SCAM! This company is a HUGE joke. The shoes do match the pictures and the quality shown. They say you can return the shoes for a full refund and then, they have all these caveats so you'll never actually get your money back. Do yourself a favor and don't order from this company.
Response from GatsbyshoesJul 26, 2024
Hi Ashleigh,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
JP
Jodi P.
I ordered the shoes for a Christmas…
I ordered the shoes for a Christmas gift for my husband. I ordered them early to ensure delivery. He wore them on Dec 27 for the first time and they fell apart. They will not refund or replace the shoes because it has been past the 30 days. I am very disappointed in the quality and customer service. Do not order from them.!
CV
CARLOS V.
This is the biggest piece of trash I…
This is the biggest piece of trash I have ever bought. I bought 4 pair of shoes a belt and a shirt. ALL OF IT IS TRASH!!!!!!
Response from GatsbyshoesJul 27, 2024
Hi Carlos,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
SH
scott H.
Poor quality shoes
Poor quality shoes , they stink really bad and the company is not reputable. You will be sorry if you order there shoes . And that won't give you a refund so you will have to dispute charges with your credit card company. Do not let this company take your money . They act like they are concerned about customer service and will gladly give you a thesis on how to return the shoes but are never willing to contact me directly or send me a return label . If you email them you just get a generic reply. Most likely an AI platform , you will never talk to real person !
Response from GatsbyshoesMay 5, 2024
Hi Scott,
Thank you for reaching out to us and expressing your concerns regarding your recent shoe purchase. We sincerely apologize for any inconvenience or dissatisfaction caused by the quality of the shoes you received.
We take customer feedback very seriously, and it is disheartening to hear that your experience did not meet our usual standards of excellence. Please rest assured that we are committed to ensuring the quality and satisfaction of our products, and we deeply regret any disappointment you may have experienced.
After conducting a thorough review of the information provided, it has come to our attention that you have requested an order cancellation while the item is in transit which does not comply with our cancellation policy and I apologize if this request was not processed. In addition, we never fail to provide you with information about our refund policy in the event that you are no longer interested in the product. To be upfront, our refund policy is always displayed at the footer of every page of our website for transparency.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns. Your satisfaction is our top priority, and we are committed to regaining your trust and confidence in our brand. If you have any questions, please feel free to contact us at [email protected]
CH
C Harris - M.
Noxious Chemical Odor from Materials
Received the two pairs of shoes I ordered after several weeks. The shoe materials emit a noxious rubber/plastic odor that is overpowering. I put them in my garage thinking that maybe the odor would dissipate after some time but the problem persists two weeks later. I bought them as gifts so I cannot attest to the comfort or quality, but it’s not looking good out of the gate.
Response from GatsbyshoesJul 27, 2024
Hi Harris,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
LR
Larry R.
This company is a fraud
This company is a fraud. Do not order. They will not be up front. They use excuse of out of stock and international shipping. None of their response make sense. Reporting to my bank.
Response from GatsbyshoesMay 5, 2024
Hi Larry,
We're genuinely disheartened to learn about your dissatisfaction and the challenges you've encountered with your recent order. Your experience is certainly not reflective of the level of service we aim to provide to our valued customers.
We sincerely apologize for any inconvenience caused by the issues you've encountered. Please know that transparency and reliability are core values for us, and it deeply concerns us to hear that you feel otherwise.
Regarding the issues you mentioned, we understand the frustration caused by out-of-stock items and delays in international shipping. While we strive to maintain accurate inventory levels and fulfill orders promptly, unforeseen circumstances can occasionally arise, leading to delays and stock shortages and we apologize for any confusion or frustration this may have caused.
We acknowledge your feedback and we are committed to regaining your trust in our brand. If there's anything we can assist you with or if you have any further concerns, please do not hesitate to contact us at [email protected]. We are here to help and are committed to addressing any issues you may have to ensure your complete satisfaction
DK
Don K.
This company is a scam sending junk…
This company is a scam sending junk products. Excessively long delivery lead time. Three unanswered emails to customer service looking for shipping updates. Their phone number doesn't reach a live person - it tells you to send an email to their customer service. Shirt sizing is inaccurate - not adult sizing whatsoever -- they're youth sizes. Inaccurate product descriptions. Return policy full of "we will not" caveats only serves to remove more money out of the customer's pocket -- not satisfy the end-user. Extremely unsatisfied with overall purchasing experience. Never again.
AG
Alicia Gonzalez C.
No delivery date
I ordered shoes on 12/4/23 and they still can’t give me a delivery date. They won’t even confirm that I receive them by 1/4/24! Customer service only sites that they have a max of 30 days to deliver; meanwhile their site says lightening fast shipping. It has taken multiple emails to even get a response from them. I would never order from them again and if I had not been trying to fulfill a Christmas wish list, I would cancel now.
