Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com
GearLit (gearlit.com) has 282 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cheri
I bought it as a gift for my 2 sons in memory of their palpal in absolutely made their day. Good quality and I would recommend anyone who's interested in going ahead and purchasing the product you will not be disappointed
Response from GearLitJan 11, 2022
Hi Cheri, We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.
Diane D.
I ordered an ornament as a Christmas present for my new boyfriend. I thought it was cool that I could get it personalized. However, I have not had any contact with the company and no response to my e-mails. I was hoping to have it in time but it hasn't even shipped. Payment was taken out of my account already. This has been a big disappointment.
Response from GearLitDec 23, 2021
Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Sara T.
I have done my best to locate my package, and have come up short each time. I have emailed gearlit, I have called UPS, and I have called USPS. I have filed claims, tracked using the app recommended, and everything else. I have gotten no response from the emails sent to Gearlit. Additionally, I have no way of applying for a refund or even another order to be sent because they are not responding. Please beware before ordering. there are multiple cases on here of customers orders not arriving. Hoping to update with good news because I truly loved the product online. UPDATE: they did reply to my email and are apparently working on locating the package. I will update if anything comes from this. I do appreciate the response. UPDATE: Still no order or resolution. I have reached out regarding refund. Will update. UPDATE: My order came in today. WOW amazing customer service. Their replies were sometimes slow, but always within 30 hours (and considering it’s the holidays right now, I would consider that pretty fast). Great product! Customer Service team deserves a raise for sure!
Response from GearLitDec 23, 2021
Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Julie M.
I ordered 2 personalized Christmas Tree Ornaments and they are very cute. They are made of a thin lightweight metal and very colorful. Just like the photos.
Response from GearLitDec 23, 2021
We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the items.
Robin M.
The canvas is absolutely beautiful and just what I wanted. I highly recommend this company if you are looking for a beautiful customized piece of art! I am so happy with what I got and can’t wait to give it to my husband at Christmas…thank you!!
Response from GearLitDec 23, 2021
We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the item
Marion H.
After some initial problems with my delivery never arriving, I was refunded.Thank you
Paula T.
Great customer service from Gearlit after receiving a a faulty Tshirt. Efficient, great communication and speedy. Will definitely use this company again. Paula Thomson
Response from GearLitNov 24, 2021
We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.
Shirley C.
This is a wonderful company, they stand behind their products and work to satisfy their customers. Special thanks to Kate
Response from GearLitNov 22, 2021
We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.
