Gearvet - Outboxer, LLCReviews of gearvet.com

The customer service was excellent and provided quick responses to any questions or concerns to my satisfaction. .

Nice product and good customer service

This is the second update to the problem I had about receiving an improperly made baseball cap with the incorrect military service info on it. I had received 4 caps as replacements that kept coming with the wrong information on them. I am finally able to report that through the tireless efforts of Amber at Gearvet, I finally received the cap with the correct information screen printed on it. It was a 4 month ordeal to get it right. The issue that keeps me from a higher star rating is with Gearvet shipping. They ship their caps in a white plastic postal mailing bag with no protection for the soft crown cap. Therefore, when I received the cap, the crown was crushed and wrinkled. So now it is not presentable to wear. (Who wants to wear a cap that looks like someone sat on it?). Why would anyone ship this type of product in a plastic bag? It would be fine for a shirt or something like that but not a cap or hat. Will I ever order from Gearvet again? Most likely not. There is just too much drama to go through if you have problems with a product. And if you request a refund instead of a replacement you don't get the refund.

Excellent Customer Support and Service. Lisa was very helpful solving my problem.

I ordered several items all of which arrive and were exactly as advertised. I made an error with one item and reached out to support. Reply from support was very quick and they are helping me with correcting my error. I’m extremely pleased and will certainly biy additional items.

I recently received a shirt from Gearvet and it was the wrong size. I contacted Gearvet and they said they would look into. I received an email back showing where I had accidently marked the wrong size. In our conversation I asked if I could return it for one of new styles in my size. They replied back and said they would be happy to replace the shirt, and I did not have to return the incorrect size! These people understand EXCELENT Customer Service!

I ordered a customized shirt for a marine Friend and I made a mistake in the customization. The Gearvet customer service people went above and beyond to correct my mistake. I will be ordering more shirts to honor friends and family. I can't say enough nice things about Gearvet.

This my second phone case and I have order and I'm very pleased with it. It is great looking and I receive many comments on the style showing our military time. One had a printed mistake which customer service corrected immediately. Great service and great product.