GEHAReviews of geha.com

With as many known issues and problems by United Healthcare, prior to GEHA using them to process claims, WHY-WHY would they make such a HORRIBLE decision, unless their customers are no longer their priority. I am SO DISAPPOINTED in their service. You cannot tell me, no one within GEHA, did not do any research in negative reviews for United Healthcare, for at least 5 years prior, that is taught in business 101 courses. Have called several times, for updates, first 3 times "claim did not show in system" so resubmitted 3 more times. finally it showed up in their system the 4th time I called. Representative stated it would take 45 BUSINESS days (not calendar days as previously notified) to process. (05/20/25) Got off of the phone with another representative... the processing has still not started. Representative said she was going to escalate the claim, since it's over 90 days... we'll see, I'll probably be calling in another 2 weeks and be told the same thing.

Been waiting since 8/22/'24 for settlement of a dental claim - almost 9 months! The level of incompetence is shocking. They have made four request of me for duplicate information and more than a dozen request from my dentist for reports, x-rays, documentation, etc.

Very very slow in processing my most recent dental claim. Nobody will provide a straight answer. Nobody knows where we are in the process (that's called the mushroom treatment). On line chat is useless. Live body, when you can get one, never has an answer. Won't get back to me even after promising they would. Then, when GEHA finally processes the claim, the provider says GEHA processed an in-network provider as out-of-network. Intentional or incompetence?

Our kids have not seen a doctor in 4 years and they denied a well child visit because we combined it with a sports physical. The hoops they make you jump through are ridiculous and they are terrible to deal with when you are overseas.

Have had GEHA dental for over 20 years. Neve4 had any complaints until this year. They are obviously stalling on all pre approvals and maximizing profits quick for new ownership by not providing services. My daughter’s dentist submitted for pre approval 8 weeks ago. I called them last week and they w3nt to their go to move of saying the DDS did not submit. However, my DrS did submit and had the email to prove it. GEHA then said they would expedite and my daughter is still waiting. I suggest everyone leave GEHA as soon a# possible. America being made great again!

On 5-06-2025, I called the customer service about my recent dental claim status. They told me basically it's not in their system. According to the USPS tracking, it was indeed delivered to their location on 3-10-2025. Very incompetent unprofessional people working there. How can you lose people's documents like that. Not to mention the security risks involved when that happens. Obviously there's some serious issues with GEHA, including their personnels and their disorganized systems. The open season can't come fast enough.

I would give no stars if I could. Their service is horrible. I have two claims from 2024 that are now 6 months with no payment and all I get when I talk to them is “they are processing” with no indication on if they will pay or when they will finish their “processing”… 2024 started rough with geha and just went downhill from there. DO NOT USE THEM!! I’m not having to pay out of pocket for expenses that should be covered…

I have had GEHA for 16 years. Since GEHA made the switch at the end of 2024 to UnitedHealth Care for processing claims, I have not been able to get multiple claims processed despite repeated calls and resubmittals. They can never find the claims that have been submitted online. I have been told by a representative that it takes up to 60 business days (3 months) to process a claim. Promised call backs from supervisor never happen. At this point, I am planning to drop GEHA at the next open season.