GearLitReviews of gearlit.com

10/01 wanted to update and change my score. Gearlit reached out to me and apologized for the lack of response. They did refund the 2nd ornament. The ornament did arrive from China this week. It does look good, so increased the stars from 1 to 3. I kept it at 3 as the website is very pushy on "add-ons" and single click ordering w/o clear notifications. I still don't recommend due to this and frustrating customer service. 09/13 Ordered a custom xmas tree ornament. During check out there was option for 40% off. I clicked and it immediately ordered a 2nd ornament (same type) and charged me additional $12. Immediately tried to cancel and could not. Sent email with 30 minutes to get refund, but no response. At this point it appears to be a scam

We are so pleased with our sun catcher! Our Honey Bea is just perfect! Thank you for making our hearts better. You made a difference during this difficult time.

BEWARE -if your product comes in wrong, they won’t respond to resolve the issue. Ours was a Valentine’s Day gift for our granddaughter of her dog on a suncatcher and the picture got applied on BACKWARDS so the name of her dog is on backwards too! I have contacted GearLit several times via email and no one answers the phone. So here is my review- BEWARE you have 50% chance your item will be right

I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we both felt. After dealing with Kevin to rectify the problem, their offer was that they would remake the product with the correct horse but they wanted me to pay an additional $10 for shipping. There mistake but they wine to pay additional $$$’s. I DON’T THINK SO

Feel like I've been scammed. No info on shipping and no one has reached back out to me. Waste of time and money. Way to ruin my Valentine's gift

I would never purchase from this company again. Item cost $36 and is made all out of plastic. It is supposed to be a sun catcher but light only comes through the background. They reversed the names which was irritating. It came from China, looked as if it took 5 minutes to make. Had no idea who the carrier was bringing it to me, had no updates until it said out for delivery which it was not. Terrible service and very cheap quality and after all that the box was not even closed properly!

So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to justify the delay ("it does take longer to produce the mug for international shipping than domestic shipping", does it make sense ?) and refused to cancel the order.

Loved my purchase! Just like the photo🖤