Karen W.
Impressive customer service
I had bought a pair of Gatsby shoes for my son at Christmas he loves them. He wears them everyday as his uniform shoes for high school. They separated from the sole so I reached out to Gatsby. I immediately received a response even though it was a Saturday. I was so impressed I sent a couple pictures and they are exchanging per my request. I highly recommend Gatsby. They have excellent customer service!
Response from GatsbyshoesApr 7, 2025
Hi Karen, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your son loves his Gatsby shoes and wears them daily as part of his school uniform. We're also glad our customer service team was able to assist you promptly and make things right. Your kind words truly mean a lot to us, and we’re grateful for your recommendation. We’re always here if you need anything in the future! Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

