Geartrade.comWhere adventurists buy and sell the gear we love for the outdoors we need.We call it UnNew Outdoorhttps://geartrade.com/how-it-works
Geartrade.com (geartrade.com) has 249 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 50 reviews with 1 star · Clear filters
Keri
Be aware that it is 14 day only return policy even around the holidays. Bought bindings for my daughter’s snowboard end of November as a Christmas gift. Went to have them put on and they are the wrong ones. Emailed asking if return policy was different around holidays it is not.
Charlie B.
Shipped wrong item and customer service simply shrugged and sent a return label. Use this site at your own peril
Tim
Very slow refund, took a month after GearTrade received my return. Also, GearTrade now has a mandatory restocking fee, and the buyer pays shipping both ways.
Taylor K.
Experienced a ton of issues with getting a box shipped to me for my gear. Expressed apprehension about equipment getting lost and was reassured that GearTrade pays for shopping insurance. Unfortunately the two pairs of brand new ski boots (2025 & 2026) that collectively cost $1200 were lost. I provided receipts for both boots and GearTrade offered $100 total, not even for each pair of boots. They told me it’s because the shipping company will likely not pay more. I have no faith that if they do receive a higher amount for insurance coverage they will give it to me. For a company that’s supposedly experienced in shipping and reselling expensive outdoor equipment it’s shocking that this happened. Given issues with receiving the box and shipping it to them, I would not feel great about buying gear from them either. If for some reason a solution is presented by GearTrade I’ll update my review but thus far customer service has been shit
Dr. G.
Tried returning 30$ bike shoes within appropriate time frame. Shoes didn't come with necessary hardware for cleat. Was told need to pay restock fee and return shipping. Ridiculous. Terrible customer service.
Response from Geartrade.comOct 27, 2025
Good afternoon! Our customer service team reached out a few weeks ago with directions on how to receive a free return label and get a full refund for your purchase. We see that you have not yet initiated that free return in our system. If you have any more questions about that process, please reach back out to us at [email protected] Thanks!
Nivea F.
After reading the guidelines for selling on geartrade I placed an order. My pants arrived 10 days after ordering. They had been hemmed and had two layers of sewing machining on the legs, not able to take the hem out without damage. Contacted them for return, based on their promise of "no alterations to clothing". They required me to submit photos of the "damage" and on the website there is no option for "misrepresentation of items". Then I find out that they will take the return if I pay for shipping BOTH ways, total of $16 . SO far they are still considering my application for return. At this point, considering that they will be taking 30% of my refund in fees. I wish I had read reviews on Trustpilot before buying. It looks like the best reviews are before 2023.
Response from Geartrade.comOct 27, 2025
Good afternoon. Our team does their best to evaluate each item that we receive for consignment, but some times things slip through the cracks. When an order is misrepresented, we are happy to set up a free return for a full refund. Our return policy is two weeks from the date of deliver as we pay out consignors after that time. If you have any more questions about how to receive a free return for your order, please reach out to our team at [email protected]. Thanks!
Pissed
Company misrepresented items and return policy. Items are poorer quality than they claim, they send broken items when the description says worn, then try to tell you it’s still functional. Yeah I guess I could wear a shirt with holes or repair a camping item but do you think if I knew that condition I would have bought the items? NO, and that’s what they are counting on when they sell garbage.Return shipping is $3.99 BUT what they don’t tell you about is the restocking fee of half the price of the item itself.
Dmitry David K.
Absolutely awful. They try to hit you with fees fees fees after lying to you about that. Paid for free returns but got hit with $3.99 "restocking fee". Items are poorer quality than they claim. Dishonest website that I do not recommend using.
