GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesMay 21, 2024

We're sorry to know that the shoes did not meet your expectation and please know that we take your feedback seriously to improve our products and services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 23, 2024

We apologize for any inconvenience this may have caused. This is not the experience we were aiming for our customers. We strive to provide the best quality of products for our customers and we fell short in this regard. Please know that your feedback will be forwarded to our development team for further review. In the meantime, if there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 21, 2024

We're sorry to know about the issue that you have encountered with the shoes. This is not the experience that we were aiming for our customers. Regarding our refund policy, I'd like to highlight that we have been upfront about this by displaying the information in every footage of our website. We're sorry for any oversight. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 23, 2024

Please accept our sincere apologies for the inconvenience this have caused you. We are sorry for the miscommunication as we only follow what was instructed on the return information. We take every feedback seriously and we'll make sure to use this for improvements in terms of our products and services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesJun 9, 2024

Hi Mick, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesMay 21, 2024

We're sorry to know about the issue that you have encountered with the shoes. This is not the experience that we were aiming for our customers. Please know that we take your feedback seriously and will use it to improve our products and services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesJun 9, 2024

Hi Alun, We understand your frustration with the requirement to ship returns from the UK to the USA and the associated costs. We strive to provide the best possible service to our customers, and your feedback is invaluable in helping us identify areas where we can improve. While we currently have a centralized returns facility in the USA, we recognize that this may not be the most convenient option for our UK customers. We are actively exploring alternatives to make the return process more affordable and accessible. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesJun 9, 2024

Hi Chris, Thank you for taking the time to share your concerns with us. We appreciate your feedback and we are sorry to hear about your disappointing experience. Regarding your refund, we apologize for any confusion or inconvenience caused by the £2 deduction. The restocking fee is being disclosed upfront which is displayed in every footage of our website. Your feedback is important to us, and we are committed to improving our services and customer experience. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].