GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Denise S.
I was initially apprehensive as my T shirt was advertised on FB . I contacted customer support to ensure they had received my order . Great customer service who assured me everything was in hand . My T shirt came today ! Good quality and I’m very pleased . No need to worry purchasing from them
Response from GearLaunchFeb 23, 2024
Hello Denise, Thank you so much for your trust and for the 5-star review! We're happy you're enjoying your purchase. Regards, GearLaunch
Thelma B.
The company excelled at resolving a size mishap effortless and timely.
Response from GearLaunchFeb 21, 2024
Hello Thelma, Thank you for the 5-star review! We're happy our Customer Service team was able to help you with your request without too much hassle. Enjoy your purchase! Best, GearLaunch
Mark S.
My order was received in a timely manner and was the product I ordered. Very happy with the quality of the product. Would recommend GearLauch and would not hesitate ordering from GearLaunch in the future!!
Response from GearLaunchFeb 19, 2024
Hello Mark, Thank you for the 5-star review! It's great to hear you are happy with the service you received. We look forward to being of service again in the future! Regards, GearLaunch
Ann-Katrin H.
We were disappointed in the color of some hoodies we’d ordered, well aware of the difficulty in giving a perfect shade of color in photos. We received a prompt and nice reply and everything was sorted out in a perfect manner. Attentive, helpful and quick.
Response from GearLaunchFeb 13, 2024
Hello Ann-Katrin, Thank you for taking the time to leave a review! It's great to know that our Customer Service team was able to solve your problem easily as that is what we strive to do every day. We hope you enjoyed your purchase. Best, GearLaunch
Danish S.
My ordered T-shirts were lost somewhere, but I filled in a form and they brought a replacement. Had a good experience.
Response from GearLaunchFeb 13, 2024
Hello, Thank you for the 5-star review! Adding the shipping warranty to your order is a good option in case, for some reason, your order is lost. We hope you enjoy your purchase! Best, GearLaunch
Scott M.
Placed an order and I paid to ship expidited . promised to deliver between 1/31/24 - 2/2/24. order was not shipped until 2/3/24 and it was shipped normal mail.- 1 day past the promised delivery date. they stated they could not refund my expidited fees even though they shipped past the promised delivery date. Very poor customer service and what I have read this is very common fromm this company. do not use them
Response from GearLaunchFeb 13, 2024
Hello Scott, Thank you for your review. Please note that we only offer estimated delivery dates because all of our products are made to order on a per-campaign basis. The delay in shipping is to allow time for products to be printed and shipped. Expedited shipping guarantees your order will arrive faster than other shipping methods. However, delivery dates provided in your order confirmation are still estimated. The expedited portion of the shipping fee from your order has been refunded. The credit may take up to 5 business days to appear on your statement depending on your payment method. If you have additional questions, please contact our Customer Service team at [email protected]. Best, GearLaunch
Rolex A.
Change my life.
Response from GearLaunchFeb 8, 2024
Hi Rolex, Thank you for the 5-star review! If you can please share some details about how using our platform changed your life, it will be great for other users to know. Best, GearLaunch
Denise
Company went over and above in correcting a size mistake that I had made during the ordering process, even though they weren’t required to. Very impressed with the customer service and overall professionalism. Highly recommend this company.
Response from GearLaunchFeb 13, 2024
Hello Denise, Thank you so much for the 5-star review! We're happy that our Customer Service team was able to accommodate your request. We hope you enoyed your order! Best, GearLaunch
