GatsbyshoesReviews of gatsbyshoes.co

Do Not Buy. Shoes do not fit. The back of shoes buckles when trying to put on. I tried to do a return and it costs $40 to return that you have to pay for before you can do return. There is also a claim that return totals may decrease once they receive the shoes. Do Not Buy. They got me.

I've never placed an order with this company before. I had signed up for the $9.99 shipping return figuring I'd have to return probably one of the five items I returned. When I placed the original order, I could not tell if the $ 9.99 shipping had been entered or not so I immediately sent an email to the company with no response. I then sent at least five more emails to the company with no response. Other than if you continue to send additional emails essentially it will take them longer to return a message when the package finally arrived the shoes did not seem of great quality and they did not fit well with my orthotics, which is understandable and the shirts were definitely undersized for an extra large because of all of my clothes that I wear always extra large. These ones were entirely small. I then sent an email to the company that when I was attempting to return the shipping items it would not let me return them. The Page kept freezing. I got no response sent at least two more emails until they finally sent me an email telling me to go through the same process that I already told them was not working so again I sent them another email and was finally able to return the products as required. However, I also sent them the email that said I had signed up for the $9.99 return shipping which they said I did not. So they charge me a 10% fee to return 300+ dollars worth of merchandise none of which I could wear. They had terrible response times did not respond to emails and I essentially spent over $30 to get items that I could not wear. I would absolutely never do business with this company. I would not recommend this company to anybody their customer service is absolutely terrible and how can you tell me? I didn't send an email when I have copies of all the emails that I sent to you that they were delivered no thanks run from this company. I typically never do any kind of reviews on companies, but this one was so exceptionally poor I figured everybody else needs to know.

Fly by night outfit!! No customer support. Stay away—far away.

Terrible experience, can’t believe how long it take to process an order. Doesn’t make the standard of ecommerce in 2025

Shoes took over 3 weeks to deliver and were not even in a box, just wrapped in bag. They were way too small and I ordered a size bigger. They also had a strange chemical odor to them. Worst is that it cost over 20% of the sale price to return with restocking and shipping.

WARNING I purchased a pair of shoes less than 12 months ago and they are falling apart. I reported this to Gatesby and they only offer a refund or replacement up to 6 months old. I would not buy any more shoes from this company

Gatsby and their Customer Service DOES NOT care about customers and DOES NOT want repeat business. RUN from GATSBY and DO NOT buy their products. I have never had worse Customer Service. Will NEVER buy their products again. DO NOT BUY GATSBY!

First off- a repeat customer for 3 pairs of shoes. After 2.5 months on the third pair- they literally fell apart while husband was wearing them to work out of our home state (so no other shoe availability). He had to purchase something immediately. He took pictures knowing I wasn’t going to believe him. Contacted customer service and they requested a picture of the tongue of shoe for size- I literally just sent in my previous order and the pictures. They refused to replace saying the tongue gave the size to reorder. So does the order number I already gave you. If they don’t stand behind their products with good customer service then I’m not purchasing anymore.