Ciara S.
I’m beyond frustrated with Gemiini’s…
I’m beyond frustrated with Gemiini’s unethical practices. I signed up for a trial, canceled it before the period ended, and never even used the service. Yet, they still charged me, taking my money fast with zero hesitation. When I reached out, I initially got a response about a refund, but now they’ve gone silent, and I’m left waiting for my own money to be returned – money they had no right to take in the first place. This feels like outright theft. If a company can pull funds so quickly, why does it take so long to refund when they’re in the wrong? Their lack of response only adds to the issue, leaving me with serious doubts about their integrity. Anyone considering Gemiini, be aware of these shady practices. This isn’t how a reputable business should operate, and they need to do better. Added reply to their response: The point is — You had no right to take my money – that’s outright theft! I don’t care if your resolution is to refund it. YOU TOOK THE MONEY even after I canceled the trial before it ended and didn’t even get a chance to use your service. Now you’re telling me to contact my bank to expedite a refund? This is a waste of my time, created by your shady and unreliable system. I’m not the only one who’s had this issue; others have reported the same experience, where money was taken after canceling. It makes me wonder how much you’ve taken from those too busy to notice. Either your system is severely flawed and needs immediate improvement, or this is a deliberate tactic to take money from unsuspecting people. It’s truly disappointing – especially from a company meant to support children with special needs. It’s shameful to put parents through this, especially those who already have enough on their plate.
Response from Gemiini SystemsNov 13, 2024
Hi Ciara, We’ve reviewed your account and can confirm that your trial cancellation was processed, and a refund was issued promptly last week. Because the refund is international, it generally takes 5-10 business days to reflect in your account, which is outside of our direct control. To help speed things up, we’ve provided a receipt of the transaction and recommended reaching out to your bank, as they may be able to expedite the process. While we’re closed on weekends, we’ve otherwise responded to your inquiries daily. Rest assured, we’ve taken all necessary steps on our end to resolve this, and your bank should finalize the refund shortly. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help. Best regards, Gemiini Support Team


