GatsbyshoesReviews of gatsbyshoes.co

Ordered two pairs of shoes on a whim before reading some reviews. I attempted to cancel my order within 12 hours of the order and was told that I would just have to return the shoes. When I recieved my order (after 2 weeks, so much for expidited shipping), the reviews I read were true. Plastic like appearance and not the best construction. The return process is purposely difficult, with added steps that I have never experienced in any other return, and I also have to pay the return shipping. I ended up having to keep the shoes as it was going to be over $100 to return them. It should be enough of a red flag that they don't have reviews on their site, but i assume impulse purchases and difficult returns are how they get most of their business. Gatsby also tries to remove negative reviews they know are true in hopes of skewing their overall score. Don't buy these shoes.

If it were possible to give them a negative number on the rating, I would give them a -10. Worst customer service I've experienced in years. I read their return policy completely and followed exactly. There is no mention or hint of them holding back shipping costs. In fact when ordering it's free shipping. I returned the shoes and paid shipping to return. They held back $9.90 for shipping. What? I replied by quoting (including a screenshot) their refund policy. The reply from their customer service who I believe is just one person (Eva) said, "Hi, the deduction should actually be the shipping fee and 10% restocking fee, we should deduct you $21 but instead only deducted $9.90 for the shipping fee." Really, aren't they generous! What a scam. Just go to Amazon and order the exact same orthopedic show for about the same price so if you need to return them you don't get the scam hassle from Gatsby Shoes plus get your full $$$ returned not hassle.

Scammers. And poor poor shoes! Edit(ORIGINAL review after interruption) : After trying to have my review removed for the fourth time, they answered to it, while I am still waiting for an answer to my email. This happened after ignoring three different emails. Ended up giving the shoes to charity after wearing them ones and having an inflammation of the tendins. - - - - - - - - They act as a British company, they're based in the US, all comes in from China and they don't take charge for lost items unless you insure (for an extra £5) your deliver(which already cost £9) Oh, also, they just rebrand another company shoe. And add £10 to the price. They offer full money refund in 30 days if unused and unworn, except 2% per item, shipping, and the cost to ship overseas at your expenses for the return, and if it's not an insured and signed delivery they do not take responsibility if that gets lost. The funniest bit: they know it is all true, and they try to make trustpilot cancel this review by making them send requests for more details that to most people end up in spam folder. If they spent half the time in having a real company with the customer at the center of the experience, they would not have to spend their time getting reviews canceled

I have never had shoes arrive wrapped tightly in bubble wrap and stuffed in a plastic bag which is then wrapped tightly with tape - no shoe box. The shoes were wrapped so tight, both pairs have folds and creases that may never come out. They're pretty much junk. I'm returning them.

Looks good and they would not have been as comfortable with the padded insoles I bought. Big issue was the seeking from the shoes - no good if you are a burglar! I have emailed them three times and two months later no reply - they are in the bin and would not recommend this product

It took longer than 30 days to ship. I tried emailing, complaining on facebook and going to their website. It took weeks to respond and they told me they couldn't find my account even though they had my name, address and email address and my wife's info as well. Even more concerning is that when you call the phone number it refers you to their website which was frustrating.....when the shoes finally did arrive they showed up in a wrinkled plastic bag and the quality was very disappointing. They are so hard to deal with I'm not going to bother asking for a refund...I'm sure I won't get it and it isn't worth the hassle. Buyer beware

Scam.Money paid, no email confirmation, 2 weeks later no delivery, no contact of any sort.Avoid.

It was supposed to be easy to return for exchange. NO, I have been going back and forth with this company since May 4. I request status, they request information, I sent information, they request tracking info, I send tracking info, they request the same information. I send information, they request tracking and so on and so on. It is beyond anything I have ever had to deal with.