Geartrade.comReviews of geartrade.com

Hope I help with my review! I had an amazing experience with Geartrade, shipping was fast and customer service was great! I found what I needed at a very competitive price. I had ordered an item that turned out to be out of stock and they immediately contacted me to say they would try to find a replacement. Not even three days later, they had found the same item and shipped the package the next morning with some extra gears for the trouble. Shipment took four days even though I live on the other side of the country, impressive! I am very pleased with Geartrade's customer service and happy with the items. I firmly recommend!

I can only speak on behalf of my purchase from geartrade.com with Geartrade as a seller. I purchased a pair of bibs for my wife for an upcoming trip to Mt. Hood and they came in way too short for her. We purchased the smalls based on the manufacturer's measurements, but they just weren't right. Geartrade went above and beyond, even offering expedited shipping to get the next size up shipped to my wife in time for our trip! I would highly recommend buying any product that is sold by Geartrade as the seller.

Great service ... They went out of there way to get an order to me ASAP !!! Highly recommended !!!

Updated Review on GearTrade: I'm changing my opinion on GearTrade after having bought a pair of $425 AT ski boots on their website recently. It originally appeared that I was going to get stuck with big loss because I didn’t respond within 72 hours of purchase to report a model discrepancy in the add from the original seller. It took a week or two to get the bottom of it, but I can honestly say that GearTrade provided some of the the best customer service that I've ever received. They provided friendly, caring, professional & continued updates throughout the entire process while even making internal changes to make sure this didn't happen to someone else in the future. And to my surprise, they even provided daily updates for me on Thanksgiving Day, the next day Friday, as well as over the holiday weekend Saturday, and even a final update on Sunday evening where I was told that I'd be reimbursed for my loss. I'm pleased that GearTrade stood behind the situation, and I'm thankful for the great customer service that their team provided throughout the process. Thank you GearTrade!

There was some confusion with the buyer of two chairs I was selling. They thought it was (2) almost new $70 chairs for $30! (It was $30 each.) I mailed both chairs. The buyer only wanted to pay for one and refused to send the other chair back with shipping covered. Geartrade stepped up and covered the difference. It was a gallant move on their part. I am impressed. - Jesse

I found this site, and it's a gem! I've been able to sell all of my used outdoor gear for a nice chunk of change! It's helped me upgrade my skis and bindings for the upcoming season!

Bought some gear off the site, and the seller shipped within a couple days. However USPS lost my package for about 3 weeks. I reached out to GearTrade and they were super responsive, helpful, and kept me in contact with the seller in order to file claims, etc until my package finally arrived.

As a seller for around 3 months now, GearTrade is incredibly efficient and has a great UI to quickly sell and list items. I am very thorough with my pictures, descriptions, and pricing so I have not encountered any problems with either GearTrade or my customers. Be honest with your sales and receive honest customers in return :)