percentage of revenue is obtained via fleecing from families with inactive accounts by way of highly discrete renewals (and a reminder that this is from families trying to improve the communication of their children). At this point my son hadn't touched the service in two years and I'm forced to pay for it. When I reached out to the company they refused any refund.
Response from Gemiini SystemsJul 30, 2024
Hello Jeff,
Thank you for sharing your experience with Gemiini. We deeply value feedback from our customers and appreciate your recognition of the effectiveness of our platform for your son's speech therapy needs.
We understand your concerns regarding billing and want to clarify the situation. When you initially signed up for Gemiini, you chose the 12 Month Bundle. According to our Terms of Service, specifically Section 5 on Subscription and Payment, our subscriptions automatically renew unless canceled by the user. This ensures uninterrupted access to our services, which many of our clients rely on for continuous therapy.
We provide customers the option to cancel subscriptions by logging into their account or by contacting our customer support team directly. This ensures that customers who are not using the platform can avoid unexpected charges.
While we understand your frustration, especially in light of not using the service, our policy does not allow for refunds once a subscription has renewed. We do this to maintain fairness and consistency for all our users. However, we are more than willing to assist you in canceling the subscription moving forward and address any further concerns you may have.
If you have any further questions or need assistance, please feel free to contact our customer support team at [email protected]
Thank you for your understanding.
Best regards,
Gemiini Support Team
MO
Mary O.
FRAUD!!!!
Do not fall for this! Don't be tempted to sign up for their trial periods. You will think that you canceled after clicking "Cancel" on your account but it never truly cancels. They'll keep charging you monthly covertly without an email to notify you of such billing. Parents beware!
We did not find the videos useful yet being covertly billed month to month is very annoying
Response from Gemiini SystemsJul 30, 2024
Hello Mary,
We are sorry to hear about your experience with Gemiini and regret that you did not find our videos useful for your child's needs.
Regarding your concerns about billing, we want to assure you that transparency and customer satisfaction are our top priorities. When customers sign up for a trial period or any subscription, they can cancel at any time by logging into their account and selecting the "Cancel" option. Upon cancellation, an email confirmation is sent to the address associated with the account. If you did not receive this email, it may have been filtered into a spam or junk folder.
We encourage customers to contact our customer support team if they experience any issues or if they did not receive the confirmation email after attempting to cancel. This helps us ensure that the account is properly closed and that no further charges occur.
To help parents maximize the benefits of our program, we also encourage scheduling a call with our coaches. Our coaches can provide personalized guidance and tips on how to effectively use the platform to meet your child's specific needs.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at [email protected]. We are here to help resolve any issues you may have experienced.
Best regards,
Gemiini Support Team
BH
Brandi H.
So much progress already!
My son is 3 and non verbal. Since starting gemiini a couple months ago, he has started verbally communicating. He is working on enunciation, and he is using more visual communication. He points and leads rather that shouting or fussing. He has less severe and less frequent meltdowns as these videos are showing him ways to get his message across. It has helped my son SO much in just a couple months. I am still navigating the page and learning how to take full advantage of the program. My coaches are a great help too. A huge added bonus is being able to pay for the program subscription with my hsa card. My son has been diagnosed with autism. I'm not sure if hsa will pay for the program for everyone or if the subscriber has to have a diagnosis. Anyhow, great program, my son loves the videos and the tests are his favorite.
KD
Kyri D.
Jennifer was beyond amazing helping me…
Jennifer was beyond amazing helping me set up my personalized plans for my twin toddler boys! They’re set for success I can’t wait to see their progress!
SH
Sheikh
Gemiini has been a wonderful help for…
Gemiini has been a wonderful help for our child's speech development. It's been an amazing journey so far. The program is fun and easy for kids to use, and we've seen fantastic progress. Our child's vocabulary has grown, and they're more confident in talking with others.
What's really special about Gemiini is their support. They're always there to assist and answer our questions. If you're looking for a great way to help your child improve their speech, we highly recommend Gemiini. It's been a game-changer for our family, and we're so thankful for the positive impact it's had on our child's communication skills
MJ
MJ
My sister is using Gemiini and WOW what…
My sister is using Gemiini and WOW what a difference in her communication since she started. She actually comes when you call her name now, and she can identify and SPEAK so many things. She seems a lot less stressed because she can understand us, and we can understand her.
