Gearcustoms.comReviews of gearcustoms.com

I ordered several ornaments for xmas..tracking said I moved..I wrote many many times to company and Ashley at company regarding this..I had NOT moved but received no response from company and a few emails from Ashley with same email stating it was sent. This has been ongoing for 3 months. Please do not order from them

DO NOT BUY FROM THIS COMPANY. If I could give No Stars I would. First, They are NOT based in the USA as their website shows so I was charged international charges on my credit card on top of the cost of my order. Second, my order arrived missing items which the company refused to replace or refund my money for. Third, the two items I did get had blurry, smeared, and crooked printing and when I contacted the company about it, even including pictures of the issues, they refused to do anything about it. Do NOT spend money with this company! They will defruad you of your hard earned money.

Communication with this company is very limited. I placed my order November 30, 2022. Finally received a tracking number on December 14th. Gearcustoms email said it was issued December 4th, but nothing was visible with UPS. Today is December 17th and still no change or idea when or if I will get my gift for Christmas. They did of course take my money same day. Google search said could be possible scam, I guess I will see.

This business is fraudulently using my company's address as the address of their "US Warehouse". They do not exist nor do they operate from the address listed on their website. I have received plenty of returned to sender packages. I have reached out to the company directly to have them remove my address from their website and using it as their return address and a representative told me they will not pick up the returned packages and that I was responsible for disposing of them. This is extremely frustrating, because I have had to toss out plenty over the last few months. I probably receive at least one package every other week! I cannot speak for the quality of the products or service - but one can only suspect that shady business practices don't bode well for quality of products or service.

I placed and order for 3 custom t-shirts on May 5, 2022. I never received my order. When I emailed support and they provided me with the tracking info and told me my order was delivered on May 31. I checked at the rental office and it was not there either. After reviewing the tracking further, I noticed that once the package arrived to my local post office, it was tagged to "return to sender" 2 hours later. Therefore it was never delivered to my address. I show that it was "delivered to original sender" on May 31, 2022. I have attempted contact with support at gearcustoms and kept getting what appear to be automated responses with the tracking information and eventually no response at all. I tried calling the number they have for support as well and that was just a voicemail line. No way to talk to a human. I'm now in the process of filing a claim with my bank to get the my money reversed which I'm hopeful will happen.

DO NOT ORDER FROM THIS COMPANY! THEY SENT ME A DAMAGED AND TO TOP IT OFF THE WRONG PRODUCT I ordered. It took longer to recieve. They never provided a tracking number or order number to my email. I wanted to replace the item, but they never responded to emails! They have no contact phone number. Buyer BEWARE! DO NOT ORDER FROM THEM!

Wish I’d read the reviews before I ordered. I keep messaging about some items I purchased for my daughters graduation. They aren’t responding and AMANDA THE CUSTOMER SERVICE REP… is a joke. I will have to order her items from another company in hopes that she’ll get it in time for graduation. 😭

beware of this site. My wife ordered two mugs, received one not the other. She inquired of the second mug they sent a tracking number that was not correct. The tracking was for Florida no address even close to ours in Michigan. They concluded that the product was delivered and stopped communicating with my wife. She really wanted the mug for a christmas gift and now stuck with a 25 dollar charge on a bank account which can not get back. If you do order from this site use a credit card, at least you can get your money back via an inquiry.