GE AppliancesReviews of geappliances.com

My new french door refrigerator freezer motor sounded odd from the get-go, and completely stopped cooling 4 months after being placed in service. The refrigerator came with a standard Magnuson-Moss repair-or-replace warranty. Here's where things got ugly. I got onto a customer service do loop immediately on contacting GE, in that the website asked for my zip code and then said I need to call GE, and the customer service ARU would not do anything other than text me the website address. When I finally reached a person, she acknowledged my "urgent" (her word) situation and passed me to a customer "advocate," who turned out to be nothing but the first in a long line of recorded messages and unhelpful GE employees I reached after long, long, long waits on hold. This advocate advised that GE had no one to help me in my area (house is in a small town). I naively thought this meant they would have to locate a service provider and would actually do so, because honorable people and companies do what they say they will do, particularly when they say it in writing. Over the next two weeks and countless telephone calls (initiated by me), GE sending someone to the wrong address in the wrong town, GE advising me two different times of companies who would be handling the service call who had never heard from GE and who did not service GE appliances at all, GE finally admitted that it could not service my appliance and had no intention of trying or of replacing my appliance. So, two weeks wasted, with no refrigerator over the holiday season, and I was left with a dead refrigerator and to my own devices for solving the problem. It would have been possible to send a repair person from a nearby town, although that would have meant paying mileage, or to simply ship a new refrigerator, so the obvious conclusion is that GE does not honor its written warranties if it determines that to be inconvenient and expensive. I contacted GE executives directly and got the purchase price less delivery charges reimbursed. Do not do business with this company.

Purchased a GE Profile Built-in Double Oven, PTD7000SN3SS, November 22nd. On December 22nd I performed a 3hr self-clean (the shortest time interval allowed) on the upper oven. Halfway through the cycle the display went blank. Since then, the display/control panel remained blank and the upper oven remained locked. On December 23rd, I called the retailer. Although only one month old, they said I needed to get a return authorization from GE. I immediately called GE, received a recording saying they were closed for the holidays and would be available December 27th. I called on December 27th and they set up an appointment with their 3rd party warrantee repair company for December 28th. On the afternoon of December 28th the repair company called and said there was no way they could come that day and the earliest appointment was January 9th. The repairman came on January 9th to "evaluate" the oven. He thought it needed a new main circuit board as well as a new display circuit board...basically ALL the electronics. He also insinuated I was stupid for even trying to run the self-clean function. I asked and he agreed to call me back the next day to inform me when the parts would come in. He didn't. I called their office four times over three days, until they finally informed me the parts were on backorder and the earliest they would arrive was mid-February but probably later. Called GE's Customer Relations and gave them the information from the repair company. They gave me a case number and said they would email me with an answer within 24-48 hours. It's now 5-days later and no email. I'd had it with GE. I went back to the retailer and talked to a supervisor. I explained the situation and detailed my attempts to work through GE. Thankfully, he understood and arranged for a replacement oven. Until it broke, we liked the oven. We have other GE Profile appliances we also like. Perhaps the oven malfunction was a one-off problem. However, their customer service was abysmal, and they failed miserably. Likewise, their designated authorized warrantee repair company was equally pathetic. The only person in the whole process who did the right thing was the retail supervisor where I bought the oven. I won't be buying GE appliances in the future.

Ordered a washer and dryer in early November. Not a special order. They gave a delivery date of 12/21 which seemed excessive, but what choice do you get? Anyways, I made several attempts to contact them to see if the appliances might arrive early but rarely got through and got the answer “it will get there when it gets there”. Now the night before it arrived I was supposed to get a call letting me know what time window to expect it but as of now, no call. I called the delivery support number who told me they have no updates. So I guess it MIGHT arrive tomorrow. Guess we will see.

Purchased a french door bottom freezer GE refrigerator from a big box store. Shortly after delivery, noticed the unit was leaning to the left - it was 1" out of plumb at the top! Left door very loudly squeaks when it is opened, and if you let go of the door it swings hard to the left. Right door wants to swing closed. Big box store has no interest after 48 hours. Called GE service. Was asked if it was cooling OK, to which I replied yes, but I am not satisfied. They sent out a repairman who determined within minutes that the unit was defective - seems carcas did not adhere to the skeleton correctly. He arranged a swap out. No more units available, so got one similar. New unit now does the same thing. Not looking forward to the hassle a second time. Lessons learned: (1) don't buy appliances from big box stores, no matter how "cheap" they seem to be - locally owned dealers seem to care about their reputations far more than big box stores, and (2) don't buy anything from GE as they don't seem to care about initial quality or the experience of their customers.

GE Profile Glass oven door exploded. They don't care.

For this price, you'd expect something that'll function and look good for 10 years or more. At least 5, even if you're a severely pessimistic person! But this refrigerator put GE on our "avoid" list from here on out when it comes to appliances. Where to start! Materials: Maybe all GE plastic components were being supplied from somewhere very unreliable during the first Covid year, but either way, they have no strength. 1.) The fridge arrived with a broken frame on one of the shelf units (about those frames!!! more on that later). 2.) A warranty claim got us a new one delivered... which arrived with a broken plastic frame! 3.) Within the first month of owning it, the drawer slide for the cheese drawer broke right where it holds the weight of the drawer. A technician was sent, who ordered a replacement drawer slide (more on him later!!!). 4.) One day, my wife pointed out the ice maker didn't seem to be making enough ice any more. When I looked, I found one of the "teeth" of the tray on the top had broken off, and chunks of ice were now getting stuck there and preventing the arms from rotating. Ice production stopped. 5.) The top of the door, made of the same plastic as everything else, has warped! How, I don't know. We don't store anything up there and it doesn't get hot. It has warped almost to the point of not hitting the button that tells the fridge the door is closed. 6.) Same plastic, next problem: the cheese drawer slides on the same white plastic, which is so cheap that each slide causes a little of the white plastic to turn into powder. We all have microplastics running through our veins... why not a little more? Goes good with cheddar! 7.) While cleaning the other day I discovered a crack in, yup, the same white plastic... I don't even remember now where I saw it, but I remember thinking, it's just a matter of time before that part fails. Engineering: 1.) Obivously, the plastic!!! Why? To cut costs? This stuff is garbage. 2.) The shelves are wrapped in a plastic frame that is plastic-welded at the corners and impossible to remove. The plastic is not in any way glued or adhered to the glass. So, if you ever spill anything, cleaning it out is practically impossible. Poor design! 3.) GE engineered the ice-maker water filter so that it lasts about 6 months (max!), and costs 50 bucks. If you don't change it out, either it gets clogged (one theory I found on the internet), or the computer shuts down water flow (another such theory). Either way, water flow dies and then ice starts getting smaller. If a small piece of ice gets lodged between the arm that pushes it out and the white plastic (yup! same stuff I suppose!) tooth that guides it into the tray, the tooth might break. Then, ice will forever get stuck, even if you change the filter and water flow is restored. I think GE stands for "Greedy Engineering"! 4.) The upper door hinge is not adjustable, so if you want your door to close automatically based on gravity, you have to tilt the fridge a good half inch backwards at the top. 5.) The amount of space wasted in the freezer is crazy. We've had bottom freezers before that made a lot more sense. Service: 1.) When the flimsy drawer holder broke within a month, and we couldn't even figure out how or when (see above), they sent a technician. When I showed him the drawer slides, he told me it was our own fault for putting too much stuff in the drawer. Guilty as charged! We put cheese in the cheese drawer and it broke! Shame on us. Gotta buy lighter cheeses I guess! It took an argument and a threat to call in a supervisor at GE immediately for him to place an order for a new one. What a jerk! 2.) When I figured out what caused the ice-maker to break, I called them on it. But the warranty period had passed (by about 6 months). The complaint was escalated, and they refused to send me a new ice-maker free of charge. They cost about 100. And that's why I'm writing this review. Don't buy a GE product. They used to be great, but times have changed. Now they only care about their profit margins. Shame on you, GE!

How ridiculous is it that you cannot easily disable the loud ass buzzer at the end of a cycle. Didn't they test this on a focus group? I'll never buy another GE product

Don't waste your time! Should have been a simple transaction of a new tumble dryer, no fitting or removal required, just delivery to my door. Ordered on the Wednesday and payed £20 for delivery on the Friday as this was the next available delivery day. Had a text on the Friday advising my delivery would arrive between 13:45 and 17:45 so I left work to meet the driver for delivery and started getting some of my backlog of laundry done in anticipation. 17:45 came and went with no sign of the delivery driver despite the tracking system advising he was a few stops away at around 16:00 and showing a location about 5 mins from my property. At around 17:40 the tracking system updated and advised that the driver was running behind schedule but that it would still be delivered between 18:55 and 19:55. I cancelled my Friday evening plans and waited in for the delivery, again the timeslot passed by with no delivery as per the comms. Then at 20:15 when there was still no sign of my delivery I recieved an email from geappliances.com stating that my delivery was not coming because there was a delay in the drivers route??? He was 5 mins from my house at 16:00... The email advised that I would now need to call geappliances.com to arrange a new appointment for delivery. Phoned up the next morning and explained to the call handler what had happened and how my time had been wasted, plans had been missed as a result and that I had piles of wet washing sat going musty that would now require rewashing at a further cost to me, irritating given the recent energy price hikes. His response was unempathetic and seemed he just wanted to get me off the phone asap. A new delivery date was set for the Sunday, again with no specific timeslot until the day, so further plans were cancelled which this time my children were extremely unhappy about. Fortunately this time the delivery arrived... but with a dent in the side of the appliance. Luckily it doesn't interfere with the workings of the appliance and due to the need to get my laundry done (kids uniforms etc) I would simply rather live with it than have to further deal with geappliances.com. Absolute nightmare transaction and cost me so much of my time and my family weekend. Wish I'd just payed the extra £50 for the costco offering of the superior model and not had my time wasted.