Blizzard EntertainmentReviews of gear.blizzard.com

Was missing a signed item from the Blizzard gear store, Received exceptional help from Tyler at "Sports Memorabilia Support" who managed to contact the warehouse. They are now shipping a new one over.

parce que je ne peux pas mettre zéro !!! commande passée le 5/11/2020... je devais recevoir l'article le 18/12/2020... mail de Blizzard le 4 janvier m'informant que je recevrai la figurine en mars... nous sommes le 10 avril... toujours rien !!!! ne commandez surtout pas chez eux !

Item received quickly and packaged well very happy with purchase, one star removed due to the admin emails which seem a shambles, but overall very happy with purchase

Commande passée le 21/10/2020 sensé arriver largement avant Noël, ensuite pb dans les délais de livraison, livraison estimée pour le 28 décembre, fin décembre on m envoi un mail pour me dire qu'ils étaient en rupture de certains matériaux pour ma statuette illidan.. je l'ai reçu mi janvier soit presque 3 mois après, aucun geste commercial même pas un porte clef, bref grosse déception !!!

Absolutely terrible, when placing an order you are given a delivery date, after weeks pass and no delivery and tracking still saying 'being processed' I contacted live chat only to be told the item is on preorder and wont be available until over 2 months after order was placed as well as that the other item order will not be released until both are ready to be shipped. I asked why the dates provided were so conflicting only to be told the dates I was originally provided when ordering were from an automated email??? Customer service completely awful, and very misleading information.

Customer service department is a joke, disconnects webchat multiple times after half an hour of uploading photos and answering stupid questions. Was trying to explain I ordered 2 packs of 5 pins but only received 2 pins but multiple CS agents are unable to comprehend what the issue is. Luckily I used PayPal but will still take a month to run it through a dispute.

I asked a representative the exact measurements for a t-shirt and she didn't know exact measurements only approximations so I wound up ordering the wrong size. She acted like it was nothing to exchange for the right size. Now I went to return my item and it is asking for a $10 return fee.... So I ask customer service why are they advising easy returns when there is a fee? The representative just kept repeating there is a return fee, I am sorry. Worst customer service ever and worst policy ever. They don't care about their customers. They straight up just want your money. Never buying from them again. Go to Jinx store where returns are free.

My order arrived crushed, had to send photos and then would have had to send it back at my own expense if I wanted to return it. They may have refunded postage if they deemed it damaged enough. Instead was offered a mighty 15% discount (£3) and, two months later, and in two attempts with multiple more emails they have so have so far refunded £2.61. Avoid this store, customer responses are smug and useless and it takes weeks to get anything done and then they do it wrong. Hopeless.