Ordered four pairs of Gatsby shoes with one being the wrong size attempts were made to get the shoes replaced and there was NO response from the company. The shoes was sent back to the return address on their website with a NOTE on the inside of the box as to what the exchange NEEDED to be still NO response. Emails were sent NO response Not good at ALL no customer service..,,
Response from GatsbyshoesJun 9, 2024
Hi Mavis,
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
EB
Erica B.
Don't give them your time of day
Don't give them your time of day. Pretty sure this is a scam. My husband wanted these shoes for his birthday and I saw they were one sale ( 1st red flag is they are always on sale) made my purchase and was content to wait. I was tracking it thru the Shop app. All is going well for a few days and then my tracking info disappeared. Then is said it was delivered . I'm a stay at home mom but sometimes delivery people don't knock. I look outside. I look all around. I even wait a few more days just incase. Then I contact customer service and was in touch with Eva. They say look all around. I did. They give me tracking info for the carrier LSO (Lonestar overnight) says it was delivered to my front door. I contact them. No reply. No photo evidence nothing. I go back to customer service and ask for a replacement or a refund. They give me tracking for ANOTHER company, Aftership.com/ Yunexpress. It says delivered but I don't have the shoes and at this point I'm out $70. No solutions offered, so I ask for a refund. I'm told they don't offer refunds for delivered items, which were never delivered. So with zero solutions, no replacement, and basic bot customer service they expect me to be out $70. No thank you. Don't waste your time or your money on this.
Response from GatsbyshoesMay 19, 2024
Hi Erica,
Thank you for sharing your experience and I apologize for any inconvenience this has caused you. This is not the kind of experience we were aiming for our customers.
After further review of the order information, I attest that the item has been delivered to your front door which is what we have in our records. However, the order is in the courier's responsibility and we rely on their tracking system. Additionally, as a valued customer, we have decided to take the loss for the chargeback to make sure you’ll be refunded.
We are looking forward to gaining your trust and once again, we apologize for the inconvenience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
ML
Mark L.
CAUTION: NOT express delivery
Placed an order. Express delivery to the Uk it said. Just checked tracking and it is forecasting delivery in TWO MONTHS time. Be careful, something is not right here.
Response from GatsbyshoesJun 9, 2024
Hi Mark,
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
CM
Carole M.
I am very disappointed with Gatsby…
I am very disappointed with Gatsby shoes. I gave a pair to my son for Christmas. Unfortunately, they were not the right size. When I emailed and asked, on January 11, 2023 if I could exchange them for another size I was emailed by a robot that I was past the 30 day return policy. While I did purchase the shoes on December 7, 2023 I did not receive them until December 16, 2023. I would think that a company would be more flexible! I didn't want to return them just exchange. I did send a follow up email but received no response.
Response from GatsbyshoesMay 19, 2024
Hi Carole,
I hope this email finds you well. First and foremost, I want to extend my sincerest apologies for the inconvenience you have experienced. This is not what we are aiming for our customers.
After reviewing your case, It’s evident that we have provided you with the return instruction. The information about the 30 days is just a reminder that you can only return the product if it’s within the 30 day window. We apologize for any miscommunication about this.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
LV
Lisa V.
Do not ever, ever, ever order from this company.
I have never left a review here, but I will for this company in the hopes of sparing others.
I ordered three pairs. Two did not fit the people they were for or they didn't like them.
That's when I found out that they have a terrible return policy that they don't disclose until AFTER you purchase the shoes, especially if you go through one of their ads.
You have to get permission to send the pairs back. Then, you have to pay for the shipping.
I paid to ship two pairs back. They refunded me for only one pair, after deducting a 10% restocking fee.
When I contacted them (again), they told me they only received one pair. I have a receipt from the post office showing the weight of the box, and there's simply no way that a pair simply fell out of a taped up box.
This company runs a deceptive business, and I would never, ever, ever, ever order from them.
EDITED TO ADD: To get my review taken down, they made TrustPilot force me to provide a receipt, even though they know I got the shoes. They're scammers.
Response from GatsbyshoesMay 19, 2024
Hi Lisa,
I hope this email finds you well. I want to express my sincerest apologies for the frustration and inconvenience you experienced with your recent order from our company. Your feedback is invaluable to us, and I appreciate you taking the time to share your concerns.
It deeply troubles me to hear about the difficulties you encountered with our return. This is not the level of service we strive to provide to our customers. Please know that our refund policy is displayed in every footage of our website for transparency which I would like to highlight as this is a shared responsibility between the company and its customers. I would understand if there’s an oversight regarding this information.
After further review, I would like to kindly bring to your attention that we have already accepted the chargeback and taken the loss for us to compensate you for all the inconvenience you have experienced. I appreciate your patience and understanding about this matter.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
BO
Bob
Bought 5 pair of shoes from this…
Bought 5 pair of shoes from this company. It took a month for me to receive them. I had to return 2 pairs because of their incompetancy. Still waiting for my credit after 1 month of them receiving the products. Sent them 2 emails with supporting documents confirming that they received the shoes, yet I cannot get a response to my emails. They are a fly-by-night operation. Beware, stay away from this shady operation.
Response from GatsbyshoesMay 19, 2024
Hi Robert,
I want to extend my sincerest apologies for the delays, lack of communication, and overall dissatisfaction you've encountered. Your feedback is invaluable to us. I want to assure you that we take your concerns seriously as this is not the level of service we strive to provide.
Upon reviewing your order and return, it's clear that you have returned 2 shoes but were asking for a full refund for 5 shoes. Please know that we have accepted the chargeback for the 2 shoes to have the funds returned back to your account as we have received the returned items. Additionally, we have been upfront by providing you the return instructions and how the process works. I apologize for any oversight in this regard.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
RT
Raymond T.
Horrible service and slow speed
Ordered a pair of shoes for my wedding a month out and they arrived 2 days after the wedding. No response whatsoever from the company after they get ypur money. Now I have shoes for my funeral I guess. Don't waste your money with this company. Fast delivery is definitely not a option like they advertise.
Response from GatsbyshoesJun 9, 2024
Hi Raymond,
We apologize for any inconvenience you may have encountered. We have reached out regarding your order to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
ME
Melanie
Don’t buy these
Ordered the shoes on December 16th with 2-3 day shipping. One order arrived while the other sat in a China for over TWO WEEKS! I emailed multiple times. I used the contact us page. I received an email Jan 7th saying the shoes were delivered. They were not. I called the courier and they were dropped off at the wrong address! We finally got the shoes Jan 8th. NEVER AGAIN.
Response from GatsbyshoesMay 19, 2024
Hi Melanie,
I’d like to express my sincere apologies for the inconvenience you have experienced regarding the order process and I am deeply sorry for any frustration this has caused.
Upon reviewing your order and the subsequent communication, it's evident that there were significant breakdowns and unexpected circumstances in our shipping process and customer service response. I want to assure you that this is not the standard of service we aim to deliver.
Please know that I have personally addressed this issue with our shipping and customer service teams to prevent similar incidents from occurring in the future. Additionally, I am glad to know that despite the delay, you were able to receive the order. I’d like to thank you for your patience and understanding.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
