GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesMay 24, 2024

We sincerely apologize for the inconvenience. This is not the experience we were aiming for our customers. Please know that we take your feedback seriously and we'll use this to improve our products and services. I have reviewed your order and I would like to kindly highlight that you have been refunded for the returned order. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 26, 2024

I am truly sorry to hear about the condition of the packaging upon delivery and the strong odor emanating from the shoes. We strive to ensure that our products reach our customers in pristine condition, and I understand how disheartening it must have been to receive them in such a state. Your feedback regarding the quality and sizing of the shoes is also important to us, and I apologize for any inconvenience this may have caused you. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 26, 2024

I want to assure you that we take all feedback seriously, whether positive or negative. We believe in transparency and honesty and strive to address any issues raised by our customers to improve our service. I am deeply sorry to hear about your experience with our customer service and the quality of the shoes you received. Providing exceptional service and high-quality products are top priorities for us, and I regret that we fell short of meeting your expectations in these areas. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 26, 2024

I understand your disappointment with the shipping process and the unexpected costs associated with returns from international locations. Please allow me to provide clarification on our shipping and refund policies to ensure transparency and better understanding for all our customers. This information is displayed in every footage of our website for easy access. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 22, 2024

We sincerely apologize for the discrepancy in terms of the sizes of the shoes. Please know that our size chart information is in the interface of the website once you have selected the style you'd like to purchase. Regarding the return process, our refund policy is also displayed in every footage of the website and we apologize for any oversight in this information regard. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 26, 2024

I apologize for the confusion and inconvenience caused by the discrepancy in sizing between the shoes you received and the size you ordered. This is certainly not the experience we want our customers to have, and I deeply regret any frustration it may have caused you. Unfortunately, after carefully reviewing this order, it came into our attention that there were discrepancy with the return and the shoes is no longer in it's original condition. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 24, 2024

Thank you for bringing this to our attention and we apologize for the delay in your refund. Please know that we upon reviewing your order, we haven't received any returned tracking information from your end. Additionally, our communication channel does not shoe any record that you have contacted us. Hope this clear things out. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 26, 2024

We apologize for the inconvenience you have experienced. I'd like to kindly bring to your attention that our policy is in every footage of our website for easy access. This is for us to be upfront in terms of the refund or exchange process and I apologize for any oversight. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]