GatsbyshoesReviews of gatsbyshoes.co

Got the shoes quickly. Nice quality. Quick responses to my texts about need to exchange them.

I bought a pair of shoes and absolutely loved them. Got a lot of compliments as well! Unfortunately, one of them had a minor defect. I sent an email to support and got a response very quickly with detailed information on how to get the issue resolved - at no cost to me! It's great to know that the company will stand behind their product and more importantly, support their customers when there is an issue.

I shared a potential design concern with Gatsby Shoes’ customer service center; Angeline received and responded to my message almost immediately (a surprise, being it was the weekend). She graciously acknowledged and addressed my concern, up-channeled it to the design team and quality control, then responded again promptly with another update on the outcome. Her character and kind demeanor were impeccable. She even offered me a significant discount on a future order for my trouble, something I didn’t expect. Angeline certainly put a positive, professional face on the company and their products.

I go the information that I needed.

Gian was very quick to respond, gave me a good update, and was very polite. In a word…professional!

I recently wrote a review documenting my experience with my pair of shoes. After 2 months, the sole separated from the leather. Only 24 hours after writing that review, I received an email from Gatsby offering to send me a replacement pair at no cost to me. No shipping cost either. Their customer service is top notch!! They truly care about providing world class customer service which is certainly rare these days from most companies. Thank you Gatsby for coming through!!!

I purchase my first pair of shoes from Gatsby in Feb 2025. I loved the shoes as it is hard for me to find the size i wear in wide at our local stores. The shoes were very comfortable. However a short time later (5 months), they started to separate where the leather meets the sole. I reached out not knowing what to expect. I was instantly offered a refund or exchange.I choose to receive a new pair, since i was well pleased with the style, appearance and comfort.

Alberto was terrific. I forgot to apply a discount code to my on-line purchase. I emailed you this information and Alberto replied within a few minutes and refunded me the difference between the price I paid and the discount price. Excellent service! Thanks Alberto