GEHAReviews of geha.com

The only reason they get two stars instead of one is because they do have options that many other dental plans don’t. The reason they should get one or zero stars is that it takes forever for claims to be processed and paid. Right now, May 20 25, it takes them one to two months to upload claims into their system. Then it takes 30 to 45 days to pay. And that’s if you’re lucky. If I knew that, it was going to take four months to be reimbursed for dental, I would’ve gone with someone else. I still might just change at the next open enrollment

GEHA system changed as of 1/1/25. Never had problems for years before that. Now, they only know how to spout the company line - not try to solve the problem. The lady I spoke to today was rude, a bit belligerent, and then transferred me to terminal hold. When I told her that my providers are getting incorrect information about my co-pays, she told me that my Drs. offices are billing incorrectly! All six of the providers are getting wrong information - but GEHA wants me to believe that they are the problem. Can't wait till I can switch to something else. Shame on them.

Absolutley terrible

DO NOT USE GEHA!!! I've had them for years and now that I need an expensive dental procedure they're using every tactic to delay. They keep asking my dentist for more information, but my dentist states it's the SAME requests. I call GEHA constantly and today I'm given a number for my dentist to call to resolve the matter. They did not give my dentist the number, I had to reach out otherwise this would have gone on indefinitely. Beyond shady. Stay away from this expensive USELESS dental insurance.

Never in my 74 years of life have I dealt with a company as bad as GEHA. Since changing my health insurance from Federal Blue Cross Blue Shield to this company I have had nothing but problems. Now I am going to have to pay a penalty because I didn't sign up for SilverScript in January 2025. I had never heard the name SilverScript until I received a letter in the mail two days ago informing me that I am required to sign up for this program and pay a penalty for not signing up in January of this year. If you have other choices, please don't even think about enrolling in this company.

Every claim submitted in 2025, and there have been about 22 since my husband has multiple myeloma, has been denied for the reason: Claim status description: Medicare Eob Needed We have been with GEHA for over 10 years, neither one of us has ever had Medicare and currently do not have Medicare, I have emailed them and talked on the phone and all they say is the claims will be re-processed, well this morning 3 claims from Quest Diagnostics were re-processed and still denied: Claim status description: Medicare Eob Needed, what has happened to this organization? We for 10 years thought we had the best insurance company out there, I thought having SilverScript jammed down my throat this year was going to be a problem, now this is making our medical coverage non-existent, anyone else suddenly getting denials due to lack of Medicare EOB's when you are not on Medicare?

I’ll be switching at open season. I had a baby last year and they didn’t pay a claim for baby from the day he was born! He was healthy, the hospital was in network, I called months ago and was told they made a mistake and were reprocessing the claim but, nothing has happened. I just got a collection bill in the mail. I feel like I never know the cost on my end before I go to a doctor anymore. I went to an in network dentist and they were never able to get ahold of GEHA for coverage so, I had to pay for my annual exam out of pocket. Haven’t been able to use MDLive after the ID number switch either. It’s supposed to be free for members. I’ve had GEHA for 9 years and have never had these issues. I’m tired of getting surprise big bills, I’m ready to switch,

I have been with GEHA 20 years and using the High Deductible plan. At 65 I was switched to an HRA instead of a HSA. It worked for many years. This year it is has been impossible to get reimbursements for my out of pocket costs. I have numerous phone calls and using their new chat system and the representatives are clueless. I have been apologized to numerous times and told my issue has been escalated, but three months later still no payments are made. They are turning into the worst option for health insurance and I cannot wait for open season.