Geartrade.comReviews of geartrade.com

Buyer beware. I purchased from GearTrade to save a buck. This company was once owned by Backcountry.com; a place where they evaded their contracts with vendors by selling below MSRP. Backcountry.com through GearTrade's website sold me a pair of pedals for less than elsewhere. What I got was two left pedals. GearTrade was less than helpful and has predatory behaviors towards customers, why I suggest you pay a few more bucks elsewhere. I ended up filing a complaint with BBB on both GearTrade and Backcountry.com and eventually the poop rolled downhill and I got a refund but not after weeks of brain damage.

Based on mixed reviews I was concerned about using GearTrade, but thought I would give it a shot. We had been looking for an upgraded set of lite weight backcountry skis for my middle school daughter for months. She has been working hard to save a portion of the cost, and the other portion was going to be a surprise Christmas present with skis under the tree. Poor and significantly delayed communication from Gear Trade and we have no skis. A week after we had placed our order and a full day after the shipping confirmation we got a notification that ‘the seller had sold the skis to another buyer and our order would be cancelled, sorry for the inconvenience.’ The delay in notification and cancellation has consequences for our family. We waited to make sure the package was on its way and waited to take further action, but because we felt assured by the shipping confirmation we sold my daughters current skis locally. Now we are high and dry without skis. We live in a state which at this time does not allow travel or multi-household social gatherings indoors or outdoors, even for the holidays. Due to an active COVID case in my daughter’s classroom she is on remote learning for a month with no social contact with her peers. As avid skiers, the backcountry was supposed be our outlet, which is now inaccessible to our daughter. As a result of poor communication by GearTrade we are left scrambling without a way to save Christmas. Oh and by the way our Christmas tradition, usually in lieu of presents, is a donation to the Green Mountain Club and to skin up to stay in a remote cabin they own on Christmas/Christmas Eve. Hard to do without skis. I know people make mistakes, but a week’s gap in communication and a shipping confirmation go beyond what I think is acceptable. I will not use GearTrade again.

GearTrade's return policy limits are 72 hours from receipt. The policy may be ok for clothes or shoes that are easily inspected, but problems with items like tents or sleeping pads (leaks, etc.)may not be evident until after 72 hours. In that case, you are just left with a used, defective item with cash gone. Better to look elsewhere.

I have tried to re outfit my camping and backpacking gear from this site. I have a family and kids so I wasn't looking to pay full price and gently used gear is just broken in as far as I'm concerned. However!!!, this site if you purchase from any sellers other than Backcountry, is hit or miss at best. I have had less than a 50% completion rate with my orders. When I try to contact gear trade I get the same cut and paste responses over and over again. Always , reason for cancellation: none. I am beyond disappointed with this site and will never use it again. Buyer beware. Seems like it could be an amazing concept if they procured the items from the sellers before listing them that way you would be assured when you try to purchase something through them, YOU WOULD ACTUALLY RECIEVE IT!!!!!!

Item sold on Jan. 10th. It is February 25th and I still have not received payment. Customer service responds to my emails, but there is still no check in my mailbox.

Buyer lied about the condition of a product I sold on the site. There's no way to disapprove it once it's in the buyer's possession. I asked for it be returned to me and the sale canceled, but GearTrade never pushed it with the buyer. So I got stuck with a bad review that weighed heavily on my trust rating. They take 13% of your profit. I have had far better luck selling on ebay and craigslist.com. This outfit is sketch.

Beware when you purchase from Gear Trade. I ordered two items from this company. One was a pair of scuba shoes. When they arrived they were not as described. Very small and would not fit me. It took approx ten days to receive them. I want to return them but Gear Trade will not accept it. Second item I ordered was scuba gloves. I received a e-mail this morning from they the order has been cancelled by them. No reason. After waiting ten days they cancelled the order. How can a company operate this way? Very Very poor customer service and I will not do any more business with them, What a rip off company.

Might be a good place to buy items, but think twice before trying to sell anything. Buyer received my item 5 days ago, still no word about payment... **Update** Their policy states that the buyer has 72 hours to inspect the item before payment is sent. In any case, 8 days have passed and I have yet to see any kind of payment. **Update** Today is February 16th, and I have yet to see any kind of payment for the item I shipped in good faith. I will give it 24 hours before I report the item as stolen to my local police department. It has been 19 days since I shipped it.