K. M.
Cheap shoes
Cheap shoes, and they DO NOT refund your money upon a return that you pay for as noted on their website
Response from GatsbyshoesMay 5, 2024
Hi Kimberly, Thank you for bringing your concerns to our attention regarding your recent purchase and return experience. We sincerely apologize for any disappointment or inconvenience you've encountered. We understand the importance of transparent and fair return policies, and we regret any confusion regarding our procedures. By displaying our refund policy in every footage of our website, we aim to provide clear and accurate information to our customers at all times to be upfront. Please allow us to clarify that our return policy is designed to facilitate smooth and hassle-free returns for our customers. However, we acknowledge that there may have been a misunderstanding in your case, and we apologize for any inconvenience caused. After further review of the information that you provided, it came to our attention that we have successfully refunded your account on January 1st. We apologize for the delay but we are committed to providing our customer a swift resolution and we take your feedback seriously. Once again, we apologize for any frustration this situation has caused, and we appreciate your patience and understanding as we work in addressing your concerns. If there's anything we can assist you with or if you have any further concerns, please do not hesitate to contact us at [email protected]