Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com reviews

Showing 39 reviews with 1 star · Clear filters

Angela
Jun 11, 2023
My product was sent back because they…
My product was sent back because they had zip code wrong. Instead of sending it back to me, they sent me a coupon and said ro order again. Why the hell would I pay twice for my order???? I just want my order sent back to the right address. Why can't I get a refund or send the package back? That's not an answer.
Response from Gearcustoms.comJun 13, 2023
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. Your order could not be delivered due to the wrong address and it is also completed so nothing can be changed, we are sorry
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MB
Jun 10, 2023
Lack of customer support and wrong product description.
I had reached out a few times by email and by the contact us option on your website. Automated responses are all I receive with no solution. The tumblers do not have a magnetic locking lid as described in their details. Very low quality.
Response from Gearcustoms.comJun 14, 2023
Hi, I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Christie C.
Jun 10, 2023
I placed an order and canceled the next…
I placed an order and canceled the next day, because they could not guarantee receipt of item by the time I needed it. That was on May 8th and they still have not issued a refund. It's been a month now!?! Getting a hold of anyone for customer service help is ridiculous. You can only email and cross your fingers that they reply.
Response from Gearcustoms.comJun 14, 2023
Hi, I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Llano M.
Jun 8, 2023
Poor Customer Support
I ordered a dog themed t shirt for my wife for Mother's Day on April 23. The shirt design was awesome but the shirt is way too big. I've reached out to customer support by email several times and left a review on GearCustoms website to see what we can do to get a shirt that fits. I have yet to get a response. I hope this review will help to get this resolved
Response from Gearcustoms.comJun 9, 2023
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. I have given you a solution via email and sms, please check and report back to me, thanks
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Tara B.
Jun 6, 2023
Been waiting a whole month and Im still…
Been waiting a whole month and Im still waiting to hear from someone. NEVER got any email.... wish i would have checked the reviews first. This site is to SCAM US citizens out of their money. PLEASE be aware
Response from Gearcustoms.comJun 7, 2023
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Tonya C.
Jun 5, 2023
I think I have been scammed! Run!!
I think I have been scammed! I ordered a tshirts said it would be here by June 6th, no email of confirmation. I have tried emailing no response! Could you please be honest and refund my money????
Response from Gearcustoms.comJun 6, 2023
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Troy S.
Jun 5, 2023
If I could give less than one star I…
If I could give less than one star I would. Never received my order and when I emailed support the first time I was told it would arrive in 7-10 business days. After waiting more than 10 business days I emailed support again requesting a refund…no reply. A few days later sent another email…no reply. Don’t waste your time or money with this scam company.
Response from Gearcustoms.comJun 5, 2023
Hi, I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understood, to be honest. I have already replied to your email, but I am still waiting for the manufacturer to give you a more detailed response, please wait.
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Glenda
May 18, 2023
I ordered a tumbler for my best friends…
I ordered a tumbler for my best friends birthday. Order placed May 3rd. May 13th I inquired about the order. No response for a couple days, when I received the tracking number. Checked it today - May 18 and it says "order not found". SCAM! DO NOT ORDER FROM THIS COMPANY!!!!
Response from Gearcustoms.comJun 1, 2023
Hi, I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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