GatsbyshoesReviews of gatsbyshoes.co

Shies too big. Woukd have reordered if quality hadn't been so bad. Return policy so oppressive and expensive to the consumer that we lost our money and gave a brand new pair of $70 shoes to a homeless man.

Order was placed on 9-14 . It is now 9-28 . My order has been allegedly stuck in a USPS facility for almost 2 weeks. I called Customer Service and was told to report it on line . I did so and have been having a "dialogue" with Eva who has told me that the shipment is coming from overseas.This dialogue consists mostly of Eva cutting and pasting the same reply over and over again. If it is coming from overseas then why is tracking showing it in Illinois ? I asked to cancel the order and was told it was too late since it was shipped ;but I could return it for a refund when it arrived . I have no shoes ;they will not cancel the order and I have no guarantee the shoes will arrive ;and no way of speaking directly to customer service. I do not recommend dealing with Gatsby Shoes.

If I could give 0 stars I would. I have to agree with the other reviews regarding the terrible customer service and the return process. You have to pay to return the shoes that do not come in a box and answer a list of questions regarding the return in order for them to begin the return/exchange. I am still waiting for my exchange which has been well over one month. There appears to be only one person (Eva) to respond to emails and handle all customer service requests. As someone else stated, she copies and paste her response to your previous email verbatim which leads me to think this is an automated system. There is no one to call and speak with so you must rely on email. This is by far the worst online purchasing I have ever experienced.

I too bought these on a whim based on what they "sell" on line. No mention it would take weeks or more to get shoes. No mention their customer service is useless. Why have a phone number to call on their website which just says email them and then hangs up on you. And they dont respond. Who is the idiot here?? ME

Beware - especially if you’re from Canada. These shoes can only be returned to an address in the USA and then they told me China. I personally did not like the look, feel, or sizing of the shoe. Now I am stuck with them. Do not purchase this product if you are concerned about the return process, they make it very difficult.

1) shipping of shoes in PLASTIC WRAP with no box whatsoever. Shoes were damaged, and customer service refused to acknowledge this. 2) most confusing return/exchange instructions I've ever received in 20 years of online shopping. This company will do anything it can to keep your money including: 3) customer pays return shipping...unlike any other online merchant 4) quality of product is terrible - the material feels like plastic - who wears plastic shoes? 5) customer service is one person named Eva, who does nothing but cut and paste for letters with no personalization or acknowledgement of individual circumstances. This company is a complete scam - avoid at all costs.

Gatsby Shoes Scam Alert! I bought a pair back in early August. They didn't fit so I made a return request. A week later I received a second pair of the exact same shoe. At my own expense the shoes were returned following their protocol. To date, I am still waiting for my refund. They are now trying to tell me I received 4 pairs. It's truly ridiculous.

They look nice online, but they are complete garbage. My husband wore them three times and they fell apart. Customer service would do nothing about it. DO NOT buy these!!