GatsbyshoesReviews of gatsbyshoes.co

Never buy shoes from them they send you item in cheap plastic bag we received damaged and doesn’t fit my husband and now they won’t refund us until we pay shipping cost and that’s also not guaranteed we get money back ..terrible company and worse experience 😡

Ordered 48 days ago. Recieved a couple weeks later. Worn 5 times. Sole is separating from upper. I read your response to another person with the same exact problem where you stated they should reach out to customer service team. Well, that is the first thing I did! I sent this message with photos and screenshots showing when they were ordered. "Hello there. I bought 2 pairs of shoes, ordered 48 days ago...recieved ancoupke weeks after that. I have worn the black pair less than 5 times. They are very comfortable, but the right shoe on my black pair has started separating from the sole. I would like to get it replaced, please. I am really hoping it is not something I should expect to come soon from the other shoes. What steps should I take to get a return started. I have attached screen shots of my order and a couple of pictures. Thank you in advance for your prompt response and attention to this matter." Here was the prompt response from your customer service team 5 minutes later. ."Hi Jeffry, Thank you for reaching out to us and we are sorry to know about what happened to your shoes, unfortunately we do not refund/replace products that are damaged due to usage. Please refer to our return/replacement policy below: xxxxxxxxx However, we would like to offer you a 30% discount with the code GATSBY30 should you decide to order another pair. For other questions or concerns, please don't hesitate to contact us! Sincerely, Customer Service Representative gatsbyshoes.co" Here is the text about your return policy from the link provided. Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a exchange or refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If your item fails the inspection upon return, we reserve the right to keep the item. If you would like the item back, you will need to pay the shipping cost plus any additional administration fees. To start a return, you can contact us at xxxxxxxxxxxx. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (do not send back with signature required upon pickup) we will not process your return or exchange. our return address is: 193 S Mountain Way Dr, Orem, UT 84058 You can always contact us for any return question at xxxxxxxxxxxxxxxx. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions/non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not cover the shipping cost to have itetms returned/exchanged. Refunds For refunds, we will accept a return for a refund if you are within the 30 day period. Cancellation Once an order is placed, customers have one hour to cancel an order before our team start processing it. Once the initial hour has passed we cant guarantee a refund on the item before it is shipped. In some cases you will need to wait for › arrive and process it as a return/refund! If a cancellation is possible after the initial hour we may charge a 10% admin and restocking fee, depending how far through the packaging and shipping process the order has gotten. There will be a 2$ fee per item in the order on any cancelation to cover credit card and processing fees. Hope everybody reads this and realizes this company will basically tell you tough, we aren't doing anything to make things right for our customers." Stay far away.

No email or tracking sent, had to call to see where package was. When they finally arrived, they sent us a size 6 when we ordered a 10. Told us that we have to pay return shipping fee to exchange the shoes for their mistake. Seems like this is a startup. Not smart to correct their mistake and earn future business. I have 3 adult sons and so far, they lost me. You don’t even get a return label with your package or something you can print off.

Stay away from this company. Finally got my shoes after a lengthy wait. They came in a see through plastic bag. Didn't even package them in a box. I opened them and could tell they were cheaply made and not wide enough for my feet. I never even put them on. I set up the return and did all the things that they ask. I have been waiting for my refund since September. Keep getting told that they need the warehouse to verify that they received them. I show that they have received them and then they tell me that maybe I didn't provide the info needed. They also say that the warehouse Team can't find the order because maybe I didn't put the right name on the package. I did include my name and order number on a piece of paper inside the package. I really don't believe I will be seeing a refund. They do not have a working phone number to be able to speak with anyone. Horrible company and customer service. Spend the extra money and buy from an established business.

I never got my shoes. I'm still don't get my money back.

I was persuaded by the false advertisements and the false looking appearance of the shoes. The best thing to do when buying shoes is not to buy them over the Internet unless you absolutely know the brand-name size and quality of the product. I would never buy from this company ever again and nor did I even attempt to want to continue my relationship with them once I received my three shoes. Sure the deal was great and I thought well maybe there is a good deal here and they’ll be fine. However when they arrived, I opened just one pair in a three bag, master packed bag of plastic they arrived in a bundle. Not in a box, not labeled, just bare in plastic and wrap. They arrived via United States parcel service. When I opened and tried them on, they didn’t look so bad, but when I tried them on, they were crap, real crap, no real real crap. They had no padding, cheap and flimsy cheap and bad. Like they came right off the boat of China in the third district made by handicap child labor. To be honest, they weren’t worth five dollars a pair. And I would never buy them again ever in my life. So I quickly responded by sending an email saying I would return these items as quick as possible. What’s even more ironic is where they wanted me to return these was not even close to where they were sent from. They came from New Jersey yet I was to send them back to Utah for what reason I have no clue. But I did this right away and I got a tracer package on the goods. After a week they had received my goods I contacted them again and they said we don’t have a record of them having been received. I mentioned to them that seems weird since I have proof that you received them. Here’s my tracking number again. Here is my order number again here is my order again sent every bit of information they kept asking me for and yet they still continue to say I have to wait 3 to 4 weeks for a return after the factory inspects them. I mentioned to the woman Eva, that two of the three pair were not even opened. What part do they need to inspect , the factory inspects them. I mentioned to the woman Eva, that two of the three pair were not even opened. What park do they need to inspect their inspection will be just as they packed them. So I will wait one more week and then that’s it. I will file a suit with my credit card and have them charge the company back. I really believe after reading some of these other people that had similar problems. This is a bad company, and should be stopped. From doing business.

These shoes are the worst I've ever tried and only made worse by their horrible return policy. I ordered them from within the UK yet they said the 30-day return policy starts from when they SHIPPED (not when I received) and to return I had to post them to the US (even though they shipped from Asia) which would cost almost as much as the shoes and they had to arrive within this 30-day window which started when they left Asia! This policy is actually illegal in the UK. I think this company is nothing more than a SCAM masquerading as a shoe company.

In one word, disappointment. I ordered these shoes as they advertised they do size 17 (I where is size 16). So I ordered. After two weeks it arrived. I was excited. Finally decent shoes, however when I tried to put them on, I could barely get the front part of my foot in. I could not believe it. When I compared the shoes with my current there size 16 shoes, it was 2 inches shorter. I then decided to measure the shoes, and even though it was marked on the shoe as a size 17, the dimensions was that of a size 14!!!! Can you believe that. It gets worse, when I then tried to return it, they said it is my responsibility to pay for shipment, from the UK to the USA! They will not pay for that. Even though consumer law in the UK states that it is their responsibility as the shoe is clearly faulty (wrong size compared to the label on the shoe). Their customer service was rude and unhelpful to the point of being condescending. It is not my fault that the shoes was incorrectly label with the wrong size. The measurements does not lie. They sent a size 14 with a size 17 label on. They take no ownership, no responsibility. I asked if they want to send out replacement, they refused. I gave them every opportunity but they are just not helpful. I would avoid this company. Errors and mistakes are part of doing business and I accept that. It is how the business deals with that error or mistakes that makes a difference between a good or bad online seller. Their customer service is poor. In that basis I would advise everyoneto avoid. When you have a problem, you will not get that problem resolved.