Poor quality shoes, lasted just beyond 30 days, and have worn through the soles. Uppers look great, but shoes did not hold up, and this in an office job, not heavy duty. Based on other reviews will not even bother trying to send these back, and will never buy from this company again.
Response from GatsbyshoesMay 14, 2024
Hi James,
We appreciate you taking the time to provide feedback on your recent purchase experience. We are truly sorry to hear about the issues you encountered with the quality of the shoes you purchased from us.
I have checked our records and just to kindly bring to your attention that we haven't received any communication from you regarding issues with the product that you received. We could have utilized all available options that we have to further assist you sort the issue.
Please know that we take the quality of our products seriously and strive to ensure they meet the standards expected by our customers. Your feedback will be shared with our product development team for further review and improvement. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
DB
Dan B.
This is a fraudulent company
This is a fraudulent company. They did not ship my order. The tracking method they provided stopped. There is no way to obtain customer service.
Response from GatsbyshoesAug 22, 2023
Hey Dan,
Thank you for your feedback! I have looked into your order and can see there were unfortunately long delays with USPS. Sadly some times packages go missing and they take a while to investigate this. Thankfuly this was resolved by USPS but there was an extremely long delay in getting this to you! We aim for short delivery times and this is something we value for our customers. However, this is not always possible and once the order is shipped we no longer have control of the package.
As an apology for the issue I would be happy to offer a 10% refund on your order as a way to say sorry for the delay! Simply reach our to us ([email protected]) and let them know with a link to this message and they will be happy to help!
Thank you,
Gatsby
KY
KYX
Extremely Disappointed with Gatsby Shoes
Firstly, if I could vote -5 stars I would have..
I recently had an extremely disappointing experience with Gatsby Shoes. While their ordering and delivery process seemed promising at first, the overall quality of their shoes, lack of customer support, and troublesome returns process left me utterly dissatisfied.
Initially, the ordering and delivery process appeared efficient, with quick responses from their customer service team. However, once I made the purchase and encountered issues with the shoes, their responsiveness vanished entirely. It felt as if they no longer cared about addressing my concerns.
To make matters worse, the quality of the shoes I received was abysmal. They were made from cheap materials, emitted an unpleasant odor of rubber, and were incredibly uncomfortable. I wouldn’t even consider them worth £1, let alone the £60 I paid for them. Adding insult to injury, the returns process was a nightmare. Gatsby Shoes only provided a U.S. return address, leaving me responsible for expensive shipping fees. Their lack of support and assistance during this process was incredibly frustrating.
After waiting three weeks for the shoes to reach their warehouse, I received nothing more than a standard templated message, devoid of any personal touch. It seemed as if they hadn’t even bothered to check if the shoes arrived safely. I simply wanted to confirm their safe receipt, but all I received was automated responses and an unsettling silence.
The total cost of my order was £72, including £12 for extra insoles and £20 for return shipping. However, when I finally received a refund, it amounted to a mere £42. No explanation or response was provided to my inquiries about the partial refund.
Based on this experience, I will never, under any circumstances, consider using Gatsby Shoes again. I strongly urge others to exercise extreme caution when ordering from them, as their products are of subpar quality and their customer service is virtually nonexistent.
In conclusion, I wholeheartedly advise everyone to steer clear of Gatsby Shoes. They failed to deliver on their promises, provided poor-quality products, neglected customer support, and subjected me to an arduous returns process. Save your time, money, and energy by avoiding this company altogether.
Response from GatsbyshoesMay 14, 2024
Hi Kristof,
Thank you for taking the time to share your detailed feedback regarding your recent experience with Gatsby Shoes. We sincerely apologize for the disappointment and frustration you've experienced.
Your feedback is invaluable to us, and we take your concerns very seriously. It's disheartening to hear that we fell short of meeting your expectations in terms of product quality, customer support, and the returns process.
Just to kindly bring to your attention about the refund discrepancy highlighting that we have been upfront regarding our refund policy upon your request. We have provided you the return instruction including the link for the refund process and we apologize for any oversight in this regard.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
DA
Dan
TOXIC - STAY AWAY
STAY AWAY. This company is toxic. Please note that half of the reviews are less than 5 stars...25% are 1 star. They have no Customer Service. They do not care about customers. They have an extreme return policy and you will be responsible for shipping, even if they were wrong. In my case, I wanted to return after 30 days...the shoes were brand new and never used. I ordered a regular size and they run narrow, so when I asked to return for a wide size they said "Sorry Charlie, you are outside of 30 days" - no return allowed. "And if you do return the shoes, we will keep them" This is stated in their very one-sided return policy. This does not sound like a USA-based company. They will be gone before you know it.
CI
COMPAGNO I.
PITIFUL CUSTOMER SERVICE
Bought two pairs of shoes for my Son and had them shipped direct to his place in SC. One pair was the correct size as ordered, but fit small and needed to b returned. Second pair was 3 sizes larger than the first pair, although they were ordered at the same time and for the same size. The company made my son pay for return shipping for both pairs although one pair was NOT what I ordered. Then to make matters worse, they charged me a “restocking fee”, again for both pairs of shoes. E-mail responses from the company were exactly as described by previous reviews. Bottomline: This Company is very very poor and refuses to do what is right, even when the mistakes r their own. SO NOT USE THIS BUSINESS. I CAN NOT POSSIBLY B ANYMORE NEGATIVE. DO NOT……
Response from GatsbyshoesMay 19, 2024
Hi A R,
Thank you for reaching out and sharing your recent experience with us. I'm truly sorry to hear about the inconvenience and frustration caused. It's genuinely disheartening to hear that we fell short of meeting your expectations. Our goal is always to ensure a seamless and satisfactory shopping experience for our customers.
I completely understand your dissatisfaction with the return process and the additional charges incurred. Please know that this information is always available in every footage of our website for transparency.
Once again, I apologize for any inconvenience this has caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
JK
James K.
The worst customer service I have ever…
The worst customer service I have ever experienced. DO NOT deal with this company. The emails from customer reps is smartass and disgusting. Not helpful and I’ve lost my money.
Response from GatsbyshoesJun 9, 2024
Hi James,
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, the information provided does not match information in our records. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
II
IT Iz FINISHED End Time M.
Buyer BEWARE
This is a horrible company. Do NOT waste your time. They take forever sending items and will not refund your money promptly until after you have waited weeks to receive the items. You then have to pay a 10% restocking fee as well as a fee to return the ordered items. Also, the shoes come from overseas, so this is not a US company even though they have a US address.
Response from GatsbyshoesJun 9, 2024
Hi,
We sincerely apologize for the negative experience you had with our company. Your feedback is crucial, and we're very sorry to hear about the delays, restocking fee, and return shipping costs that caused frustration.
Regarding the international shipping, we strive to provide transparency about our operations and regret any confusion this may have caused. We strive to maintain sufficient inventory in our local US warehouse to ensure swift fulfillment. However, at the time of your purchase, the selected style was out of stock locally and had to be shipped from our international warehouse. We apologize for any inconvenience this may have caused. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
KC
Kevin C.
Very poor quality plastic shoes.
Bought two pairs of genuine leather Gatsby shoes, and was very disappointed. These are very cheap plastic Chinese made shoes very disceptive advertising. I would not recommend....
Response from GatsbyshoesMay 19, 2024
Hi Kevin,
Thank you for bringing your concerns to our attention regarding the purchase of our genuine leather Gatsby shoes. I'm sincerely sorry to hear that the product did not meet your expectations.
After reviewing the order information, we'd like to kindly bring to your attention that we haven't received any communication from you regarding issues with the product that you received. This could have helped us identify the opportunities and provide further assistance to resolve the issue.
Once again, we apologize for the inconvenience this may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
