David M.
Shoddy experience
Shoddy experience. Paid for a shirt back in February. Received no confirmation. No communication at all. Two months later get an email saying shirt was sold out and waiting for new shipment. No offer of reimbursement.
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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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David M.
Shoddy experience. Paid for a shirt back in February. Received no confirmation. No communication at all. Two months later get an email saying shirt was sold out and waiting for new shipment. No offer of reimbursement.
Joel B.
Ordered my shoes and 10 days later they tell Me they are on back order. It has been 19 days and nothing. I tell them I want a refund and they stop replying to emails. Horrible service.
Daniel P.
They didn't send me shoes. I filled out the contact us form. They said they are unable to send me shoes, but could send my money back. I said OK, send my money back. They did not send the money back. Honestly, I'm not even sure if this is a real company.
Pramit P.
They dont have courtesy to let us know that item was not in stock, until we inquire about our order. Youll should not even be given 1 star.
Former C.
I wrote to Gatsby shoes to express my displeasure with the quality of my black Gatsby dress shoes. Specifically, the heal is coming apart between the upper and the sole on both shoes and I brought them to my local cobbler to fix. He looked at them and said that they are much too new to come apart the way they did. They have been glued by the cobbler but he told me that it wouldn't hold. In essence, the shoes have a small window in which I can wear them before they come apart again. While the shoes are 15 months old, I've only worn them approximately 25 times. For a frame of reference, I have been wearing Bostonian and Nunn Bush shoes exclusively for the past 35 years and have never had a pair of shoes come apart in that manner. I have about 6 pairs of shoes in my rotation that are all older (much older) than my Gatsby shoes, and none of them are coming apart. Even though I was told that this is not the norm for your shoes, I was also told there was nothing that could be done due to the fact that I've had them for over 6 months. That's fine, but I do hope the inflexibility was worth losing a customer. I do own 2 other pairs of Gatsby shoes and I told everyone how comfortable they were. I won't be doing that anymore!
Steven A.
Terrible experience product never shipped and just told to keep waiting so unprofessional I want my money back
Kenneth J C.
Where are my shoes? They were shipped on 3.12? Atrocious service.
Chris D.
We're at 15 days without a pair of shoes that was charged to my credit card!