Gearvet - Outboxer, LLCReviews of gearvet.com

the cover will not stay on my magnetic vehicle phone charger!!

This is the second update to the problem I had about receiving an improperly made baseball cap with the incorrect military service info on it. I had received 4 caps as replacements that kept coming with the wrong information on them. I am finally able to report that through the tireless efforts of Amber at Gearvet, I finally received the cap with the correct information screen printed on it. It was a 4 month ordeal to get it right. The issue that keeps me from a higher star rating is with Gearvet shipping. They ship their caps in a white plastic postal mailing bag with no protection for the soft crown cap. Therefore, when I received the cap, the crown was crushed and wrinkled. So now it is not presentable to wear. (Who wants to wear a cap that looks like someone sat on it?). Why would anyone ship this type of product in a plastic bag? It would be fine for a shirt or something like that but not a cap or hat. Will I ever order from Gearvet again? Most likely not. There is just too much drama to go through if you have problems with a product. And if you request a refund instead of a replacement you don't get the refund.

When my hat finally came it was a poor screen printed hat, not embroidered as shown in their photos. After I left a poor review they contacted me and offered to replace the hat with one that was embroidered for free. The replacement hat was exceptional. For the price that they charge I feel that it's what I should have received the first time. They have updated their photos so you can tell what your ordering better.

The customer service texted me and wants me to change my 1 star. I changed it to a 2 because they are suppose to send a shirt instead of replacing the hat I originally ordered Again changing the review star Then they will give refund if I change my review changed it to a 3 to get refund

Hello I started off not too happy with Gearvet - but after i voiced my concerns, i am happy to report the company is making good on their word. It is good to know a company stands behind their product and customer.