Geartrade.comReviews of geartrade.com

The service is amazing, and you get gear that is only available at limited quantity in the United States at times! The quality of service is just as good as Amazon, and Amazon is A-plus! I have told all my friends about Geartrade, more fun that REI!

Used the Geartrade consignment model and could not have been more impressed. First off it was easy for me to print the label and pile all my gear in a box. I didn't have to tell them what it was which just made the process so much easier. When they processed my items, they let me know what their recommended price was and allowed me to adjust it if I wanted to, which I did for a couple items. Most of my items sold quickly and the money showed up in my Geartrade account shortly thereafter. One trick that I found is that they don't automatically pay you because they give you the option to use your earnings on their site to buy other goods or to simply have the cash sent to your bank account. The model is pretty simple and I love that they give you a ton of options. More in demand and higher priced items are worth more and you as a seller earn more. Selling used gear has been a challenge for me in the past (time, effort to answer all the questions, and finding the right place to meet up with someone), but Geartrade solves all of that and I don't have to deal with it. That alone is value added for me. Really glad I found Geartrade.

I have had stellar experiences with Geartrade. They had a Seller rectify description vs, photo discrepancies, facilitated "make an offer' with another seller and are extraordinarily responsive to any customer issues. Wish that more businesses followed their customer outreach example. Carol W.

Have been a longtime buyer and seller on Geartrade. Their customer service is always willing to do the right thing and solve any problem. Shout out to Scott for finding a solution on my last order where I needed a Black Diamond jacket that I ordered faster than I had originally selected. The service was prompt and the order showed up when I needed it. Hard to find service like this in a world of chat bots.

An item I had submitted to sell that needed a part in order to make it sellable or it would be rejected. The problem was that I couldn't find it any where. Scott went above and beyond to find what was needed. This was an experience that instills customer loyalty.

I've made a few purchases from geartrade.com now and have interacted with their customer service along the way. On a site bug fix, a return and a wrong shipment. They seem to be really great folks. I think they are busy, and there's been delays in replies, but I think that's because they have a quality thing going that is getting a lot of business. But they're honest and willing to help, can't ask for more than that.

Excellent customer service

I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!