Geartrade.comReviews of geartrade.com

Customer service was excellent in mediating an issue with a seller.

My experience with gear trade was great because I got a deal on a bag and I was super excited to try out the website for the 1st time. I was disappointed because the seller advertised the bag improperly and was missing apart and had a piece broken but after contacting support from gearTrade they were able to help me with the process and get a partial refund on the product.

I am an extremely satisfied customer after this occurrence: I ordered an item (the seller happened to be Geartrade) that was not as described and reached out about receiving a partial credit as is an option stated in GearTrade's Return Policy. Not only were they quick to respond, Scott was kind, pleasant, helpful and understanding. I will be receiving a partial credit back to my method of payment as a result of reaching out the evening of June 13, 2023 and consider my concerns resolved as of midday, June 15, 2023. If you aren't sure about purchasing from Geartrade or are on the fence, take this as a kind push to go for it; if an issue arises, don't be afraid or hesitant to reach out right away to give Geartrade an opportunity to work with you!

Im so glad I found this site!! I just got a 375$ pack for 175$ and that includes shipping!

The skis are in excellent shape; bindings, tops and base. Geartrade customer service was very helpful in sending the shipping info. Thanks for everything.

I ordered a great product for a reasonable price. I communicated my rush to receive due to an impending trip. Jesse shipped it overnight for me! No extra charge. :)

I used Geartrade's consignment service to sell a closetful of gear and was really surprised by how easy it was. I have sold on eBay, Facebook marketplace, as well as other sites and the convenience factor that Geartrade provides is unmatched. They sent me a box, I piled my gear in, and sent it off on their dime. When the product was ready for sale after they processed the items, I got the option to increase or decrease my price. The product presentation was solid and my items sold quickly. Geartrade sends a lot of emails, I assume to over communicate what is going on, so it's easy to overlook a few, but the real value here is the ability to sell big ticket items without having to worry about getting penalized for shipping, and being able to sell all of the in-between items that get overlooked on all the other platforms. Payouts were simple, and I got paid for my items in a timely fashion. There was one item that sold, and got returned, then resold which was interesting. At first I was bummed, because I just wanted my item to sell, but the overall service totally makes sense. I have never seen a used gear website offer the ability to return an item and usually its a major hassle as you end up just negotiating with the seller. Most times you end up stuck with the gear. Which sucks. But if I were buying that would be a major plus factor for me. From the seller side, not having to negotiate or fight about the value of an item with a buyer just ends up saving time and money. Again the convenience factor of not having to list each item by my self, wasting hours at a time, not having to meet someone in a parking lot, and not having to negotiate the value of an item is well worth it. Great job Geartrade. Glad I found this website.

I bought a pair of boots from Backcountry on Geartrade.com and my experience with them was excellent. To me the boots were better than described and I was very happy with the purchase.