Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes reviews

Showing 64 reviews with 2 stars · Clear filters

Phill
Jan 31, 2024
Poor quality and customer service
Shoe started to split from the sole after the first wear. Unfortunately this was after 30 days of buying them, so they wouldn’t honour a refund or replacement. Poor quality and poor customer service. Avoid and buy elsewhere. Have since refunded (after my trustpilot review) - hence upgraded to 2 stars. Shame it took a negative review to get the right response, but appreciate them moving their position.
Response from GatsbyshoesJun 15, 2024
Hi Phill, Thank you for reaching out to us regarding your order. I'm sorry to hear about the trouble you've experienced with the shoes. I understand how frustrating this situation must be for you. I'd like to thank you for working with us directly to resolve this matter by agreeing to be refunded. Without your cooperation, we wouldn't have been able to sort it out. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
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Louis S.
Jan 15, 2024
Gatsby size didn't fit properly
I should have bought my shoes at a local shoe store in Columbia, MD. I ordered a size 9 men's shoe because that is the size of shoes that work with Sketchers. However, Gatsby size 9 is a little large for my foot. A size 8 1/2 would have been better. Since I have worn them, I cannot exchange for the 8 1/2 size.
Response from GatsbyshoesJun 18, 2024
Hi Louis, Thank you for reaching out to us regarding the issue with your recent shoe purchase. I understand your concern about the sizing and apologize for any inconvenience caused. Sorry to heat that the shoe size turned out to be a little large for your foot. We strive to provide accurate sizing information to assist our customers in making informed choices, but sometimes fit can vary between brands. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
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judy M.
Dec 20, 2023
Took over 3 weeks to get the shoes
Took over 3 weeks to get the shoes. Need to exchange for a smaller size. No response, phone says to email yet no reply. Shoes are nice but buyers beware!
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Gary R O.
Aug 21, 2023
Not at all what I expected
Not at all what I expected. Flimsy construction. Very cheap look and feel to the materials. Nothing I will wear. These will go straight to the thrift store. My fault for falling for a web ad for a company I have never heard of.
Response from GatsbyshoesMay 14, 2024
Hi Steve, Thank you for reaching out to us and sharing your feedback regarding your recent purchase. We sincerely apologize for any disappointment or inconvenience caused by the product not meeting your expectations. We understand your frustration with the quality and construction of the item you received. Please know that your feedback is invaluable to us, and we will be sure to communicate your concerns to our product development team for further review and improvement. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
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J. W. P.
Jul 26, 2023
Most uncomfortable shoes I have ever…
Most uncomfortable shoes I have ever worn. I wore these shoes for about three hours. It was necessary to untie them to relieve pressure on the sides of both feet. The outside of each shoe has a seam that caused pressure. The resulting discomfort was nearly unbearable. I definitely would not recommend Gatsby shoes.
Response from GatsbyshoesMay 14, 2024
Hi Joseph Thank you for reaching out to us and sharing your experience with the Gatsby shoes you recently purchased. We are genuinely sorry to hear about the discomfort you encountered while wearing them. We understand the importance of comfortable footwear, and we regret that the shoes did not meet your expectations in this regard. Your description of the pressure caused by the seam on the outside of each shoe is concerning, and we will be sure to investigate this issue further with our product development team. I have checked our records and just to kindly bring to your attention that we haven't received any communication from you regarding issues with the product that you received. We could have utilized all available options that we have to further assist you sort the issue. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
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Pete G.
Jun 30, 2023
I feel orthopedic is a gross misrepresentation
I feel orthopedic is a misrepresentation of the shoes I received. The only support I get is from the inserts I purchased with the shoes and the shoes are so thing we'll see how long they last in my line of work. I had higher hopes from the ads I read that they would be great for working in the service industry.
Response from GatsbyshoesJun 9, 2024
Hi Pete, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
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AlexNYProperties
May 28, 2023
Expensive return policy - you pay for everything
Had ordered 2 different sizes (11 and 12 being that the correct size is 11.5. Shoes ok for general public I guess but very thin soles for those with foot problems & diabetes. THEN - the return policy is full charge to you - even if you have asked a question (that they didn't respond to. SO - they also charge a restocking charge. Ordering two pair - maybe I should have gifted them to someone being that it was $26 to ship back and $10 restocking...almost the price of 1 pair of shoes. Yes - they publish their policy - but you mainly see the 30 day return if you are not satisfied. Use caution!
Response from GatsbyshoesMay 19, 2024
Hi Alex, Thank you for taking the time to share your feedback regarding your purchase experience with us. We genuinely appreciate your insights, as they help us improve our services and policies. We sincerely apologize for any inconvenience caused by the discrepancies in your order and the challenges you encountered with our return policy. Your concerns are valid, and we understand the frustration this situation has caused you. Please know that we have always been upfront about our refund policy, ensuring that this information is always displayed in the footer of every page of our website making it accessible to our customers. Furthermore, we apologize for any confusion and oversight with our return policy. We aim to provide clear and transparent information about our policies to ensure a smooth customer experience. Your feedback highlights areas where we can improve in terms of communication and clarity surrounding our return process. Once again, we apologize for the inconvenience this may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
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Boris A.
Mar 16, 2023
Their conversion from EU size to US…
Their conversion from EU size to US size is inaccurate. I ordered US size 7 shoes. They took about 15 days to arrive from China. The box said US 7. However, when I tried them, they were too big. Then I looked for the size on the tongue of the shoe, it said 41, which an EU size. All conversion tables for shoe sizes show that US size 7 is EU size 39.5 and that UK size 7 is EU 41. Naturally, I wanted to exchange the shoes for the correct size. However, they wanted me to pay for shipping. When I told them that they have misleading sizes because their US size 7 is actually UK size 7, and that they should cover the shipping because it is their fault, they refused. This caused me to ask for a refund instead of an exchange. I would not deal with this company again.
Response from GatsbyshoesMay 19, 2024
Hi Boris, We apologize for any inconvenience caused by the discrepancy in shoe sizes. Ensuring consistency and accuracy in our products is what we are aiming for. Regarding our return process, please know that we have always been upfront by ensuring that this information is displayed in every footage of our website for transparency. Once again, please accept our sincerest apologies for any inconvenience or frustration caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
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