Geartrade.comReviews of geartrade.com

This review has been edited because Gear Trade was very helpful and responsive. The rest of this review is about "past season" Backcountry products: I bought Backcountry brand pants that are basically two backsides sewn together. Like a front butt side and a back butt side. I honestly thought these were knockoffs and brought it to their attention. They aren't. These were considered "past season," but I honestly think these were factory store quality /rejected by quality control pants. I own two pairs of the same past season Backcountry pants that I bought years ago. They don't have two butt sides. (And I have a pretty big butt and flat stomach--I always know immediately when I've put my pants on backwards). I find this situation misleading, as these were supposedly only discounted because they're past season. As much as I love their pants, I probably won't buy anything past season from Backcountry again.

I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

I recently bought some new climbing shoes with Geartrade. I had never heard of them before, so I was kind of hesitant going into the buy. But when they came, the pair was in awesome condition and was the perfect fit for me! I got them at a fair price, as well!

When fedex lost my package, Geartrade called fedex for me, confirmed that it was lost, and refunded me within 2 hours.

not only do i love this company for what they sell, but i am absolutely blown away by the kindness, care and expeditious way in which the customer service folks, particularly scott, do their job.

Geartrade has become my go-to place for outdoor gear that I am no longer using. I've had a GREAT experience selling items on consignment as well as making purchase. Customer service is excellent! I just rcvd 3 different refunds on gear that somehow was damaged/lost once in consignment with Geartrade. I really appreciate the accountability and the honesty of Geartrade.

Awesome help from the team. They asked if I needed a refund or credit. And I choose credit. They handled the situation excellently.

First time buyer, customer service was great!