GatsbyshoesReviews of gatsbyshoes.co

I ordered shoes from Gatsby in November, made my payments and now in March I contacted them to see where my shoes are and they said they were delivered. When I told them I did not receive them, they said "We are not responsible for items that are stolen/lost."

Same song I'm seeing from others on here. They shipped me a non-wide version of the shoe, it explicitly says it's size 14 but they insist that it's wide and there simply aren't any markings. That excuse is just insultingly stupid. So go for a refund and even though they shipped me the wrong shoe, YOU have to pay for shipping them back the product you never wanted. Awful business model.

We ordered two pairs of 9.5w and received size 6. I emailed them and was informed that I received what was on my order form. No way I ordered a size 6 once much less two times. I accept that we all make mistakes and was informed of the return policy. They only accept returns with in 30 days of delivery. We have to pay to ship their mistake back to them with detailed instructions in the box, on the box along with the original order slip, order number and name. Oh and a picture of the receipt for the return. Terrible customer service. Its a shame because I like the first pair of shoes that we ordered.

It seems everyone here has had a great experience with this company as all the reviews seem to be glowing. I hate that I have to write a negative review but I have no choice. I have given a rating of 1 since I had to put a rating because I have not received the product. I ordered two pairs of shoes from Gatsby on December 26, 2021, to be delivered in Canada. I got the tracking information and despite some understandable delays, I was able to track the package until it got to the destination city. The item was scanned on February 17 at this facility and there was a note about a processing delay. Since then, 25 days ago, there has not been an update on the tracking. Today is 78 days since the date of purchase. I have exchanged numerous emails with Gatsby and they sent me a tracking number which they said is for Canada Post but neither Canada Post's tracking system nor any other Courier's system recognizes this tracking number. I've asked Gatsby to issue a refund but they have not commented on thst in their responses. Clearly this package will not be delivered. This is terrible because I think it's the company's responsibility to ensure that customers get what they paid for and if not, issue a refund.

Ordered shoes the week before Christmas. Haven't received them.

Scam beware , This company is scam , I order some shoes completely run around . First they said the address was wrong then they said they don’t have the color . Also there phone number has no live represent , there a recording stating this . Email after email not one straight answer.

Gatsby Shoes is an absolute SCAM and not worthy of anyone's business. I ordered 3 pairs of shoes for a total of $150.99 for Christmas gifts in December 2021. The order arrived on 1/22/2022, and NONE of the shoes were the correct size. Their return policy requires you to contact them to get a return authorization. The whole process has to be completed within 30 days from the date the order was received. You have to wait for them to respond to emails because they do not have a phone that is connected. That 614 number listed on their website is disconnected. Only emails. Their policy is $2.00 per shoe return fee. That's $6.00 I lost for returning shoes that do not fit any of my guys. They ask that you make the return with a tracking number. I had to return them at MY COST for $37.20, paying for tracking to ensure they got it, when it was Gatsby's COMPANY's ERROR. Then they do NOT refund MY FULL AMOUNT. I only got $90.99. GATSBY SHOES STOLE $60 plus the shipping cost of $37 = $97.00 stolen from me!! HORRIBLE Customer Services. ZERO satisfaction. UPDATE: After filing this review and others, I was refunded an additional $54.00. I still lost $43.20 for return fee of $6 and shipping fee of $37.20, for Gatsby error of shipping wrong size shoes!!! Stay away from this company.

This is a total scam for a crappy product. I ordered and they shipped me the wrong size and color. I decided not to even try an exchange because the shoe is a cheaply made product from china and if it is even real leather, it is super low quality and feels like plastic. When I tried to return, was almost ghosted and it took a while to find my order. Had to pay my own shipping back and then they only credited half of what I paid. Total scam advertised all over Facebook and Instagram... UPDATED JUNE 2024 - Looks like the owners of "crapsby" discovered AI with all the replies they are adding to their bad reviews here on Trustpilot. I am very surprised to see them still in business. My experience was posted back in Feb of 2022 and I still stand by my original comments. The only good thing to come from this was my credit card company reimbursed me for the other half that this company screwed me on, so kudos to them.